Posts by Guy Clinch

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Avaya Aura® Platform—The Original Pragmatic Hybrid Cloud

  • Guy Clinch
  • November 3, 2016 | Estimated reading time: 3 minutes to read
  • In a recent InfoWorld post David Linthicum wrote of “an organic movement driven by rank-and-file enterprise IT people who simply want to solve their issues…
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Don’t Have a Pen? Don’t Worry, With Webtext and Avaya Aura®

  • Guy Clinch
  • June 4, 2014 | Estimated reading time: 3 minutes to read
  • In my recent post, Stop Wasting Your Time on Hold and Use Webtext with Avaya Aura, I showed how Webtext Call Directed to Text™ allows…
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Stop Wasting Your Time on Hold and Use Webtext with Avaya Aura

  • Guy Clinch
  • May 16, 2014 | Estimated reading time: 2 minutes to read
  • You know that feeling. It hits you when you hear, "We are experiencing exceptionally heavy call volumes ... your call will be answered in ..."…
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Text Messaging: The Uncharted Channel

  • Guy Clinch
  • December 11, 2013 | Estimated reading time: 4 minutes to read
  • Navigating the seas of customer experience management today might be compared to the challenges of the ancient mariners exploring new territories. Customer expectations, always on…
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Avaya TechTalk 052: Interactive Northwest, Inc.

  • Guy Clinch
  • July 25, 2013 | Estimated reading time: 4 minutes to read
  • Now Playing: Avaya TechTalk 052: Interactive Northwest, Inc. Listen and learn how government and other organizations can obtain the many values available from automated self-service,…
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Really? NOT!

  • Guy Clinch
  • July 19, 2013 | Estimated reading time: 4 minutes to read
  • In 1897 responding to inaccurate rumors Mark Twain said to a news reporter, "The report of my death was an exaggeration." Like the news of…
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Coming Soon @IAUG #Converge2013: @Avaya Contact Center Portfolio Strategy and Roadmap

  • Guy Clinch
  • May 31, 2013 | Estimated reading time: 2 minutes to read
  • Avaya Tech Talk 015: with Linda Dotts and Laura Bassett about the Avaya Contact Center Portfolio Strategy and Roadmap at IAUG CONVERGE2013 Listen now! Synopsis:…
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#Converge2013: @IAUG Member Advocacy, Got Issues Get Action!

  • Guy Clinch
  • May 30, 2013 | Estimated reading time: 8 minutes to read
  • Avaya Tech Talk 014: with Bill Moore a member of the Board of Directors of the International Avaya User Group (IAUG) Listen now! Synopsis: In…
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Coming Soon @IAUG #Converge2013: Avaya Automated Experience Management

  • Guy Clinch
  • May 24, 2013 | Estimated reading time: 2 minutes to read
  • Avaya Tech Talk 012: A Conversation with Tore Christensen Listen now! Download your copy: Synopsis: In this episode of my Avaya Tech Talk podcast I…
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Coming Soon @IAUG #Converge2013: Avaya Labs Review of Consumer Technology Trends 2013

  • Guy Clinch
  • May 22, 2013 | Estimated reading time: 2 minutes to read
  • Avaya Tech Talk 011: A Conversation with Dr Valentine C Matula of Avaya Labs. Listen now! Download your copy: Synopsis: During this edition of my…
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Another Chapter in the Ongoing Debate Started by Joshua Millsapps' Question "Is remote work, too remote?"

  • Guy Clinch
  • May 10, 2013 | Estimated reading time: 2 minutes to read
  • Originally posted to GovLoop the "Knowledge Network for Government" Listen now! Download your copy: Synopsis: In January Joshua Millsapps asked "Is remote work, too remote?"…
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Avaya TechTalk 010: Next Generation 9-1-1 Now!

  • Guy Clinch
  • May 3, 2013 | Estimated reading time: 6 minutes to read
  • By Guy Clinch Now Playing: Avaya TechTalk 010: Next Generation 9-1-1 Now! How organizations and Government can obtain many of the values of NG9-1-1 today…
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Recorded Live at the Avaya Partner Connection Day Boston 2013

  • Guy Clinch
  • March 18, 2013 | Estimated reading time: 4 minutes to read
  • This past Thursday I had the exciting opportunity to bring the Avaya Podcast Network to the Avaya Partner Connection Day Boston 2013 to record interviews…
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Avaya TechTalk 007: The City of Taylor

  • Guy Clinch
  • February 13, 2013 | Estimated reading time: 1 minute to read
  • By Guy Clinch Now Playing: Avaya TechTalk 007: The City of Taylor Avaya Tech Talk host Guy Clinch interviews Charlie Mitchell, account manager at SunTel.…
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Continuing the Conversation on Telework: Is Remote Work Too Remote?

  • Guy Clinch
  • February 13, 2013 | Estimated reading time: 9 minutes to read
  • Originally published on GovLoop. Andrew Krzmarzick commented on my blog post Answering Joshua Millsapps' Question: Is remote work, too remote? by saying OPM surveys reveal…
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Avaya TechTalk 006: NG911 with VPI

  • Guy Clinch
  • February 6, 2013 | Estimated reading time: 1 minute to read
  • By Guy Clinch Now Playing: Avaya TechTalk 006: NG911 with VPI Avaya Tech Talk host Guy Clinch interviews Patrick Botz Vice President of Workforce Optimization…