Articles from July 2018

Avaya Named a Leader in Gartner Unified Communications Magic Quadrant

Avaya Named a Leader in Gartner Unified Communications Magic Quadrant

  • Jim Chirico
  • July 30, 2018 | Estimated reading time: 2 minutes to read
  • I’ve been telling people about the positive feedback I get as I visit Avaya locations and customers around the world, and we just received another…
Happily Consumed by Wanderlust: How a Life of Travel Shaped My HR Career

Happily Consumed by Wanderlust: How a Life of Travel Shaped My HR Career

  • Faye Tylee
  • July 27, 2018 | Estimated reading time: 5 minutes to read
  • Growing up, I traveled a lot. This was by design. My mum thought it was important for her children to experience the world outside of…
Strengthening Our Partner Network with the Avaya Master Agent Program

Strengthening Our Partner Network with the Avaya Master Agent Program

  • Brian Snortheim
  • July 25, 2018 | Estimated reading time: 2 minutes to read
  • I’ve had my eye on Avaya for a while. It’s a company that’s a leader in its category with a strong history of innovation. I’ve…
Three Essentials for Digital Customer Experience Success

Three Essentials for Digital Customer Experience Success

  • Fadi Hani
  • July 24, 2018 | Estimated reading time: 5 minutes to read
  • A new generation of connected smart services are redefining the way organizations in the Middle East are approaching customer experience management. There is a clear…
New Upgrade Program Takes Avaya CS1K Customers from Legacy to Digital

New Upgrade Program Takes Avaya CS1K Customers from Legacy to Digital

  • Savio Tovar Dias
  • July 24, 2018 | Estimated reading time: 2 minutes to read
  • No matter how well they have worked in the past, there comes a point at which all legacy systems simply can’t cut it in the…
Blog: Improve Adoption of Communication Tools & Watch Your DX Succeed

Improve Adoption of Communication Tools and Watch Your DX Succeed

  • Karen Hardy
  • July 24, 2018 | Estimated reading time: 3 minutes to read
  • Global spending on digital transformation technologies is expected to reach $1.3 trillion this year and double by 2021, according to IDC. At the same time,…
4 Steps to Organizational Agility—It’s Nothing More Than Culture & People

4 Steps to Organizational Agility—It’s Nothing More Than Culture & People

  • Chris McGugan
  • July 23, 2018 | Estimated reading time: 4 minutes to read
  • In a 2018 Digital Transformation Readiness Survey conducted by Appian, 72% of executives admitted they don’t believe they’ll be able to scale their efforts to…
Why Should You Replace Your Perfectly Good Business Phone? Reason 2

Why Should You Replace Your Perfectly Good Business Phone? Reason 2

  • Steve Brock
  • July 23, 2018 | Estimated reading time: 3 minutes to read
  • The business phone is still the primary portal for the employee communications experience—and this experience has a large impact on business performance. Consider that: A…
#GetToKnowYourCustomersDay—Personalize for a Better Customer Experience

#GetToKnowYourCustomersDay—Personalize for a Better Customer Experience

  • Jean Turgeon
  • July 17, 2018 | Estimated reading time: 3 minutes to read
  • While #GetToKnowYourCustomersDay has become a Twitter phenomenon, customer appreciation is an everyday thing here at Avaya. We are highly focused not only on our customers,…
2018 SEAT: Where All-Star Innovation & Next-Gen Communications Meet Up

2018 SEAT: Where All-Star Innovation & Next-Gen Communications Meet Up

  • Andy Steen
  • July 13, 2018 | Estimated reading time: 6 minutes to read
  • Being an All-Star is everything. Often, becoming an All-Star is about scoring—but it can also be about generally good offense, leadership, or a solid defense.…

It’s Time to Get in the Game with Avaya Aura

  • Mike Kuch
  • July 13, 2018 | Estimated reading time: 2 minutes to read
  • The latest release of Avaya Aura has just hit the streets and like a beautifully played World Cup goal, it’s getting roars of approval. At…
Why Should You Replace Your Perfectly Good Business Phone? Reason 1

Why Should You Replace Your Perfectly Good Business Phone? Reason 1

  • Steve Brock
  • July 10, 2018 | Estimated reading time: 2 minutes to read
  • For a limited time, Avaya is offering a significant discount to businesses that trade in their existing phones and purchase Avaya’s latest desktop devices. Our…

The Tipping Point of Culture and People in DevOps

  • Chris McGugan
  • July 2, 2018 | Estimated reading time: 4 minutes to read
  • Global spending on digital transformation technologies is expected to reach $1.3 trillion this year and double by 2021. Good news, right? Well, sort of. Industry…