Posts by Guest Contributors

Roadmap to Achieve AI Benefits for Customer Experience

  • Guest Contributors
  • April 15, 2019 | Estimated reading time: 3 minutes to read
  • This blog is authored by Robin Gareiss, President and Founder, of Nemertes Research. Ms. Gareiss leads Nemertes Digital Transformation research. She also is a widely…
Artificial Intelligence: Ready for Primetime in the Contact Center

Artificial Intelligence: Ready for Primetime in the Contact Center

  • Guest Contributors
  • April 10, 2019 | Estimated reading time: 3 minutes to read
  • This blog is authored by Robin Gareiss, President and Founder, of Nemertes Research. Ms. Gareiss leads Nemertes Digital Transformation research. She also is a widely…

Women of Avaya Patent Holders: Supporting Women in Innovation

  • Guest Contributors
  • March 25, 2019 | Estimated reading time: 3 minutes to read
  • This blog is authored by Letha Callahan & Mindy Pfeifer at Avaya. Letha Callahan is SV Project Manager for Conferencing products at Avaya. Mindy Pfeifer…

What Does 2019 Have in Store for Social Media and CX?

  • Guest Contributors
  • March 19, 2019 | Estimated reading time: 2 minutes to read
  • This blog is authored by Phil Baumann & Hristiyana Ivanova at C3i Solutions. Phil Baumann is the Director, Digital Strategy and Operations at C3i Solutions.…

Crafting Successful DCX Strategy Requires These Steps

  • Guest Contributors
  • March 11, 2019 | Estimated reading time: 3 minutes to read
  • This blog is authored by Robin Gareiss, President and Founder, of Nemertes Research. Ms. Gareiss leads Nemertes Digital Transformation research. She also is a widely…
How to Design Interactions that Produce Elated Customers

How to Design Interactions that Produce Elated Customers

  • Guest Contributors
  • February 13, 2019 | Estimated reading time: 3 minutes to read
  • This blog is authored by Robin Gareiss, President and Founder, of Nemertes Research. Ms. Gareiss leads Nemertes Digital Transformation research. She also is a widely…
The focus on customers is more intense than ever—and for good reason.

Are You Obsessed With Digital Customer Experience? Here’s Why You Should Be

  • Guest Contributors
  • January 14, 2019 | Estimated reading time: 2 minutes to read
  • This blog is authored by Robin Gareiss, President and Founder, of Nemertes Research. Ms. Gareiss leads Nemertes Digital Transformation research. She also is a widely…
What Difference Does 5 Years Make?: Millennial Channel Preference

What Difference Does 5 Years Make?: Millennial Channel Preference

  • Guest Contributors
  • November 15, 2018 | Estimated reading time: 3 minutes to read
  • This blog is authored by Krista Capone, Sr. Manager, Corporate Marketing at C3i Solutions. Krista has over 10 years' experience leading marketing, branding, lead generation…
Channel Surfing: How Do Consumers Engage with Your Brand?

Channel Surfing: How Do Consumers Engage with Your Brand?

  • Guest Contributors
  • October 25, 2018 | Estimated reading time: 3 minutes to read
  • This blog is authored by Dale Conwell, Vice President, C3i Solutions. Dale's primary focus is developing innovative solutions for companies in consumer packaged goods, food…
Why Artificial Intelligence Now—and Why in Customer Care?

Why Artificial Intelligence Now—and Why in Customer Care?

  • Guest Contributors
  • September 19, 2018 | Estimated reading time: 3 minutes to read
  • Sheila McGee-Smith is a leading communications industry analyst and strategic consultant with a proven track record in new product development, competitive assessment, market research, and…
MiFID II: What Do You Need to Know?

MiFID II: What Do You Need to Know?

  • Guest Contributors
  • January 24, 2018 | Estimated reading time: 3 minutes to read
  • Sheila McGee-Smith is a leading communications industry analyst and strategic consultant with a proven track record in new product development, competitive assessment, market research, and…
Celebrating a History of Personal Service

Celebrating a History of Personal Service

  • Guest Contributors
  • October 4, 2016 | Estimated reading time: 3 minutes to read
  • Cord Himelstein, Head of Marketing for Michael C. Fina Recognition, has helped the company become a leading provider of employee recognition and incentive programs. Since…