Posts by Jean Turgeon

Digital Transformation Across Industries: Healthcare, Hospitality and Public Safety – Part 3 of 3

  • Jean Turgeon
  • April 10, 2019 | Estimated reading time: 3 minutes to read
  • Nearly 70% of organizations believe their digital transformation efforts are “less than extremely successful,” according to an IDC study, standing to lose as much as…

Digital Transformation Across Industries, Part 2 of 3: Hospitality

  • Jean Turgeon
  • February 26, 2019 | Estimated reading time: 2 minutes to read
  • As the trend of digital transformation continues to expand globally, organizations must create a clear and compelling transformation vision for long-term success–especially when drilling down…

Digital Transformation Across Industries: Healthcare, Hospitality and Public Safety – Part 1 of 3

  • Jean Turgeon
  • February 6, 2019 | Estimated reading time: 2 minutes to read
  • According to IDG, 62% of businesses believe digital transformation success is defined by excellent customer experience as measured by customer satisfaction scores. Yet the industry…
#GetToKnowYourCustomersDay—Personalize for a Better Customer Experience

#GetToKnowYourCustomersDay—Personalize for a Better Customer Experience

  • Jean Turgeon
  • July 17, 2018 | Estimated reading time: 3 minutes to read
  • While #GetToKnowYourCustomersDay has become a Twitter phenomenon, customer appreciation is an everyday thing here at Avaya. We are highly focused not only on our customers,…
CC + UC + Emerging Tech = Mind-blowing Digital Transformation

CC + UC + Emerging Tech = Mind-blowing Digital Transformation

  • Jean Turgeon
  • June 5, 2018 | Estimated reading time: 4 minutes to read
  • Buzzwords like AI, blockchain, IoT and machine learning are at the center of strategic discussions as businesses race to digitally evolve. The needle is moving…
Keep Company Culture Current to Avoid Becoming an Irrelevant Brand

Keep Company Culture Current to Avoid Becoming an Irrelevant Brand

  • Jean Turgeon
  • May 21, 2018 | Estimated reading time: 2 minutes to read
  • The last decade has been nothing short of a bloody brand massacre as businesses scramble to modernize. The most recent round-up to downsize or go…
Four Ways Digital Tech & AI Can Transform Everyday Experiences - Avaya

Human-centric Digital Transformation: Collaborating for the Common Good

  • Jean Turgeon
  • May 16, 2018 | Estimated reading time: 6 minutes to read
  • At this point, every organization is pursuing or at least preparing for digital transformation. The real question is what business leaders consider to be “payoff.”…
Different Preferences, Same Expectations: Can Your CX Platform Handle it All?

Different Preferences, Same Expectations: Can Your CX Platform Handle it All?

  • Jean Turgeon
  • February 26, 2018 | Estimated reading time: 5 minutes to read
  • When was the last time you as a customer used live chat to interact with a brand? How about a self-service option like IVR? Have…
Living In A Digital World – Avaya Connected Blog

Living In A Digital World

  • Jean Turgeon
  • November 13, 2017 | Estimated reading time: 7 minutes to read
  • We live in a digital world. Just short of being pixelated or virtual ourselves, the things around us continue to get smarter, faster, more connected,…
Avaya at Dreamforce: Convergence of AI, IoT, Blockchain – Avaya Blog

Sneak Peek of Avaya at Dreamforce: Convergence of AI, IoT, Blockchain

  • Jean Turgeon
  • October 23, 2017 | Estimated reading time: 5 minutes to read
  • At Avaya, we have always been industry leaders in innovation. The digital transformation age has only provided more opportunity for our team to grow and…
From Smart City Buenos Aires 2017: Converging AI, IoT, Blockchain

From Smart City Buenos Aires 2017: Converging AI, IoT, Blockchain

  • Jean Turgeon
  • October 11, 2017 | Estimated reading time: 3 minutes to read
  • I had the pleasure to attend and speak at the recent Smart City Buenos Aires event. At this first event in the city’s new convention…
Avaya: Strong Now, Stronger in the Future

Avaya: Strong Now, Stronger in the Future

  • Jean Turgeon
  • October 9, 2017 | Estimated reading time: 6 minutes to read
  • This article also appeared in the Khaleej Times on October 9, 2017. As a long-time leader in unified communication and contact center applications, Avaya is completing…
Only 13% of Companies Succeed with CX: Here’s What They’re Getting Right | Avaya Blog

Only 13% of Companies Succeed with CX: Here’s What They’re Getting Right

  • Jean Turgeon
  • June 14, 2017 | Estimated reading time: 5 minutes to read
  • Over the last few weeks in my blogs, I’ve been doubling down on several key areas of a next-gen platform that organizations must consider. For…
Let’s Talk about the Modern Business Ecosystem: Why We Need to Open Up

Let’s Talk about the Modern Business Ecosystem: Why We Need to Open Up

  • Jean Turgeon
  • May 22, 2017 | Estimated reading time: 5 minutes to read
  • Forty years ago, technology vendors had it all figured out. They would differentiate themselves by continually bringing new proprietary solutions to market—a recipe for success…
A Secret Weapon: See the Full Potential of AI for Your Next-Gen CX | Avaya Blog

A Secret Weapon: See the Full Potential of AI for Your Next-Gen CX

  • Jean Turgeon
  • May 2, 2017 | Estimated reading time: 5 minutes to read
  • If I were to ask how often you engage with a form of artificial intelligence (AI), what would you say? Now, what if I told…
Wrangling the IoT: The Next-Gen Architecture We’ve All Been Waiting For | Avaya Blog

Wrangling the IoT: The Next-Gen Architecture We’ve All Been Waiting For

  • Jean Turgeon
  • April 18, 2017 | Estimated reading time: 6 minutes to read
  • Technologies like AI, the IoT, virtual reality and data analytics are no longer enterprise luxuries, but means of survival in an era of rapid digital…