Articles from January 2019

You Need AI in 2019, Period

  • Chris McGugan
  • January 17, 2019 | Estimated reading time: 5 minutes to read
  • Chances are that cloud is at the top of your investment plans for key technology initiatives this year. Cloud investment continues to grow, with a…

I Joined Avaya for the Why

  • Frank Ciccone
  • January 16, 2019 | Estimated reading time: 3 minutes to read
  • Several years ago, I came across a Ted Talk by Simon Sinek where he spoke about a concept he calls “The Golden Circle.” The Golden…
Unified Communications is all about radically simplifying your day.

Cloud and UC: It's Your Last Chance to Get Engaged!

  • Mike Kuch
  • January 15, 2019 | Estimated reading time: 3 minutes to read
  • To my mind, two key trends are influencing the market for communications solutions today: Cloud and Unified Communications. I base this on the conversations I…
The focus on customers is more intense than ever—and for good reason.

Are You Obsessed With Digital Customer Experience? Here’s Why You Should Be

  • Guest Contributors
  • January 14, 2019 | Estimated reading time: 2 minutes to read
  • This blog is authored by Robin Gareiss, President and Founder, of Nemertes Research. Ms. Gareiss leads Nemertes Digital Transformation research. She also is a widely…
WBL Services Supports the College Football Playoff

WBL Services Supports the College Football Playoff

  • Andy Steen
  • January 4, 2019 | Estimated reading time: 2 minutes to read
  • To many, fall means football. And to many others, Saturday means college football. Just as soon as the season begins, fans begin counting down to…
Avaya Engae 2019

Peyton Manning, Avaya Loyalty2gether, and a $100,000 Contest?

  • Mike Kuch
  • January 3, 2019 | Estimated reading time: 3 minutes to read
  • Peyton Manning, Avaya Loyalty2gether, and a $100,000 Contest – What do these seemingly unrelated things have in common? They’re all going to be at Avaya…