Articles from August 2019

Avaya Kicks Off Month of Giving with Charity Tourney At Pinehurst Golf Club

  • Andy Steen
  • August 16, 2019 | Estimated reading time: 3 minutes to read
  • Driving for good! That’s our mantra this October when we kick-off our 2nd annual Avaya Charity Golf Tournament. This year, the tournament will hit the links at Pinehurst…

Facial Recognition and the Opportunities for Better Customer Experience

  • Thomas Smith
  • August 14, 2019 | Estimated reading time: 3 minutes to read
  • In George Orwell’s epic novel 1984, our protagonist Winston Smith is constantly aware that he must toe the government’s line because “Big Brother is watching.”…
8 Ways to Use AI in the Contact Center

8 Ways to Use AI in the Contact Center

  • Michael Sisselman
  • August 12, 2019 | Estimated reading time: 4 minutes to read
  • Are organizations attempting to use artificial intelligence (AI) in the contact center? Yes, without a doubt. New research from Vanson Bourne shows that almost all…

Saving Lives with Ground-breaking NG911 Technology

  • Jerry Dotson
  • August 5, 2019 | Estimated reading time: 4 minutes to read
  • Without a moment’s warning, you find yourself facing an emergency.  Somehow, you manage to maintain your composure and dial 9-1-1. Silence. You try again, this…