Savio Tovar DiasJuly 24, 2018

New Upgrade Program Takes Avaya CS1K Customers from Legacy to Digital

No matter how well they have worked in the past, there comes a point at which all legacy systems simply can’t cut it in the hyperconnected world we live in today. Within the Middle East, in particular, organizations are being challenged to stay ahead in an economy that could generate U$16.9billion in extra revenue each year through digital transformation. When your world changes quickly, you have to change the way you work—and that includes the way your organization communicates. Today’s business communications platforms do more than provide unified communications—they offer businesses a foundation for a new era of customer engagement.

Yet there are many organizations out there that still run legacy systems that are years, if not a decade, old. There are understandable roadblocks to changing an entire company’s communications system, especially if that involves potentially disrupting hundreds of employees. For one, it can be a costly operation. Improperly planned rip-and-replace procedures, without the support needed to retrain employees in the use of new digital tools, can be disastrous as well as expensive.

Through Avaya’s Loyalty2gether program, we’re helping businesses to overcome these challenges. We’re giving special attention to customers who came with Avaya’s acquisition of Nortel more than 10 years ago. Many of the customers who came with this acquisition are running legacy telephony systems such as the Communications System 1000 (commonly referred to as CS1K), which do not allow you to have new digital services.

We are now working with our channel partners to help organizations worldwide transition from their older systems onto the latest Avaya software and hardware solutions. Through an expanded incentives program, our channel partners will be able to generate new revenue streams, maximize their current installed base, and create value-added applications on top of the latest Avaya solutions. End-users enjoy streamlined communications functions, tools that integrate with other CRM platforms, and enhanced customer experiences that align with the needs of a digital-first economy.

I recently had the pleasure to work with Bahrain’s Ministry of Foreign Affairs on such a project. With our partner Batelco and inspired by the pillars of Bahrain Vision 2030, the Ministry launched a digital transformation project with unified communications at its core, enhancing collaboration between the Ministry’s missions and citizens abroad by keeping employees connected 24 hours a day. Leveraging the benefits of the Loyalty2gether program, Avaya’s latest solutions were deployed with zero interruption to services in the first phase, with a phase two expected to be extended to all Ministry employees and embassies around the world.

New Upgrade Program Takes Avaya CS1K Customers from Legacy to Digital

Savio Tovar Dias

Savio Tovar Dias has 18+ years' experience in the Communications industry, spanning ATamp;T, Lucent Technologies, and currently Avaya. He leads Technical Operations for Avaya in Asia, Middle East, Africa, Turkey, India, China and Russia. Savio puts focus on customers' consumption of technology and driving new channel models based on XaaS, Cloud, and Managed Services.

Read Articles by Savio Tovar Dias