Steve ForcumDecember 03, 2019

Mapping Your Enterprise's Cloud Journey

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It’s safe to say that your enterprise has at least a few digital transformation initiatives underway. You might be working to infuse digital communications into business processes or deploy more connected “things” across your IT environment. Maybe you’d like to introduce new levels of automation into daily workflows and processes. Perhaps you’re mapping your enterprise’s cloud journey. Whatever plans you have in place, you have an idea of what you’re trying to achieve. The question is: how?

The success of your initiatives is largely dependent on one thing: the speed with which your organization responds to change. This increased speed that determines digital success is fueled by business agility, which requires a highly dynamic and flexible IT foundation. By this, we mean a cloud-based foundation.

The Inevitable Need for Cloud

The benefits of cloud are well-understood, with 45% of enterprises currently migrating to cloud and 18% planning to in the next 12 months, according to ZK Research. Consider, for example, one of the transformation initiatives mentioned above: infusing digital communications into business processes.

Legacy UC and contact center systems lack the capabilities that a digital business needs. For example, most older contact center solutions are voice only, lacking the multichannel/omnichannel functionality that has become the basis for customer experience today. These traditional systems are also hardware-centric and can take months to upgrade. These long upgrade cycles weren’t a problem 10 or 15 years ago when market transitions would take a long time, but in today’s software-centric, digital era, innovation can and must happen faster.

A few years ago, businesses were (understandably) hesitant to adopt cloud-based UC and contact center solutions because the systems lacked the reliability and/or feature breadth of more traditional systems; the dependency and functionality just wasn’t there yet. Of course, today we know this is no longer true. More modern, cloud-based solutions can now be designed with the high reliability and functionality enterprises need (on par with on-prem solutions), when and how they need them. Case in point: cloud UC is currently growing at a 14% CAGR—seven times the growth rate of on-prem solutions—according to ZK Research.

The benefits of moving communications to the cloud are plenty, from location independence (being able to access any feature anywhere on any device) to faster innovation (being able to offer new features to customers as soon as they’re available) to economic efficiency (being able to provision what you need in the moment and then adding resources as required). Regardless of the initiative, the need for cloud is simply inevitable.

Planning Your Cloud Migration

You know you need cloud, so what’s the best way to start mapping your enterprise’s migration? Let’s stick with the example of digital communications. Infusing communications into business processes is no simple task. Legacy deployment models for UC and contact center are too rigid to offer the agility businesses need for digital growth. So, how can organizations evolve their communications to a cloud delivery model?

There’s no “one size fits all” approach to cloud deployment. In fact, there never should be. The right solution should enable enterprises to invest in cloud in a way that makes the most sense for them. It’s really that simple. What this comes down to is a blended cloud approach: a custom mixture of cloud delivered services that fits an organization’s exact needs regardless of business model, budget or IT environment (side note: a blended cloud approach can be particularly useful for migrating real-time applications like communications and collaboration). Learn more with my guide to blended cloud.

In the end, the best way to map your migration to the cloud is to partner with people who act as the GPS for the journey. People who can ask the right questions to get you the information and resources your enterprise needs as quickly as possible. To properly map your cloud journey, you need expert insight into how your organization should think of today’s various cloud “flavors” to make the best decision possible. Having this kind of conversation is critical for determining the right approach for meeting your specific business needs and outcomes.

This is why we’re so excited about Avaya’s new Outcome-Driven Cloud Consultations. In these consultations, enterprise customers have a one-on-one conversation with our cloud experts to develop a personalized cloud migration map including planning, execution and delivery of their new cloud model. Our global team of experts will analyze your current communications systems to determine the best cloud solution for your organization.

At the end of the day, you need to ensure your business is creating experiences that matter for employees and customers. An Avaya Outcome-Driven Cloud Consultation will help you do just that. Learn more or schedule a consultation (and get access to a ton of free expert cloud resources).

Mapping Your Enterprise’s Cloud Journey

Steve Forcum

Steve Forcum, an Avaya sales engineer, can explain complex technology in simple terms. Forcum is a trusted advisor to many of the largest businesses in New England and beyond. He has developed a platform of engagement, interacting with customers, partners, and other followers on all forms of social media.

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