Articles from June 2018

Get Engaged with Avaya—Be a Speaker & Thought Leader at Avaya ENGAGE 2019

Get Engaged with Avaya—Be a Speaker & Thought Leader at Avaya ENGAGE 2019

  • Andy Steen
  • June 29, 2018 | Estimated reading time: 3 minutes to read
  • Avaya ENGAGE is the single largest gathering of Avaya users annually. The road to each conference includes many hours of planning starting far in advance.…
Best Omnichannel Solution for Your Government Agency | Avaya Blog

The Best Omnichannel Solution for Your Government Agency

  • Jerry Dotson
  • June 26, 2018 | Estimated reading time: 3 minutes to read
  • Budgetary constraints have caused too many government agencies to rely on legacy IT systems that are more than a decade old. Ten years ago, there…
Marketers to Experience Makers—Marketing Grows Up in the Digital World

Marketers to Experience Makers—Marketing Grows Up in the Digital World

  • Becky Carr
  • June 26, 2018 | Estimated reading time: 5 minutes to read
  • Before the Internet, conventional marketing wisdom suggested that the company that spent the most marketing dollars won the hearts and minds of consumers. For the…
In Analytics, Contact Centre Data May be Left Out—Martech Can Help - Avaya

In Analytics, Contact Centre Data May be Left Out—Martech Can Help

  • Anthony Brown
  • June 21, 2018 | Estimated reading time: 2 minutes to read
  • Responsibility for Customer Experience (CX) is spreading throughout organisations. Managing and understanding customers is no longer confined to frontline sales and contact centre staff. It…
Stop Thinking of Problems! Instead Think Experiences & Outcomes

Stop Thinking of Problems! Instead Think Experiences & Outcomes

  • Savio Tovar Dias
  • June 20, 2018 | Estimated reading time: 3 minutes to read
  • Albert Einstein said, “We cannot solve our problems with the same thinking we used when we created them.” Today, with the pace of change, true…
Employee Engagement—Cornerstone of a Successful Digital Transformation

Employee Experience—Cornerstone of a Successful Digital Transformation

  • Becky Carr
  • June 19, 2018 | Estimated reading time: 5 minutes to read
  • “Employee experience” is a catch-phrase in business that we don’t hear or talk about enough. Ask any business executive, though, and they’ll tell you the…
Three Ways to Get More From a Workforce Optimization Platform - Avaya

Three Ways to Get More Value from Your Workforce Optimization Platform

  • Mike Butts
  • June 18, 2018 | Estimated reading time: 4 minutes to read
  • It used to be that a brand consisted of a logo and a visual or verbal impression. Today, there are many factors making up—and impacting—your…
Avaya White Paper | 2018 State of Digital Transformation | IDC Research

The 2018 State of Digital Transformation: Insight into Getting It Right

  • Karen Hardy
  • June 15, 2018 | Estimated reading time: 3 minutes to read
  • At this point, business leaders clearly understand the need for digital transformation; they’ve defined top drivers for their initiatives, as well as desired outcomes. Yet…
From Kick-Off to Final Whistle, Trust the #GameChanger for All Your UC Goals

From Kick-Off to Final Whistle, Trust the #GameChanger for All Your UC Goals

  • Savio Tovar Dias
  • June 12, 2018 | Estimated reading time: 4 minutes to read
  • Football fans from across the globe will arrive in Russia this month to witness one of the world’s largest sporting events. As they get swept…
Your Digital Transformation Journey: Good to Great in a Digital Economy

Your Digital Transformation Journey: Good to Great in a Digital Economy

  • Becky Carr
  • June 12, 2018 | Estimated reading time: 4 minutes to read
  • The term “digital transformation” is arguably the hottest term in business today. But what does it really mean? Done right, says George Westerman, principal research…
Unified Communications in the Cloud—Finally, a Cost Model You Can Use

Unified Communications in the Cloud—Finally, a Cost Model You Can Use

  • Khalid Khan
  • June 6, 2018 | Estimated reading time: 3 minutes to read
  • It has been almost a decade since the collapse of Lehman Brothers and the fire sale of Merrill Lynch plunged the world into the worst…
New: Capture & Measure Call Data with Chronicall for Avaya IP Office - Blog

New: Capture & Measure Call Data with Avaya Call Reporting

  • Craig Iwata
  • June 6, 2018 | Estimated reading time: 2 minutes to read
  • In any industry, finding call reporting solutions for small and midsize (and growing) businesses can be tough. A common challenge for businesses is the complete…
CC + UC + Emerging Tech = Mind-blowing Digital Transformation

CC + UC + Emerging Tech = Mind-blowing Digital Transformation

  • Jean Turgeon
  • June 5, 2018 | Estimated reading time: 4 minutes to read
  • Buzzwords like AI, blockchain, IoT and machine learning are at the center of strategic discussions as businesses race to digitally evolve. The needle is moving…
How Avaya Customers Can Make Sense of GDPR and BCR in Europe - Blog

How Avaya Customers Can Make Sense of GDPR and BCR in Europe

  • Ronald Rubens
  • June 5, 2018 | Estimated reading time: 3 minutes to read
  • By now most people in the European Union will have received a privacy policy update for every service, app or subscription they’ve ever signed up…
Death, Taxes … Email? Avoid the Latter with IP Office Team Collaboration

Death, Taxes … Email? Avoid the Latter with IP Office Team Collaboration

  • Mike Kuch
  • June 4, 2018 | Estimated reading time: 3 minutes to read
  • How many emails did you get today? It’s a trick question. The answer is always “too many.” The steady stream of messages to your inbox,…
Connect Employees & Customers How You Want, When You Want - Avaya

Connect Employees & Customers How You Want, When You Want

  • Fadi Hani
  • June 4, 2018 | Estimated reading time: 2 minutes to read
  • Sometimes it pays to look around you, to take stock of what has changed and what is changing. Today, businesses the world over are transforming,…