Jerry DotsonMay 21, 2019

Avaya and Collab9 Accelerate Delivery of Avaya OneCloud Solutions for Government Customers

esearch indicates that 90% of companies now have at least one digital initiative underway, and that the shift to cloud rather than premise-based communications will increase significantly in the coming years. Digital transformation and the adoption of cloud communications are significant trends, not just for the private sector, but for government agencies and related institutions, as well. These organizations are adopting new strategies to improve their efficiency and the services they provide their citizens, especially today’s digital natives, and this includes a “cloud-first” approach to innovation and technology adoption. This has been highlighted in the U.S. Federal Cloud Computing Strategy, a long-term, high-level strategy to drive cloud adoption in Federal agencies. The policy offers “a path forward for agencies to migrate to a safe and secure cloud infrastructure. This new strategy will support agencies to achieve additional savings, security, and will deliver faster services.”

To align to this strategy, government agencies are looking to deploy their communications infrastructure in the cloud, but to do this securely, they need to comply with policies and measures like FIPS and FedRAMP to protect citizen data and national security. FedRAMP authorized vendors offer cloud services that allow U.S. federal agencies to securely and efficiently meet their mission needs. And as you would expect, FedRAMP authorization is not easily obtained.

Today, Avaya announced an extension of its strategic relationship in Collab9, provider of a highly secure cloud platform that delivers communications and collaboration solutions under a cloud-based SaaS model.  An Avaya partner since 2017, Collab9 has FedRAMP Authorization, one of the government’s most coveted security authorizations for cloud services.  Avaya recently received its own FedRAMP Authorization, which is a significant accomplishment. While Avaya’s new FedRAMP Authorization is for UC solutions, there are significant benefits to the capabilities of Collab9, which has authorization for UC and CC. The current advantage they have with both UC and CC authorization, coupled with their deep expertise in FedRAMP platform security, allows for Avaya and its potential customers to gain a significant edge. We believe the strategic relationship with Collab9, and accelerating our joint go-to-market, provides the fastest path forward to meet the growing demands of the Federal and SLED (State and Local Government and Education) markets.

The government market opportunity for communications solutions in the U.S. is large and growing, with an estimated 21 million contact center and unified communications seats.  At least 8 million seats are expected to migrate to the cloud in the next three years. Meeting the cloud communications needs of government customers requires not only leading-edge innovation but also the most robust security and reliability features, all delivered from a verified, FedRAMP-authorized cloud infrastructure.

Avaya and Collab9 together will accelerate delivery of Avaya OneCloud Solutions to Federal, State, and municipal governments. This relationship advances our cloud strategy in the federal government and SLED markets and extends our coverage of FedRAMP authorized solutions across our portfolio and enables us to migrate customers to the cloud faster and more securely.

“Cloud Smart” is a key theme for the U.S. government’s cloud strategy. Avaya’s relationship with Collab9 and our accelerated go-to-market strategy is definitely cloud smart, and we look forward to meeting the critical needs of the growing government market for cloud communications, and in providing fellow citizens with #ExperiencesThatMatter.


Jerry Dotson

Jerry Dotson is the Vice President for Avaya Public Sector. Dotson oversees the design and implementation of communication services to support the various operations of DoD, Civilian, Intel, and SLED  customers.

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