Jon AlperinOctober 03, 2018

5 Ways Virsae Keeps Your Avaya Infrastructure at Peak Performance

We recently welcomed UC service management provider Virsae as a new DevConnect Partner. Virsae is now compliant with a range of Avaya unified communications and contact center solutions.

The company’s flagship platform Virsae Service Management (VSM) has been developed in the cloud from the ground up providing the ability to collect, store, and analyze mountains of UC data to help keep Avaya platforms running at peak performance. It has also paved the way for IT managers to apply ITIL (Information Technology Infrastructure Library) disciplines to Avaya UC service management, just as they do for IT service management.

I asked Virsae to identify the five ways our customers would benefit from managing their Avaya applications by using VSM. Here’s their list:

  1. Configuration Management
    Keeping track of every piece of hardware and every software release and their interrelationships across your IT environment can be a complex task. VSM does the heavy lifting, automatically tracking and modeling servers, gateways, handsets, and software versions together with settings and platform configuration. VSM as-built Schematics also provide a real-time graphical presentation of your UC network, which is always up to date. Get the full picture at a single glance and zero in on locations of interest.
  2. Avaya Application Health
    Monitoring Avaya applications is the best indication of UC service quality experienced by users—and the best way to predict and prevent outages. SNMP (Simple Network Management Protocol) traps for alarm information don’t do the job, because often the alarms they raise are after the fact—they’re too late. VSM roots out application level events that preempt failures. For example, it will tell you if a media gateway or port network is struggling to communicate with the Avaya Aura® Communication Manager application server and will likely restart if the network stutters a little.
  3. Quality of Experience
    Call quality starts with correct configuration. When quality suffers, diving headlong into network performance may not get you far. Do you know the settings for every IP endpoint? And are IP endpoints in the correct V-Lan? VSM goes beyond the network correlating configuration, capacity, and software release data to point UC and network teams in the right direction when solving call quality issues.
  4. Customer Experience
    Analysis performed by Virsae identified that 33% (one third) of businesses baffle customers with illogical call-queue options due to misconfigured announcement resources and vectors. VSM automatically checks for broken call flows and announcements flagging potential problems via workflows, so you can react before it disrupts customer experience.
  5. Security
    Toll fraud costs companies $38 billion a year, according to the Communications Fraud Control Association, and most of the blame sits with widespread adoption of VoIP, which traditional IT network security isn’t designed to protect. Virsae brings real-time threat awareness capabilities to protect Avaya platforms from attackers. In the same way intruder detection systems activate alarms to alert homeowners, VSM flags suspicious activity, keeping you in the picture and one step ahead of the bad guys.

Virsae Service Management (VSM) tells the full story, with real-time monitoring, diagnosing, and reporting to keep Avaya UC and Contact Center platforms performing at their best. To learn more, visit the Avaya DevConnect Marketplace.

Jon Alperin

Jon Alperin leads the Avaya DevConnect program—Avaya's global developer and technology partner program—leveraging a background as an application developer, solution architect, and product manager for the telecom and high-tech industries. Since joining Avaya in 2001, he has also supported the company with roles in corporate strategy, marketing and alliance development.

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