Posts by avayablog

When Customers Text, Everybody Wins

When Customers Text, Everybody Wins

  • avayablog
  • June 7, 2019 | Estimated reading time: 1 minute to read
  • In an age when many consumers—especially millennials—would rather message than call, and email open rates hover around 30 percent, the ability to reach businesses via…

All-Digital O-Bank Succeeds Without Brick-and-Mortar Branches

  • avayablog
  • May 16, 2019 | Estimated reading time: 2 minutes to read
  • Some banks add digital channels. Taiwan’s O-Bank was born all digital. It has no branches and instead provides customers with smart, convenient and customized service…
Learn how Marine Rescue Technologies improved the customer experience with Avaya OneCloud CPaaS

When the going gets rough, Marine Rescue Technologies can count on Avaya OneCloud

  • avayablog
  • May 14, 2019 | Estimated reading time: 1 minute to read
  • Marine Rescue Technologies (MRT) manufactures safety systems for vessels and facilities in the offshore oil and gas, defense, commercial marine and renewable energy industries worldwide.…

Winning Customer Engagement with Innovation

  • avayablog
  • May 8, 2019 | Estimated reading time: 1 minute to read
  • On any given day, contact center agents at C3i Solutions may field inquiries regarding sports drinks, tires, or pharmaceuticals, just to name a few. With…

Swegon and Avaya OneCloud Private: A cloud solution improving the climate….indoors.

  • avayablog
  • May 2, 2019 | Estimated reading time: 1 minute to read
  • Is there a bad atmosphere in the office? Something can be done to combat that with Swegon, a Swedish company producing numerous solutions for creating…

The Heart and Humanity Behind Digital Transformation

  • avayablog
  • April 11, 2019 | Estimated reading time: 2 minutes to read
  • According to ZK Research’s 2019 IT Priorities Study, 90% of companies now have at least one digital initiative underway. As transformation continues to gain momentum,…

Digital Transformation Across Industries: Healthcare, Hospitality and Public Safety – Part 3 of 3

  • avayablog
  • April 10, 2019 | Estimated reading time: 3 minutes to read
  • Nearly 70% of organizations believe their digital transformation efforts are “less than extremely successful,” according to an IDC study, standing to lose as much as…

Nuance Awards Avaya ‘Top Producing Partner’ Two Years in a Row

  • avayablog
  • March 21, 2019 | Estimated reading time: 1 minute to read
  • At Avaya, we recognize that our partners are integral to providing superior solutions for our customers. As part of our commitment to successful alliances, we…

Digital Transformation Across Industries, Part 2 of 3: Hospitality

  • avayablog
  • February 26, 2019 | Estimated reading time: 2 minutes to read
  • As the trend of digital transformation continues to expand globally, organizations must create a clear and compelling transformation vision for long-term success–especially when drilling down…
Changing the World, One Desktop at a Time

Changing the World, One Desktop at a Time

  • avayablog
  • February 21, 2019 | Estimated reading time: 2 minutes to read
  • You’ve likely heard the name Malala Yousafzai – I blogged about her last year when Avaya announced its Devices for Diversity campaign. Her story impacted…

Digital Transformation Across Industries: Healthcare, Hospitality and Public Safety – Part 1 of 3

  • avayablog
  • February 6, 2019 | Estimated reading time: 2 minutes to read
  • According to IDG, 62% of businesses believe digital transformation success is defined by excellent customer experience as measured by customer satisfaction scores. Yet the industry…
Attend Avaya Engage 2019

Join Us At Avaya ENGAGE® 2019

  • avayablog
  • December 17, 2018 | Estimated reading time: 3 minutes to read
  • Come experience the unique atmosphere of a city steeped in culture, history, live music, the outdoors, and cutting-edge technology - all this and more at…
Flip the Narrative: 3 Ways to Use Your Company’s Legacy to Advantage

3 Ways to Use Your Company’s Legacy to Your Advantage

  • avayablog
  • November 19, 2018 | Estimated reading time: 3 minutes to read
  • When I tell friends and family about Avaya, I describe it as a marketer’s dream, and I mean that. Coming into a company with a…
CX Being Led by Humans, Not Bots—Hear More from Avaya at AI & Big Data Expo

CX Being Led by Humans, Not Bots—Hear More from Avaya at AI & Big Data Expo

  • avayablog
  • November 14, 2018 | Estimated reading time: 2 minutes to read
  • I’ve been on the road the past several weeks, listening to organizations describe the digital transformations they are trying to implement to improve their customer…
A Bold New Avaya

A Bold New Avaya

  • avayablog
  • November 12, 2018 | Estimated reading time: 3 minutes to read
  • As people, we are sum of the experiences we’ve had. We’re shaped by and forever changed based on the relationships we’ve had, the places we’ve…
Three Ways Avaya Devices Will Transform Your UC Cloud Service

Three Ways Avaya Devices Will Transform Your UC Cloud Service

  • avayablog
  • November 7, 2018 | Estimated reading time: 4 minutes to read
  • In May 2017 we entered the Open SIP market with the announcement of three new Avaya devices for UC Cloud Service providers, including support for…