Articles from February 2019

Digital Mixology – Transformation is best shaken, not stirred.

  • Steve Forcum
  • February 28, 2019 | Estimated reading time: 3 minutes to read
  • Digital Transformation, an admittedly overused buzzword, is top of mind for many businesses, especially in modernizing the customer experience in the contact center. In the…

Digital Transformation Across Industries, Part 2 of 3: Hospitality

  • Jean Turgeon
  • February 26, 2019 | Estimated reading time: 2 minutes to read
  • As the trend of digital transformation continues to expand globally, organizations must create a clear and compelling transformation vision for long-term success–especially when drilling down…

Mobility and Identity as a Service Can Transform Customer Experience

  • David Chavez
  • February 25, 2019 | Estimated reading time: 3 minutes to read
  • As a recent Avaya blog highlighted, research indicates that 81% of US online adults use smartphones daily or more often, 57% are extremely heavy users of…
Changing the World, One Desktop at a Time

Changing the World, One Desktop at a Time

  • Becky Carr
  • February 21, 2019 | Estimated reading time: 2 minutes to read
  • You’ve likely heard the name Malala Yousafzai – I blogged about her last year when Avaya announced its Devices for Diversity campaign. Her story impacted…

Unleash Your Business Potential with Avaya Mobility

  • Mike Kuch
  • February 19, 2019 | Estimated reading time: 3 minutes to read
  • This is the third of a four-part series on how to take your business from “communications chaos” to “seamless simplicity.” On my commute into work…

Optimize Outbound Customer Care and Agent Productivity

  • Jon Alperin
  • February 18, 2019 | Estimated reading time: 3 minutes to read
  • As a consumer, we’ve probably all had the experience of listening to a voice message only to realize that the automated system didn’t catch it…

Avaya <3 Cloud

  • Steve Forcum
  • February 14, 2019 | Estimated reading time: 4 minutes to read
  • When you needed help when stranded at the airport due to bad weather, or the time a loved one was rushed to the hospital, or…
How to Design Interactions that Produce Elated Customers

How to Design Interactions that Produce Elated Customers

  • Guest Contributors
  • February 13, 2019 | Estimated reading time: 3 minutes to read
  • This blog is authored by Robin Gareiss, President and Founder, of Nemertes Research. Ms. Gareiss leads Nemertes Digital Transformation research. She also is a widely…

Innovation Outlook

  • David Chavez
  • February 13, 2019 | Estimated reading time: 5 minutes to read
  • At the heart of business transformation is innovation. Studies have found a clear advantage for organizations that are more innovative, resulting in stronger performance in…
Creating a Sticky Culture that Drives Digital Transformation

Creating a Sticky Culture that Drives Digital Transformation

  • Chris McGugan
  • February 12, 2019 | Estimated reading time: 3 minutes to read
  • Companies are operating during a very interesting time in history; one in which a new generation of employees has normalized turnover, and consumers born in…

Digital Transformation Across Industries: Healthcare, Hospitality and Public Safety – Part 1 of 3

  • Jean Turgeon
  • February 6, 2019 | Estimated reading time: 2 minutes to read
  • According to IDG, 62% of businesses believe digital transformation success is defined by excellent customer experience as measured by customer satisfaction scores. Yet the industry…