Posts by Luke Stangel

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Yanmar America Jump Starts VOIP System with IP Office

  • Luke Stangel
  • April 18, 2016 | Estimated reading time: 3 minutes to read
  • Yanmar America didn't have a choice when it came to upgrading its aging VOIP systems. Its legacy solution was, quite simply, at the end of…
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Diligent Benefits Tackles Insurance Industry Customer Experience with Avaya Cloud

  • Luke Stangel
  • March 16, 2016 | Estimated reading time: 2 minutes to read
  • Diligent Benefits represents a new breed of financial services provider, armed with innovative technology to deliver a superior experience to consumers researching and purchasing life…
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Winning on the Customer Service Battleground

  • Luke Stangel
  • March 7, 2016 | Estimated reading time: 5 minutes to read
  • Think back to the last time you had a truly magical customer service experience. For me, it was a recent trip to an airport car…
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Avaya Women in Tech Celebrate International Women’s Day

  • Luke Stangel
  • March 6, 2016 | Estimated reading time: 3 minutes to read
  • International Women’s Day falls this year on Tuesday, March 8. According to the United Nations, “International Women’s Day is a time to reflect on progress…
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Prairie Street Brewhouse “Hops” Into a Smarter Building with Avaya

  • Luke Stangel
  • March 2, 2016 | Estimated reading time: 1 minute to read
  • On the National Register of Historic Places, Prairie Street Brewhouse recently underwent a multimillion-dollar renovation to become one of Rockford’s most bustling locations. To bring…
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Avaya Refreshes Channel Partner Program with New Incentives

  • Luke Stangel
  • February 29, 2016 | Estimated reading time: 2 minutes to read
  • This past week, Avaya announced a series of changes to its channel partner program designed to incentivize activities around five quickly-growing market opportunities—midmarket, the contact…
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Blue Springs School District Graduates to Smarter Campus with Avaya

  • Luke Stangel
  • February 24, 2016 | Estimated reading time: 2 minutes to read
  • Blue Springs School District School has a big population to serve: 1,000 teachers, 2,000 staff members and 14,700 students across 22 elementary, middle and high…
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Avaya Helps Voss Auto Network Sales and Service Accelerate Into the Fast Lane

  • Luke Stangel
  • February 19, 2016 | Estimated reading time: 1 minute to read
  • In a car dealership, responsiveness means the difference between a service appointment, a large-ticket sale, or a customer taking their business elsewhere. Voss Auto Network…
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Avaya Technology Will Do More than ‘Cover the Spread’ at the Biggest Event in US Football

  • Luke Stangel
  • February 2, 2016 | Estimated reading time: 3 minutes to read
  • Avaya and WBL Services will be providing a touchdown experience when it comes to gameday operations for the biggest event in US football. Partnering with…
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13 Avaya Channel Partners You Should Know

  • Luke Stangel
  • February 2, 2016 | Estimated reading time: 2 minutes to read
  • As Hollywood enters its awards season, the red carpet is laid out for artists and actors. Beneath the designer clothing and pomp and circumstance is…
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A Day in the Life of James Bond: Why Today's CIO Is on a Very Similar Mission

  • Luke Stangel
  • December 20, 2015 | Estimated reading time: 4 minutes to read
  • When I finally got around to seeing Spectre, the new James Bond film, I came away thinking, "There’s a lot we can learn from that…
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Avaya Chief Public Safety Architect Talks Kari’s Law, Life-Saving Policies

  • Luke Stangel
  • December 10, 2015 | Estimated reading time: 6 minutes to read
  • When Hank Hunt’s nine-year-old granddaughter saw her mother being stabbed in a Texas hotel room, she did exactly what she learned to do in the…
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The Future of Intelligent Headsets: Avaya, Plantronics Expand Strategic Partnership

  • Luke Stangel
  • December 3, 2015 | Estimated reading time: 3 minutes to read
  •   In the age of the Internet of Things (IOT), it’s all about intelligence: smartphones, smart watches ... and, thanks to Avaya and Plantronics, smarter…
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Virtual Reality Will Improve Thanksgiving Football (Soon)

  • Luke Stangel
  • November 25, 2015 | Estimated reading time: 4 minutes to read
  • Virtual reality (VR) will be bigger than ever in 2016. Spotlighted as one of the top five trends for businesses to watch, I’m jumping on…
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What Engagement Means for the Midmarket

  • Luke Stangel
  • November 16, 2015 | Estimated reading time: 4 minutes to read
  • Large enterprises know Avaya well: We have a successful track record of designing, building and deploying the world’s most complex and customized communications solutions for…
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Avaya Named Among the 100 Most Innovative Companies in Silicon Valley by Thomson Reuters

  • Luke Stangel
  • November 12, 2015 | Estimated reading time: 2 minutes to read
  • Innovation is serious business at Avaya. Researchers inside Avaya’s R&D lab filed for 180 patents in the last 12 months—roughly one new patent every two…