Mike KuchFebruary 03, 2020

Avaya Cloud Office is Coming, Are You Ready?

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Recently, we promised a new UCaaS offering with RingCentral that would transform unified communications. There has been overwhelmingly positive feedback from the industry about this monumental partnership, and we’ve gotten numerous inquiries already about when the solution can be ordered. Our partners and end-customers have been patiently waiting, and now the time has come. Avaya Cloud Office is launching this spring, and we’re offering the first look at the solution at our annual Avaya ENGAGE conference this week.

The Need for Seamless Employee Communication and Collaboration

It’s well understood that a shift is occurring in the ways that employees communicate and collaborate. Organizations have no choice but to adapt to a new generation of workers with evolving preferences and expectations similar to those of the customer. They want convenience, flexibility, autonomy in making decisions, and personalization. They want to feel connected to their organization. They want experiences that matter.

It’s a new world of work, and collaboration is at the heart of it. Research unanimously shows that collaboration is tied to employee satisfaction and loyalty, yet 59% of employees say they experience challenges while using collaboration tools. Many brands are plagued by disconnected tools/apps or have difficulty in adapting to new technology, leading to a disjointed and disengaged workforce. This is common knowledge, but it can’t become the norm.

You can’t manage today’s dynamic and constantly changing work environment with the tools of yesterday. Today’s employees are restless for change and ready for progress. Organizations should be, too. A new world of work requires a new solution.  

The Best Unified Communications Solution: Avaya Cloud Office

The average team relies on at least a handful of productivity-enhancing applications--calling, messaging, video conferencing, file sharing and collaboration--for getting work done, using these tools anytime from anywhere across the world. And of course, different teams prefer to use different apps for different reasons. They shouldn’t have to settle for a collaboration tool they don’t absolutely love, yet without cohesiveness there’s productivity loss, security risk, and disengagement. The clear solution is to place communications and collaboration in one place. Simple sounding, yet difficult to achieve.

This is what makes Avaya Cloud Office a groundbreaking new offer. The solution brings to market the best of two industry leaders--RingCentral’s unrivaled Unified Communications-as-a-Service (UCaaS) platform and Avaya’s industry-leading services and technology capabilities--to redefine workplace collaboration. Together, we’re enabling businesses of any size to securely house their applications in one place--no matter where their workforce is, what devices they use or what environments and applications they need to work with--via a pure cloud, multitenant UCaaS solution.

With Avaya Cloud Office, customers can:

  • Transform their business communications at a pace that’s right for them
  • Simplify communications through one app available on a wide range of devices and locations
  • Easily scale any time
  • Receive industry-leading security and support from a global leader in communications and collaboration solutions

Avaya Cloud Office adds UCaaS solutions to our industry-leading portfolio; a full suite of communications software and hardware solutions relied on by more than 120,000 customers in over 180 countries. Our partners can leverage this new, best-of-breed solution that extends their reach and revenue opportunities and further strengthen their solution portfolio to transform communications and enhance workforce productivity. Meanwhile, end-customers will be empowered with all-new functionality for driving better outcomes.

The concept of workplace collaboration has expanded beyond anything we could have possibly imagined. Avaya Cloud Office fits a crucial need as expectations continue to evolve, enabling businesses to measurably enhance workplace productivity, customer loyalty, and business growth.

Do you want to start talking about Avaya Cloud Office right now? Contact our cloud experts today.

Avaya Cloud Office is Coming, Are You Ready?

Mike Kuch

Mike is the Senior Director for Solutions Marketing at Avaya. He focuses on Marketing of Team Engagement solutions with emphasis on bringing new Cloud offers to Market. He is veteran in the technology industry, specializing in bringing pioneering technologies into new and established markets.

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