Posts by Bernard Gutnick

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Check out the Cool Avaya Omnichannel Contact Center Demos at ICMI

  • Bernard Gutnick
  • April 27, 2017 | Estimated reading time: 3 minutes to read
  • Sometimes you travel to Orlando to really fun destinations. But this May 22-25, when you arrive in Orlando for the 2017 ICMI Contact Center Expo…
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CX Experts Agree Customer Journey Maps Help Build Relationships

  • Bernard Gutnick
  • April 3, 2017 | Estimated reading time: 5 minutes to read
  • I recently attended the 2017 MoNage conference, which focused on the Age of Messaging over the Net—a phrase coined by the founder Jeff Pulver. Jeff…
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Customers Explain Why Chatbots Matter for Contact Centers

  • Bernard Gutnick
  • March 28, 2017 | Estimated reading time: 5 minutes to read
  • I recently attended Jeff Pulver’s 2017 MoNage conference to get the latest views on chatbot usage and expectations for serving customers. Jeff Pulver created the…
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Avaya Breeze™ Proven to be a Breeze for Developers at IAUG 2016

  • Bernard Gutnick
  • June 17, 2016 | Estimated reading time: 2 minutes to read
  • It may have been raining last week in Orlando, FL but that didn't stop developers from creating hot applications powered by the Avaya Breeze™ Platform…
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The Sun Was Shining on Avaya in Orlando – With a Nice Cool "Breeze"!

  • Bernard Gutnick
  • March 14, 2016 | Estimated reading time: 4 minutes to read
  • Most people traveling to Orlando go to Disney World for cool rides or a peek at the future in the latest Star Wars adventure. This…
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The King is Dead; Long Live the King

  • Bernard Gutnick
  • July 1, 2015 | Estimated reading time: 3 minutes to read
  • It’s hard to believe a “must have” communication technology that was popular when I was in college could be obsolete (as some recent headlines have…
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The Top 3 Advantages of Video Communications in Today's Workplace

  • Bernard Gutnick
  • June 11, 2015 | Estimated reading time: 3 minutes to read
  • It’s often said that a picture is worth a thousand words. After joining Avaya and hiring a dozen people to work for me around the…