Frank CicconeMay 24, 2019

A Personalized, Foolproof Path to Cloud Transformation: Yes, It’s Possible

In an age of constant innovation, maintaining a competitive edge is now tied to a company’s ability to recognize market shifts and respond quickly. Agility is key, and that’s driving companies to the cloud in droves. Yet there remains plenty of uncertainty. Which cloud model is best for meeting your specific priorities and needs? Which applications should be migrated and at what rate? Many enterprises want to move to the cloud but still have no idea how, or are concerned about potential risks, and that’s where Avaya’s Cloud Transformation Program can help. The program provides a step-by-step roadmap to the cloud, removing uncertainty and risk from the transition to help organizations get on board in a way that makes sense for them. 

New research from IDG shows that 90% of companies will have some part of their applications or infrastructure in the cloud by 2019, with the rest expected to follow by 2021. Consider unified communications (UC) and contact center (CC). A few years ago, businesses were reluctant to adopt cloud-based UC and CC because they believed the systems lacked the reliability and/or feature a breadth of traditional systems. Today’s modernized cloud solutions can now surpass on-premises technology in terms of reliability, security and operational efficiency – to the point where solutions like cloud UC are growing seven times faster than on-premises offerings, according to IDG.   

This adoption is growing across all cloud delivery models, with examples of every kind of application and workload on every kind of platform. According to IDG, companies are now using an average of four SaaS vendors, three PaaS vendors and two IaaS vendors for everything from collaboration and communications to development and testing to business intelligence and data analytics. As the world’s leading communications software and services provider, Avaya’s Cloud Transformation Program offers a 360-degree approach to investment including the what, why and how for shifting communications to the cloud.

The program provides incentives and the resources of Avaya’s professional services team to help enterprises map the most effective path to implement Avaya OneCloud solutions for public, private or hybrid communications deployments. Avaya OneCloud unites the most flexible cloud platform and options available for any size of business. Users can choose where the solution lives, how they want to consume it, and how much or little they want to manage and control. Users can:

  • Elevate contact center capabilities to drive customer satisfaction and loyalty
  • Bypass long upgrade cycles, supporting rapid innovation to meet new and highly dynamic business needs
  • Roll out new services as fast as they feel comfortable doing so
  • Streamline operations with the ability to deploy what they want, when they want
  • Address compliance and regulatory mandates with built-in security design
  • Empower employees with the ability to collaborate more quickly and intelligently

Avaya’s Cloud Transformation Program offers a foolproof path to realizing these benefits, helping companies:

  • Define their required outcomes for a cloud communications transition
  • Determine the best cloud models for various applications based on specific needs
  • Identify key processes and APIs that work within their existing infrastructure and how to best deploy them to a new cloud ecosystem
  • Begin their cloud transformation with next steps and roadmaps aligned to their specific goals based on targeted financial modelling

For business leaders digitally transforming their communications with cloud, it’s vital that they find a solution provider that offers a range of options. Enterprises should never be force-fed a cloud solution because that’s “all a vendor offers.” No two cloud providers are the same, and it’s important that decision-makers look at the pros and cons of each to choose the one that makes the most sense for their organization.

Organizations that are still reluctant to consider adopting a cloud communications infrastructure need to consider the risk of doing it vs. the risk of not doing it. And I believe that Avaya is addressing their concerns by offering highly reliable, secure and efficient cloud options – along with a true partnership approach that will serve as the GPS for their cloud transformation journey.

If cloud adoption was truly easy, thousands of organizations wouldn’t be flocking to cloud conferences to gain insights and hear success stories. They would already know what to do. Avaya’s Cloud Transformation Program doesn’t just address this elephant in the room but removes it entirely to make cloud transformation truly simple—the way it should have been from the start. And to further assist you on your could transformation, Avaya’s team of cloud experts and our Cloud Transformation Workshops are here to help. In just a matter of hours, we will work with you and your key stakeholders to develop your organization’s cloud roadmap.

Learn why Avaya cloud seats have grown greater than the industry average – we now have over 3.5 million cloud seats – Experience Avaya OneCloud.


Frank Ciccone

Frank is the Senior Vice President of U.S. Sales at Avaya. Frank succeeds at creating value for his customers by understanding the business outcomes his clients need to achieve and applying technology solutions to help them reach those goals. Frank lives in Scarsdale, NY with his wife and three sons.

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