Posts by Mark J. Fletcher, ENP

Is the phone number finally dead?

  • Mark J. Fletcher, ENP
  • March 9, 2013 | Estimated reading time: 5 minutes to read
  • This Avaya CONNECTED Blog is also available as an MP3 Audio File "Video Killed the Radio Star" is a song first recorded by Woolley &…

Is becoming an ENP right for you?

  • Mark J. Fletcher, ENP
  • March 2, 2013 | Estimated reading time: 5 minutes to read
  • This Blog is available as an MP3 Audio file in the player below: If you look closely at many of the leaders in the Public…

Getting E911 Implemented

  • Mark J. Fletcher, ENP
  • February 24, 2013 | Estimated reading time: 5 minutes to read
  • This Blog is also available as an MP3 Audio Podcast As a regular part of my job, I speak to a lot of customers about…

911 Turns 45 in the US

  • Mark J. Fletcher, ENP
  • February 16, 2013 | Estimated reading time: 5 minutes to read
  • This blog is also available as an Audio Podcast DOWNLOAD HERE or listen online Once again the time of year has come around where I…

Smart911Connect - Changing the Game for MLTS/PBX E911

  • Mark J. Fletcher, ENP
  • February 10, 2013 | Estimated reading time: 7 minutes to read
  • This Blog is available as an MP3 download here, or you can listen inline on the embedded player below: For years I have been talking…

What is REALLY behind an E911 'Glitch'?

  • Mark J. Fletcher, ENP
  • February 2, 2013 | Estimated reading time: 7 minutes to read
  • This Blog is also available as an MP3 Audio Podcast. If your device does not support Flash you can DOWNLOAD THE MP3 HERE From time…

Social Media in 911 - This Ain't Your Daddy's PSAP

  • Mark J. Fletcher, ENP
  • January 27, 2013 | Estimated reading time: 9 minutes to read
  • E911 is quickly evolving the model of the 911 center answering phone calls to a new multi-channel multi-media communications center environment. Both personnel, and processes…

E911/NG911 From 'Within The Trenches'

  • Mark J. Fletcher, ENP
  • January 22, 2013 | Estimated reading time: 1 minute to read
  • This weeks blog is a recap of the interview I recorded with Allegan County Michigan Central Dispatcher Ricardo Martinez. Ricardo publishes a blog called "Within…

FCC extends EAAC Charter to June 2013

  • Mark J. Fletcher, ENP
  • January 12, 2013 | Estimated reading time: 4 minutes to read
  • This Blog is also available as an MP3 audio download @ http://Fletch.TV This past Friday, the FCC extended the EAAC for an additional six months.…

E911 getting a little "Smarter"?

  • Mark J. Fletcher, ENP
  • January 5, 2013 | Estimated reading time: 4 minutes to read
  • This blog is also available as an Audio File on the Avaya Podcast Network Next month 911 will turn 45 years old in the US,…