Articles from January 2019

How To Get Your Unified Communications "Flow"

  • Mike Kuch
  • January 31, 2019 | Estimated reading time: 3 minutes to read
  • This is the second of a four-part series on how to take your business from “communications chaos” to “seamless simplicity.” As my colleague, Steve Brock,…
Avaya IX Workforce Engagement

Avaya IX Workforce Engagement – Transforming Employee Productivity and Customer Experience

  • Mike Butts
  • January 29, 2019 | Estimated reading time: 4 minutes to read
  • For most contact centers, the agent workforce is one of the biggest expense lines on the budget. In fact, the agent talent pool can account…

Avaya and the International Avaya Users Group Support Charity Organization Kids in a New Groove at Avaya ENGAGE 2019

  • Andy Steen
  • January 23, 2019 | Estimated reading time: 2 minutes to read
  • At Avaya, we believe it is our responsibility to make the world a better place and we align with our employees, communities, customers, partners, and suppliers…

Are you ready to experience Avaya ENGAGE 2019?

  • Jim Chirico
  • January 18, 2019 | Estimated reading time: 2 minutes to read
  • It’s one of my favorite times of year—as we get ready to host 2,500 customers, partners and industry influencers at Avaya ENGAGE 2019 in Austin,…
The Avaya platform, applications, and devices are all designed to work together.

Sheila’s Business Increases “Flow” to Unlock Their Business Potential

  • Steve Brock
  • January 18, 2019 | Estimated reading time: 4 minutes to read
  • This is the first of a four-part series on how to take your business from “communications chaos” to “seamless simplicity.”  As dramatized in this video…

You Need AI in 2019, Period

  • Chris McGugan
  • January 17, 2019 | Estimated reading time: 5 minutes to read
  • Chances are that cloud is at the top of your investment plans for key technology initiatives this year. Cloud investment continues to grow, with a…

I Joined Avaya for the Why

  • Frank Ciccone
  • January 16, 2019 | Estimated reading time: 3 minutes to read
  • Several years ago, I came across a Ted Talk by Simon Sinek where he spoke about a concept he calls “The Golden Circle.” The Golden…
Unified Communications is all about radically simplifying your day.

Cloud and UC: It's Your Last Chance to Get Engaged!

  • Mike Kuch
  • January 15, 2019 | Estimated reading time: 3 minutes to read
  • To my mind, two key trends are influencing the market for communications solutions today: Cloud and Unified Communications. I base this on the conversations I…
The focus on customers is more intense than ever—and for good reason.

Are You Obsessed With Digital Customer Experience? Here’s Why You Should Be

  • Guest Contributors
  • January 14, 2019 | Estimated reading time: 2 minutes to read
  • This blog is authored by Robin Gareiss, President and Founder, of Nemertes Research. Ms. Gareiss leads Nemertes Digital Transformation research. She also is a widely…
WBL Services Supports the College Football Playoff

WBL Services Supports the College Football Playoff

  • Andy Steen
  • January 4, 2019 | Estimated reading time: 2 minutes to read
  • To many, fall means football. And to many others, Saturday means college football. Just as soon as the season begins, fans begin counting down to…