Articles from November 2018

Chicago American Heart Association Honors Kari’s Law & Avaya Innovation

Chicago American Heart Association Honors Kari’s Law & Avaya Innovation

  • Mark J. Fletcher, ENP
  • November 20, 2018 | Estimated reading time: 5 minutes to read
  • On December 1, five years will have passed since the tragic death of Kari Hunt. I've told this story thousands of times, and it always…
Flip the Narrative: 3 Ways to Use Your Company’s Legacy to Advantage

3 Ways to Use Your Company’s Legacy to Your Advantage

  • Becky Carr
  • November 19, 2018 | Estimated reading time: 3 minutes to read
  • When I tell friends and family about Avaya, I describe it as a marketer’s dream, and I mean that. Coming into a company with a…
Personalizing Customer Self-Service at Scale with Versay’s CUE Analytics

Personalizing Customer Self-Service at Scale with Versay’s CUE Analytics

  • Jon Alperin
  • November 16, 2018 | Estimated reading time: 3 minutes to read
  • As customers, we want personalized experiences. We want to be treated as individuals and valued each time we interact with a company. Yet, while personalized…
What Difference Does 5 Years Make?: Millennial Channel Preference

What Difference Does 5 Years Make?: Millennial Channel Preference

  • Guest Contributors
  • November 15, 2018 | Estimated reading time: 3 minutes to read
  • This blog is authored by Krista Capone, Sr. Manager, Corporate Marketing at C3i Solutions. Krista has over 10 years' experience leading marketing, branding, lead generation…
CX Being Led by Humans, Not Bots—Hear More from Avaya at AI & Big Data Expo

CX Being Led by Humans, Not Bots—Hear More from Avaya at AI & Big Data Expo

  • Bruce Rosen
  • November 14, 2018 | Estimated reading time: 2 minutes to read
  • I’ve been on the road the past several weeks, listening to organizations describe the digital transformations they are trying to implement to improve their customer…
A Bold New Avaya

A Bold New Avaya

  • Becky Carr
  • November 12, 2018 | Estimated reading time: 3 minutes to read
  • As people, we are sum of the experiences we’ve had. We’re shaped by and forever changed based on the relationships we’ve had, the places we’ve…
It’s Time to Unlock the True Potential of Your UCaaS Service Business

It’s Time to Unlock the True Potential of Your UCaaS Service Business

  • Mark Vella
  • November 7, 2018 | Estimated reading time: 4 minutes to read
  • It’s difficult to imagine life before the Apple iPhone and Android smart devices.  And yet, just 11 years ago none of us had any of…
Three Ways Avaya Devices Will Transform Your UC Cloud Service

Three Ways Avaya Devices Will Transform Your UC Cloud Service

  • Greg Pelton
  • November 7, 2018 | Estimated reading time: 4 minutes to read
  • In May 2017 we entered the Open SIP market with the announcement of three new Avaya devices for UC Cloud Service providers, including support for…
Next-Gen Unified Communications & Collaboration is All About Convergence

Next-Gen Unified Communications & Collaboration is All About Convergence

  • Dino Di Palma
  • November 7, 2018 | Estimated reading time: 4 minutes to read
  • I’m a big fan of “The Office,” both U.K. and U.S. In season 7 of the U.S. series, temp-turned-boss-turned-con Ryan (portrayed by the ever-talented B.J.…
AI isn’t Artificial in the Contact Center—Here’s Why it Works

AI isn’t Artificial in the Contact Center—Here’s Why it Works

  • Paul Lang
  • November 6, 2018 | Estimated reading time: 4 minutes to read
  • I recently had the pleasure of co-hosting a webinar with leading Communications Industry Analyst Sheila McGee-Smith titled “How AI Drives Results in the Contact Center”…
Skip the Lottery—You Can Win Big with Digital Transformation

1 in 300M vs 1 in 8: You’re Much More Likely to Win at Digital Transformation

  • Chris McGugan
  • November 2, 2018 | Estimated reading time: 3 minutes to read
  • More than 300 million people played the Mega Millions last week in hopes of winning $1.6 billion, the largest jackpot in U.S. history. I understand…
Thanks for the feedback! Avaya and 2018 Gartner Peer Insights for UC

Thanks for the feedback! Avaya and 2018 Gartner Peer Insights for UC

  • Mike Kuch
  • November 1, 2018 | Estimated reading time: 3 minutes to read
  • I had an interesting hallway debate with one of my colleagues, Lisa, earlier this week: is it better to get positive feedback from customers or…