Fadi HaniJune 04, 2018

Connect Employees Customers How You Want, When You Want

Sometimes it pays to look around you, to take stock of what has changed and what is changing. Today, businesses the world over are transforming, using the power of proven technologies to move forward into a new digital age. Welcome to the Fourth Industrial Revolution, where the line between physical and virtual has been forever blurred.

Industrial revolutions are notorious for their winners and losers, those who ride the wave of change and those who miss the boat. For those who see challenge as opportunity, this can be the start of a new era of growth. All aspects of business operations are ripe for optimisation—and with the right technology mix, innovators can turbocharge everything from the back office to the customer experience.

A Team That Gels

An agile business means an agile team, with state-of-the-art communication and collaboration facilities. Combine these functions properly and it doesn’t matter where your team is or on what devices they are working. Your operations will be fluid.

Avaya has updated our world-renowned IP Office™ with this fluidity in mind. Through a UC solution that can live on your premises or in the cloud, you gain supreme control over how your teams operate. Voice and video, meetings and collaboration, even content sharing will never be the same again. At last, you do not need to consider the scale of your business. You can compete with the biggest market players, bringing your customers and employees closer than ever.

Operate Beyond Your Scale

The latest release of IP Office also adds support for Avaya Equinox™, our signature enterprise-level mobile UC experience that includes flexible cloud deployment options specifically designed for the small or midsize business. Unique in the marketplace, Equinox also offers Avaya Chronicall, a powerful call-reporting and measurement tool for enhanced customer engagement.

Studies have shown that organisations that engage customers and empower employees with effective and unified communication capabilities can see boosts in performance-related business outcomes of up to 240%, compared with competitors that have not done so.

Grow Your Own Way

At Avaya, we believe these results explain why more than 26 million people rely on IP Office. We offer the flexibility you need to grow your business at a pace with which you are comfortable—from as few as five users to as many as 3,000; from a single location to 150—all within a single plug-and-play platform. Manage everything from a single online dashboard, and customise IP Office to your unique business model, through your own personalised applications.

And at a time when hundreds of thousands of business leaders around the world are trying to figure out how to do more with less, consider the cloud computing model. Moving IP Office to the cloud couldn’t be easier, and there is no need to change phones or contact numbers. And a predictable monthly payment allows you unrivalled governance over total cost of ownership (TCO) while giving you truly elastic control of your UC deployment. Grow when you want, how you want.

Connect Employees <amp></amp> Customers How You Want, When You Want - Avaya

Fadi Hani

Fadi Hani is the Vice President for the Middle East, Africa and Turkey. Since joining Avaya in 2007, Hani has held senior sales and management roles in the company, including Managing Director for the Kingdom of Saudi Arabia, Kuwait, Bahrain and Pakistan, where he achieved double-digit business growth year-on-year, and was recognized as Avaya EMEA Managing Director of the Year in 2015.

Read Articles by Fadi Hani