Posts by Jerry Dotson

Where in the world is Santa

Where in the World Is Santa?

  • Jerry Dotson
  • December 18, 2018 | Estimated reading time: 3 minutes to read
  • ‘Twas the night before Christmas, the contact center was quiet, Not an agent was stirring, not even a pilot. The vacation requests were logged by…
Best Omnichannel Solution for Your Government Agency | Avaya Blog

The Best Omnichannel Solution for Your Government Agency

  • Jerry Dotson
  • June 26, 2018 | Estimated reading time: 3 minutes to read
  • Budgetary constraints have caused too many government agencies to rely on legacy IT systems that are more than a decade old. Ten years ago, there…
Feds Want 21st Century Collaboration Tools Despite Legacy System Limits

Feds Want 21st Century Collaboration Tools Despite Legacy System Limits

  • Jerry Dotson
  • March 15, 2018 | Estimated reading time: 3 minutes to read
  • Newly released survey results may mean big changes are on the horizon for government agencies. The survey, conducted by the Government Business Council and underwritten…
Keeping Up with “NORAD Tracks Santa”—Could Your Contact Center Do This?

Keeping Up with “NORAD Tracks Santa”—Could Your Contact Center Do This?

  • Jerry Dotson
  • December 4, 2017 | Estimated reading time: 4 minutes to read
  • It’s that time of year again! It’s when an Avaya industry-leading contact center solution is put to its ultimate test. Every day, Avaya contact center…
11 Ways Avaya Technology can Improve Veterans’ Healthcare | Avaya Blog

11 Ways Avaya Technology can Improve Veterans’ Healthcare

  • Jerry Dotson
  • May 18, 2017 | Estimated reading time: 4 minutes to read
  • Studies continue to show that veterans’ healthcare needs are increasingly complex. The total number of veterans relying on Department of Veteran’s Affairs (VA) health care…
The new White House Administration needs to modernize federal government communications.

5 Key Steps to Modernizing the Federal Government

  • Jerry Dotson
  • December 9, 2016 | Estimated reading time: 2 minutes to read
  • Modernizing the communications systems of government agencies creates significant challenges—and opportunities—for the new Administration. Key to improving services for the estimated 324 million Americans, the…