Posts by Jon Alperin

Avaya A.I.Connect Focuses on Improving Companies’ CX – Avaya Blog

Avaya A.I.Connect Focuses on Improving Companies’ Customer Experiences

  • Jon Alperin
  • November 1, 2017 | Estimated reading time: 4 minutes to read
  • For Avaya, AI is all about people. Sure, there are clearly opportunities to increase automation, to provide higher quality, more natural, more life-like conversational self-service…
Your Avaya Developer Journey Starts Here with DevConnect | Avaya Blog

Your Avaya Developer Journey Starts Here

  • Jon Alperin
  • September 6, 2017 | Estimated reading time: 3 minutes to read
  • STEM. Hackathons. Hour of Code. Oh, my… I’ve been in the developer and ecosystem space pretty much my entire career, and I can’t recall a…
Verbio Brings Voice Biometrics to Avaya Breeze

Verbio Brings Voice Biometrics to Avaya Breeze™

  • Jon Alperin
  • November 8, 2016 | Estimated reading time: 2 minutes to read
  • If you’ve been following the Avaya Connected Blog in recent weeks, hopefully you’ve read about the changes Avaya expects to see in Customer Engagement as…
A totally new way to approach customers—and a million reasons to do so

A totally new way to approach customers—and a million reasons to do so

  • Jon Alperin
  • July 12, 2016 | Estimated reading time: 2 minutes to read
  • Last month, Laurent Philonenko wrote about some of the exciting work being done with the Avaya Breeze™ Platform, noting that many of our 2016 DevConnect…
Service while you wait – eGain innovates to turn hold to gold

Service while you wait – eGain innovates to turn hold to gold

  • Jon Alperin
  • June 14, 2016 | Estimated reading time: 3 minutes to read
  • My first exposure to self-service IVR application development was back in the early 1990s. Over the years, I’ve participated in the evolution from simple menu-based…

Michigan State Wins Innovation Award from Avaya; 7 Partners Win DevConnect Excellence Awards

  • Jon Alperin
  • April 28, 2014 | Estimated reading time: 3 minutes to read
  • Does the phrase "I'll know it when I see it" apply to innovation? How do you recognize innovation versus improvement when you see something new?…

Chatting up more customers

  • Jon Alperin
  • August 5, 2013 | Estimated reading time: 3 minutes to read
  • I've written about conversations with Robin Foster before. As Avaya's Practice Leader for ROI/TCO Analysis, she's a great resource to help our customer and channel…

The Times They Keep A-Changing

  • Jon Alperin
  • July 9, 2013 | Estimated reading time: 3 minutes to read
  • The ancient Greek philosopher Heraclitus has been credited with a translated statement that "the only thing that is constant is change," to which the science…

The End Users' Lament: Give me something new, but don't change what I love

  • Jon Alperin
  • May 21, 2013 | Estimated reading time: 1 minute to read
  • Change is almost never considered to be an easy thing. Whether you are part of an IT organization, or one of our DevConnect technology partners,…

Tablets and Smartphones and Data, oh my!

  • Jon Alperin
  • May 10, 2013 | Estimated reading time: 2 minutes to read
  • Last month I introduced you to the "Meet the Partners" interview series on our DevConnect Facebook page. These one-on-one interviews with the leaders of our…

Bringing "No Bullet Point" Presentations to IAUG Converge

  • Jon Alperin
  • May 7, 2013 | Estimated reading time: 2 minutes to read
  • Let's face it... While conferences can be fun, there's only so many presentations you can sit through before you start to see bullet points floating…

Getting to know our DevConnect Tech Partners

  • Jon Alperin
  • April 2, 2013 | Estimated reading time: 2 minutes to read
  • Many of our DevConnect Technology Partners are well known to the Avaya customer and channel partner community. Other names are not as familiar. To help…

Desktop Video - The gateway drug of choice?

  • Jon Alperin
  • March 4, 2013 | Estimated reading time: 5 minutes to read
  • In 5 Steps for Developing A Video Work Culture, Simon Dudley, Video evangelist for Lifesize, lays out his key points an enterprise should consider for…