Jim ChiricoJanuary 30, 2020

Going “All In” on Better Customer and Employee Experience at Avaya ENGAGE ‘20

As we enter a new decade, we’re seeing major trends accelerating…opening the doors to completely new ways to communicate and collaborate – from the shift to cloud, the growth of video and mobile in the enterprise, to harnessing the power of AI and machine learning. Market leaders are finding ways to disrupt the status quo…not just by innovating in one of these areas, but by bringing new technologies together with the investments they’ve already made in their communications infrastructure to transform customer and employee experiences. Market leaders are embracing digital transformation to create a competitive edge.

We're All In

At Avaya, we’re relentlessly focused on providing the solutions and services that organizations need to unlock this massive opportunity to transform — and we are All In. Backed by decades of proven expertise and leadership in unified communications and contact center transformation, more than 120,000 customers in over 175 countries rely on us. Next week, thousands of customer experience (CX) and employee experience (EX) leaders will come together at our annual Avaya ENGAGE conference to chart a path to digital transformation that delivers Experiences That Matter for their customers and their teams.

They’ll get a front row view of new solutions, new ways of thinking, and our ongoing commitment to customer-led innovation. They’ll see how we are expanding our dynamic partner ecosystem to help unlock innovation at the edge and quickly deliver new capabilities to meet specific industry and customer needs. They’ll experience how we’re blending unified communications and contact center cloud technologies to enable disruptive innovation and provide them with new competitive advantages.

Among the major themes we will highlight at ENGAGE, we remain focused on helping customers move to the benefits of cloud communications at their pace.  We have also introduced flexible new Subscription options that allow our customers to more easily refresh their current technology stack, flex usage, easily add new apps, consume advanced bundled apps and stay current with new technology.  We’re also previewing Avaya Cloud Office, our new multi-tenant UCaaS offer.

ENGAGE is about clients, partners, and the Avaya team coming together to see the possibilities of how together, we can transform relationships that will, as I said – create Experiences That Matter. Avaya is here to help every step of the way and chart the course with you.  You still have time to register to join us in Phoenix, AZ for incredible experiences at ENGAGE 2020—I hope you can join us.

Going “All In” on  Better Customer and Employee Experience at Avaya ENGAGE ‘20

Jim Chirico

Jim Chirico is President and Chief Executive Officer of Avaya, Inc., a global leader in digital communications software, services and devices for businesses of all sizes.

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