GDPR Compliance—Are You Ready? Avaya Can Help – Avaya Blog

GDPR Compliance—Are You Ready? Avaya Can Help

GDPR (General Data Protection Regulation) goes into effect today—May 25, 2018. This law provides citizens living within the EU and European Economic Area (EEA) with a number of new legal rights relating to the gathering, use, and deletion of their personal data by businesses. These rights include:

  • Knowing what personal data is being collected
  • Accessing the data that a company holds on you
  • Moving your personal data from one provider to another
  • That data is only processed based on certain limited legal basis, one of which is consent
  • That your data will be “forgotten” in certain circumstances

Most companies of significant size and scope are doing business in some way with the EU and customers that reside within it, and so compliance with GDPR is an issue many organizations are concerned about. Fortunately, Avaya has laid out guidance to help its customers achieve compliance when new EU privacy regulations become law.

GDPR clearly defines the use of a person’s personal data as relating to an identified or identifiable natural person. The new law controls any information that can be used to identify somebody via direct or linked reference, including email addresses, phone numbers, payroll data, usage statistics, purchasing history, social security numbers, etc.

Avaya solutions are engineered to help our customers protect an individual’s data with enhanced security and many features that can be leveraged by an organization to comply with GDPR. These include scripts and prompting menus that could be used across multiple digital channels, including web chat, to help gain informed consent from an individual prior to collecting their data.

Avaya’s products document what data they collect and the mechanisms to be used to handle it. Avaya products include mechanisms that assist in restricting access to data as well as tools and processes that enable customers to access and manipulate collected data. These tools and processes are accessed through the product and via services available from Avaya Professional Services.

GDPR gives control to citizens and residents over their personal data. Avaya customers can leverage a range of Avaya technology features to help achieve compliance with GDPR. Avaya has released a series of GDPR help documents on its website—get the list by searching “GDPR on the Avaya Support page.