Articles from May 2019

Stars shine as we Engage customers in Mexico City

Stars shine as we Engage customers in Mexico City

  • Jim Chirico
  • May 28, 2019 | Estimated reading time: 2 minutes to read
  • Thousands of Avaya customers, partners and associates are getting ready to shine together in Mexico City. This week we celebrate the 14th anniversary of Avaya…

Three Steps to Delivering a Great Customer Experience Every Time

  • Steve Forcum
  • May 28, 2019 | Estimated reading time: 4 minutes to read
  • Brands are built on experiences, and great experiences lead to great outcomes. But what does a great customer experience actually look like? Answering this question…

The Rise Of The Machines

  • Steve Brock
  • May 26, 2019 | Estimated reading time: 6 minutes to read
  • AI is Happening Right Now – In the Office, the Conference Room, and Wherever You Do Business Imagine conferencing with an international client from your…

A Personalized, Foolproof Path to Cloud Transformation: Yes, It’s Possible

  • Frank Ciccone
  • May 23, 2019 | Estimated reading time: 4 minutes to read
  • In an age of constant innovation, maintaining a competitive edge is now tied to a company’s ability to recognize market shifts and respond quickly. Agility…

College Grads vs. Employers: Who’s Really Underprepared?

  • Chris McGugan
  • May 22, 2019 | Estimated reading time: 4 minutes to read
  • Tassels have been turned and the sounds of “Graduation March” have echoed across campuses. A new crop of college grads will soon be planted in…
Avaya and Collab9 Accelerate Delivery of Avaya OneCloud Solutions for Government Customers

Avaya and Collab9 Accelerate Delivery of Avaya OneCloud Solutions for Government Customers

  • Jerry Dotson
  • May 21, 2019 | Estimated reading time: 3 minutes to read
  • Research indicates that 90% of companies now have at least one digital initiative underway, and that the shift to cloud rather than premise-based communications will…
Avaya and Verint: Two Market Leaders, One Incredible CX Strategy

Avaya and Verint: Two Market Leaders, One Incredible CX Strategy

  • Karen Hardy
  • May 20, 2019 | Estimated reading time: 3 minutes to read
  • When thinking about Workforce Engagement , what comes to mind? Call recording? Quality Management? Workforce Management? You wouldn’t be wrong, but Workforce Engagement has evolved…

All-Digital O-Bank Succeeds Without Brick-and-Mortar Branches

  • avayablog
  • May 16, 2019 | Estimated reading time: 2 minutes to read
  • Some banks add digital channels. Taiwan’s O-Bank was born all digital. It has no branches and instead provides customers with smart, convenient and customized service…

Avaya Deepens Partnership With Komutel to Provide NG9-1-1 Solutions

  • Brian Anderson
  • May 14, 2019 | Estimated reading time: 3 minutes to read
  • The average chance of 9-1-1 getting a quick fix on location ranges from as low as 10% to as high as 95%. Why the huge…
Learn how Marine Rescue Technologies improved the customer experience with Avaya OneCloud CPaaS

When the going gets rough, Marine Rescue Technologies can count on Avaya OneCloud

  • avayablog
  • May 14, 2019 | Estimated reading time: 1 minute to read
  • Marine Rescue Technologies (MRT) manufactures safety systems for vessels and facilities in the offshore oil and gas, defense, commercial marine and renewable energy industries worldwide.…

Workforce Optimization: A Prescription to Drive Better Patient Satisfaction

  • Jon Alperin
  • May 10, 2019 | Estimated reading time: 4 minutes to read
  • Increased consumer expectations are a facet of the digital transformation our world is experiencing. Consumers are adept at accessing more information and services online, from…

Winning Customer Engagement with Innovation

  • avayablog
  • May 8, 2019 | Estimated reading time: 1 minute to read
  • On any given day, contact center agents at C3i Solutions may field inquiries regarding sports drinks, tires, or pharmaceuticals, just to name a few. With…
Efficiency vs. Automation: Effectively Implementing Contact Center AI

Efficiency vs. Automation: Effectively Implementing Contact Center AI

  • Steve Forcum
  • May 6, 2019 | Estimated reading time: 5 minutes to read
  • AI is driving truly revolutionary capabilities in the contact center that play into the sweeping trend of digital transformation. Organizations understand this, with 94% agreeing…

Swegon and Avaya OneCloud Private: A cloud solution improving the climate….indoors.

  • avayablog
  • May 2, 2019 | Estimated reading time: 1 minute to read
  • Is there a bad atmosphere in the office? Something can be done to combat that with Swegon, a Swedish company producing numerous solutions for creating…