Brian AndersonMay 14, 2019

Avaya Deepens Partnership With Komutel to Provide NG9-1-1 Solutions

The average chance of 9-1-1 getting a quick fix on location ranges from as low as 10% to as high as 95%. Why the huge gap? Public safety access points (PSAPs) still rely on technology that was designed to locate landlines, despite the fact that the number of 9-1-1 calls that come from cell phone networks is huge and growing. 

Next Generation 911 (NG911) is a cross-industry driven initiative to enhance how 9-1-1 calls are handled. It reimagines the response possibilities of emergency services, allowing responding agencies the opportunity to have greater context, smoother workflows, and improved operating efficiency. This ultimately helps empower public safety agencies to respond to emergencies with greater speed and effectiveness for better outcomes that save lives and property. Over time NG911 workflows will include voice, text, video, files, telematics information, and rich information about the call, caller, and caller device and location. 

Leveraging their longtime relationship as Avaya DevConnect partners, Avaya and Komutel have deepened their collaboration to provide NENA i3 Call Handling Functional Element solutions to address the needs of large and small public safety agencies as they evolve to NG911, and leverage communications to support digital transformation initiatives driving improved citizen engagement and operational efficiencies.

Avaya and Komutel have combined their technical expertise and collective portfolios with a best of breed approach to helping public safety agencies and their Public Safety Answering Points (PSAPs) evolve from Basic 911 (B911) and Enhanced 911 (E911) to Next Generation 911 (NG911). This innovation is further enabled by leveraging their open and software-based architectures, and commitment to industry standards. Avaya, a leader in next-generation Contact Center and Collaboration solutions, is known for providing highly resilient communications for mission-critical operations in industry sectors such as public safety, government, healthcare, hospitality and financial services. Komutel, a recognized and respected leader in 911 solutions,  provides fit-for-purpose 911 solutions addressing the call taker and dispatcher desktop (911 and non-911), voice logging, radio, and CAD integration, 911 reporting, unanswered call management, interface to the 911 network, and automation for industry-specific workflows. This software-based architecture delivers a NG911 call handling functional element at a lower cost and TCO.

Komutel has been a long-time member of the Avaya DevConnect ecosystem, enabling Avaya customers to easily add Komutel software to their solution stack and address the needs of E911 and call flow automation with the peace of mind that the solutions have been through rigorous testing. The strategic relationship deepens the level of collaboration and portfolio integration to address the requirements defined in the NENA i3 and related standards. The software-based strategy helps to ensure that the solution can readily evolve to keep pace with the evolving standards, can be integrated with the mix of specialized applications that run the PSAP, and can grow to meet new operational requirements as public safety organizations go through various stages of digital transformation. Public safety agencies can leverage this integrated platform architecture to address a variety of use cases including NG911 for emergency response, non-emergency omnichannel communications for citizen engagement, and unified communications for admin functions and a mobile workforce.

The integrated Call Handling Functional Element (CHFE) solutions are intended to meet the needs of US and Canadian Large and Small PSAPs, as well as in other parts of the globe such as Latin America while expanding into the European Union for NG112 services.  The integrated solutions are ready for NG911 now, for those PSAPs migrating their systems before NG911 services become available from the ILECs and 911 service providers.  In Canada, leading the way in North America for NG911, the testing process has begun as a pre-cursor to the NG911 services going live nationally by June 30, 2020 as dictated by the CRTC.

Together, Avaya and Komutel already serve the largest number of PSAPs in Canada and are fully committed to making our client’s transition to NG911 as tailored as possible to their specific needs while minimizing risks and disruptions.

To talk with an expert visit Avaya’s Government and Public Safety page.