Posts by Andrew Prokop

Avaya CPaaS: A Communications Platform for Today and Tomorrow

Avaya CPaaS: A Communications Platform for Today and Tomorrow

  • Andrew Prokop
  • September 20, 2018 | Estimated reading time: 6 minutes to read
  • I’ve looked at clouds from both sides now… —Joni Mitchell It wasn’t that long ago that ownership was everything. I bought CDs for music and…
Writing Text Bots with Amazon Lex

Writing Text Bots with Amazon Lex

  • Andrew Prokop
  • March 28, 2018 | Estimated reading time: 5 minutes to read
  • In my last blog article, I wrote of the framework I developed to create SMS text bots. This framework uses the Avaya Breeze® Platform to…
Building SMS Text Bots is a Breeze

Building SMS Text Bots is a Breeze

  • Andrew Prokop
  • March 12, 2018 | Estimated reading time: 5 minutes to read
  • As a nerdy guy, I love movies about other nerdy guys. Give me movies like “A Beautiful Mind,” “The Theory of Everything,” or “Einstein and…
Building Text Notification Apps with Zang – Avaya Connected Blog

Building Text Notification Apps with Zang

  • Andrew Prokop
  • February 19, 2018 | Estimated reading time: 5 minutes to read
  • Here is something you need to know about me. I hate voicemail. I don’t like leaving them and more importantly, I don’t like listening to…
The Easy Button for IoT – Avaya Connected Blog

The Easy Button for IoT

  • Andrew Prokop
  • February 9, 2018 | Estimated reading time: 5 minutes to read
  • I am sure that I don’t have to tell you how the Internet of Things (IoT) is revolutionizing our world. Stop by any electronics retailer…
Avaya Video – Writing Advanced Avaya Breeze Snap-ins - Part Five

Advanced Techniques for Writing Avaya Breeze Snap-ins Using Engagement Designer—Part Five

  • Andrew Prokop
  • October 31, 2016 | Estimated reading time: 1 minute to read
  • All things good and bad must come to an end and so it is with both sadness and relief that I am closing out my…
Avaya Video – Writing Advanced Avaya Breeze Snap-ins - Part Four

Advanced Techniques for Writing Avaya Breeze Snap-ins Using Engagement Designer—Part Four

  • Andrew Prokop
  • October 20, 2016 | Estimated reading time: 1 minute to read
  • Welcome to the fourth in my series of videos addressing some of the more advanced Avaya Breeze™ techniques. In Part One I showed you how…
Avaya Video – Writing Advanced Avaya Breeze Snap-ins - Part Three

Advanced Techniques for Writing Avaya Breeze Snap-Ins Using Engagement Designer—Part Three

  • Andrew Prokop
  • September 20, 2016 | Estimated reading time: 1 minute to read
  • Welcome to the third in my series of videos addressing some of the more advanced Avaya Breeze™ techniques. Here, I add multimodal communications (SMS text…
Advanced Techniques for Writing Avaya Breeze Snap-ins Using Engagement Designer — Breeze Connectors

Advanced Techniques for Writing Avaya Breeze Snap-ins Using Engagement Designer — Part Two

  • Andrew Prokop
  • September 7, 2016 | Estimated reading time: 1 minute to read
  • Welcome to the second in my series of videos addressing some of the more advanced Avaya Breeze™ techniques. In part one, I showed you how…
Advanced Techniques for Writing Avaya Breeze Snap-ins Using Engagement Designer — Error Boundary Task

Advanced Techniques for Writing Avaya Breeze Snap-ins Using Engagement Designer — Part One

  • Andrew Prokop
  • September 2, 2016 | Estimated reading time: 1 minute to read
  • Welcome to the first in my series of videos addressing some of the more advanced ideas surrounding Avaya Breeze™. It picks up where my introductory…
Video - An Introduction to Avaya Breeze – Events and Remote Invocation

Writing Avaya Breeze Snap-Ins Using Engagement Designer — Part Six

  • Andrew Prokop
  • August 23, 2016 | Estimated reading time: 1 minute to read
  • Welcome to “An Introduction to Avaya Breeze Events,” the final installment in my introductory series of videos exploring Avaya Breeze™ from a development point of…
Video - An Introduction to Avaya Breeze – Web Services

Writing Avaya Breeze Snap-Ins Using Engagement Designer — Part Five

  • Andrew Prokop
  • August 16, 2016 | Estimated reading time: 1 minute to read
  • Welcome to “An Introduction to Avaya Breeze Web Services,” part five in a series of videos that explore writing Avaya Breeze™ applications—or Snap-ins. In this…
Video - An Introduction to Avaya Breeze – Call Intercept

Writing Avaya Breeze Snap-Ins Using Engagement Designer - Part Four

  • Andrew Prokop
  • August 11, 2016 | Estimated reading time: 1 minute to read
  • In my first three Avaya Breeze™ videos, I built a simple, yet functional Snap-in. I showed you how to use the Breeze tools for Snap-in…
Video - An Introduction to Avaya Breeze – Prompts and Gateways

Writing Avaya Breeze Snap-ins Using Engagement Designer — Part Three

  • Andrew Prokop
  • August 3, 2016 | Estimated reading time: 1 minute to read
  • Welcome to “An Introduction to Avaya Breeze Prompts and Gateways,” part three in a series of videos that explore writing Avaya Breeze™ applications—or Snap-ins. [kaltura-widget…
Video - An Introduction to Avaya Breeze – Workflow Properties

Writing Avaya Breeze Snap-Ins Using Engagement Designer — Part Two

  • Andrew Prokop
  • August 1, 2016 | Estimated reading time: 1 minute to read
  • Welcome to “An Introduction to Avaya Breeze – Workflow Properties,” part two in a series of videos that explore writing Avaya Breeze™ applications—or Snap-ins. Each…
Avaya Breeze

Writing Avaya Breeze Snap-Ins Using Engagement Designer — Part One

  • Andrew Prokop
  • July 27, 2016 | Estimated reading time: 1 minute to read
  • If a picture tells a thousand words, a video must be the equivalent of a novel. With that in mind, I’ve decided to forgo the…