Articles from September 2018

Why Should You Replace Your Perfectly Good Business Phone? Reason 4

Why Should You Replace Your Perfectly Good Business Phone? Reason 4

  • Steve Brock
  • September 28, 2018 | Estimated reading time: 3 minutes to read
  • According to a recent analysis by Deloitte, the workforce is becoming more diverse. That doesn’t mean there isn’t still much work to be done to…
After the Avaya Marketing Summer Interns Have Gone – Avaya Blog

After the Avaya Marketing Summer Interns Have Gone

  • Andy Steen
  • September 27, 2018 | Estimated reading time: 5 minutes to read
  • As summer comes to a close and our Avaya interns head back to school, we reflect on the experiences, projects, and contributions of the Avaya…
Avaya CPaaS: A Communications Platform for Today and Tomorrow

Avaya CPaaS: A Communications Platform for Today and Tomorrow

  • Andrew Prokop
  • September 20, 2018 | Estimated reading time: 6 minutes to read
  • I’ve looked at clouds from both sides now… —Joni Mitchell It wasn’t that long ago that ownership was everything. I bought CDs for music and…
Why Artificial Intelligence Now—and Why in Customer Care?

Why Artificial Intelligence Now—and Why in Customer Care?

  • Guest Contributors
  • September 19, 2018 | Estimated reading time: 3 minutes to read
  • Sheila McGee-Smith is a leading communications industry analyst and strategic consultant with a proven track record in new product development, competitive assessment, market research, and…
Customer Grievances Beyond the Grave: Why Experiences Matter

Customer Grievances Beyond the Grave: Why Experiences Matter

  • Chris McGugan
  • September 18, 2018 | Estimated reading time: 4 minutes to read
  • I recently chipped away at the issue of companies poorly incorporating voice of the customer (VoC) insights into the experiences they deliver (according to Gartner,…
Avaya at GITEX—Giving Businesses a Decisive Edge in the Digital Economy

Avaya at GITEX—Giving Businesses a Decisive Edge in the Digital Economy

  • Nidal Abou-Ltaif
  • September 10, 2018 | Estimated reading time: 2 minutes to read
  • October is coming, and with it―the 38th GITEX Technology Week. Imagine: in 1981, its first year, the fastest modes of communication between companies were the…
Use VoC—Voice of the Customer—Insights to Blow Your Customers’ Minds

Proactively Use VoC Insights to Blow Your Customers’ Minds

  • Chris McGugan
  • September 6, 2018 | Estimated reading time: 5 minutes to read
  • They say that by 2020, customer experience (CX) will overtake price and product as the No. 1 brand differentiator. I say it already has. Every…