Posts by Alison Nicole Haughton

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IT Enablement—Not Disruption—Drives Change in Patient Access & Services

  • Alison Nicole Haughton
  • February 6, 2018 | Estimated reading time: 3 minutes to read
  • At the heart of patient services lies a growing tension among three key stakeholders: Executives tasked with delivering a profit amid consolidation, government mandates, and…
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Healthcare 2018: Can AI Restore the Family Doctor Experience?

  • Alison Nicole Haughton
  • January 18, 2018 | Estimated reading time: 3 minutes to read
  • Healthcare consumers are increasingly wondering: Where has the family doctor gone? In the U.S., the supply of generalists has long trailed the supply of specialists.…
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Integrated Healthcare Call Center: Empowering Patients & Driving Referrals

  • Alison Nicole Haughton
  • November 28, 2017 | Estimated reading time: 2 minutes to read
  • As Ambulatory Surgery Centers (ASCs) build and cultivate their referral lists, efficiently connecting patients with the right call center attendee is essential for driving clinical…
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Avaya Virtual Care Solutions Help Bridge Resource Gaps in Patient Care

  • Alison Nicole Haughton
  • November 20, 2017 | Estimated reading time: 2 minutes to read
  • Globally, health institutions are challenged to stretch their few clinical resources to deliver quality care to more patients. With a shortage of medical professionals and…
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Digital Care Coordination Cuts Patient No-Shows, Nets Better Outcomes

  • Alison Nicole Haughton
  • November 14, 2017 | Estimated reading time: 2 minutes to read
  • According to the CDC’s National Health Interview Survey, 91% of adults own cellphones. Can something as seamless as patient reminders via text or IVR effectively…