Posts by Mark J. Fletcher, ENP

How Did a 911 Call Placed in California End Up in Canada?

  • Mark J. Fletcher, ENP
  • August 11, 2015 | Estimated reading time: 5 minutes to read
  • This week, I am putting down my keyboard and letting a good friend for many years take over the blog, with an important story about assuming…

The Truth about 911: How Outdated Technology is Putting Your Life at Risk

  • Mark J. Fletcher, ENP
  • July 22, 2015 | Estimated reading time: 5 minutes to read
  • When tragedy strikes, we’re told to dial 911. Unfortunately, tragedy does strike … and often—millions of people call 911 each year. But what happens when…

Podcast: When I Call 911, Are the Police Entitled to my Location Data?

  • Mark J. Fletcher, ENP
  • May 27, 2015 | Estimated reading time: 2 minutes to read
  • Unfortunately, it was inevitable. As our nation’s 911 centers rolled out the technology that allowed people to send text messages to public safety dispatchers, pranks…

Podcast: I'd Like a Pizza and One Police Officer, Please

  • Mark J. Fletcher, ENP
  • May 14, 2015 | Estimated reading time: 3 minutes to read
  • You may have seen this recent story circling the Internet: A Florida woman’s quick thinking likely saved herself and her three children, when she added…

911's Biggest Flaw, and How to Solve It

  • Mark J. Fletcher, ENP
  • April 28, 2015 | Estimated reading time: 3 minutes to read
  • While you may not realize it, your telephone number has been a piece of information used to uniquely identify you or your location for quite…

Podcast: The Dichotomy of Technology

  • Mark J. Fletcher, ENP
  • March 26, 2015 | Estimated reading time: 4 minutes to read
  • Working for Avaya, I get to see lots of technology and innovation based around communications enablement. While the bulk of that technology is designed to…

Our Top Takeaways from Avaya Technology Forum 2015

  • Mark J. Fletcher, ENP
  • March 16, 2015 | Estimated reading time: 8 minutes to read
  • It’s ATF season again, and at our Avaya Technology Forum in Orlando (with more ATF events to follow in Vienna, Bangkok and Dubai), we’re diving…

SIP-Based Communication Technologies Help Meet School Safety Requirements

  • Mark J. Fletcher, ENP
  • January 28, 2015 | Estimated reading time: 2 minutes to read
  • Click here to listen to the podcast. It has become increasingly critical for schools to implement systems that ensure staff and students know how to…

Who is Answering Your 911 Calls? The Answer May Shock You.

  • Mark J. Fletcher, ENP
  • December 18, 2014 | Estimated reading time: 3 minutes to read
  • One of the best-known brands globally are the digits 9-1-1. When we hear those numbers, we immediately equate them to mean "emergency.” Even in countries…

An Introduction to the Avaya Engagement Development Platform

  • Mark J. Fletcher, ENP
  • December 16, 2014 | Estimated reading time: 8 minutes to read
  • Fletch: Hey, it’s Fletch with the Avaya Podcast Network, and we’re here again live at Avaya Engages Silicon Valley. We’re sitting down with Gary Barnett,…

Vishing - Another Form of Social Engineering

  • Mark J. Fletcher, ENP
  • October 31, 2014 | Estimated reading time: 3 minutes to read
  • Recently, a customer reached out to me and asked me to comment on the current state of Vishing, or Voice Phishing, as it applies to…

Being READY for Disaster with Communications Solutions

  • Mark J. Fletcher, ENP
  • October 2, 2014 | Estimated reading time: 15 minutes to read
  • Being ready for disaster includes keeping a business operating even when employees may be forced to work remotely. The Avaya SCOPIA solution offers real time…

Get Callers Off Hold With Avaya Innovations Award Winner Webtext

  • Mark J. Fletcher, ENP
  • September 12, 2014 | Estimated reading time: 9 minutes to read
  • Avaya Tech Talk host Mark Fletcher interviews Guy Clinch, a member of the board of advisors of Webtext (An Avaya DevConnect company and two-time winner…

[Podcast] The Perils of Progress – Not all Sunsets are Pretty

  • Mark J. Fletcher, ENP
  • September 11, 2014 | Estimated reading time: 3 minutes to read
  • It comes as no shock to anyone--especially someone in the communications technology industry--that technology moves forward at a rapid pace and builds upon itself. After…

Hacking 911: Is the Genie out of the Bottle?

  • Mark J. Fletcher, ENP
  • August 25, 2014 | Estimated reading time: 3 minutes to read
  • For many years a level of frailty has existed in the nation's 911 network and its primary level of protection has been "security through obscurity".…

The Top 10 Things You Need To Know About Fabric Connect

  • Mark J. Fletcher, ENP
  • August 23, 2014 | Estimated reading time: 7 minutes to read
  • Avaya’s Fabric Connect technology offers a refreshing new approach to building networks, delivering an agile, and resilient solution that makes network configuration and service deployment…