Articles from May 2018

Artificial Intelligence in Contact Centers—How to Know Your Customers

Artificial Intelligence in Contact Centers—How to Know Your Customers

  • Ahmed Helmy
  • May 31, 2018 | Estimated reading time: 3 minutes to read
  • A customer could once walk into a local shop and be personally greeted by the sales assistant who very often had a one-to-one, direct—and therefore…
Don’t Gamble Customer Experience—See Avaya at Customer Contact Week

Don’t Gamble with CX Strategy—See Avaya at Customer Contact Week 2018

  • Bernard Gutnick
  • May 29, 2018 | Estimated reading time: 4 minutes to read
  • Customer Contact Week 2018 takes place in Las Vegas June 18-22. A trip to Vegas could include betting at the roulette wheel or splitting aces…
GDPR Compliance—Are You Ready? Avaya Can Help – Avaya Blog

GDPR Compliance—Are You Ready? Avaya Can Help

  • Dragan Grebovich
  • May 25, 2018 | Estimated reading time: 2 minutes to read
  • GDPR (General Data Protection Regulation) goes into effect today—May 25, 2018. This law provides citizens living within the EU and European Economic Area (EEA) with…
Digital Tech in Sports: Better Fan Experiences Beat Competition - Avaya

Digital Technology in Sports: Better Fan Experiences Beat the Competition

  • Andy Steen
  • May 25, 2018 | Estimated reading time: 5 minutes to read
  • When it comes to the world of sports, GOAT—Greatest of All Time—is no longer just for the players. It’s now up to the sponsors, the…
Avaya is a Leader in Gartner Contact Center Infrastructure Magic Quadrant

Avaya is a Leader in the Gartner Contact Center Infrastructure Magic Quadrant

  • Jim Chirico
  • May 22, 2018 | Estimated reading time: 2 minutes to read
  • Avaya is building on the strengths in our core technologies to ensure we continue to lead the industry in enabling customers to successfully achieve their…
Keep Company Culture Current to Avoid Becoming an Irrelevant Brand

Keep Company Culture Current to Avoid Becoming an Irrelevant Brand

  • Jean Turgeon
  • May 21, 2018 | Estimated reading time: 2 minutes to read
  • The last decade has been nothing short of a bloody brand massacre as businesses scramble to modernize. The most recent round-up to downsize or go…
Four Ways Digital Tech & AI Can Transform Everyday Experiences - Avaya

Human-centric Digital Transformation: Collaborating for the Common Good

  • Jean Turgeon
  • May 16, 2018 | Estimated reading time: 6 minutes to read
  • At this point, every organization is pursuing or at least preparing for digital transformation. The real question is what business leaders consider to be “payoff.”…
AI is Poised to Bring Improvements in Public Safety & Emergency Rescues

AI is Poised to Bring Improvements in Public Safety & Emergency Rescues

  • Mark J. Fletcher, ENP
  • May 15, 2018 | Estimated reading time: 4 minutes to read
  • It’s no secret that, according to VcloudNews, humans and machines generate 2.5 quintillion bytes of information each day on the Internet. How big is this?…
Congratulations to the Avaya 2018 Women of the Channel

Congratulations to the Avaya 2018 Women of the Channel

  • John Colvin
  • May 15, 2018 | Estimated reading time: 2 minutes to read
  • Avaya’s core strength lies in our people, and now we have yet another proof point, with well-deserved industry recognition announced for three channel team members…
New York Mets Build a Smart Connected Team Office of the Future

New York Mets Build a Smart Connected Team Office of the Future

  • Andy Steen
  • May 14, 2018 | Estimated reading time: 4 minutes to read
  • When it comes to starting the season strong, the New York Mets are in a league of their own. It’s innovative clubs like the Mets,…
Avaya 2Q FY2018 Financial Results Reflect Our Momentum - Blog

Avaya 2Q FY2018 Financial Results Reflect Our Momentum

  • Jim Chirico
  • May 10, 2018 | Estimated reading time: 1 minute to read
  • Today we reported financial results for Avaya’s second quarter of FY18, and we are excited about the results we delivered in our first full quarter…
Seven Ways Avaya Vantage Can Transform the Hotel Guest Experience

Seven Ways Avaya Vantage Can Transform the Hotel Guest Experience

  • Vandana Brar
  • May 10, 2018 | Estimated reading time: 4 minutes to read
  • Perhaps no other industry has as much potential for transformation as hospitality, nor as much on the line if Customer Experience (CX) improvements aren’t made.…
Avaya and Verint Adds Up to a Great Partnership and a Great CX - Blog

Avaya and Verint Adds Up to a Great Partnership and a Great CX

  • Bernard Gutnick
  • May 10, 2018 | Estimated reading time: 2 minutes to read
  • It’s always fun when my kids ask me for help with their math homework. Lately I want to tell them that 1+1=1. No, it’s not…
Celebrating Avaya Working Moms This Mother’s Day – Avaya Blog

Celebrating Avaya Working Moms This Mother’s Day

  • Becky Carr
  • May 9, 2018 | Estimated reading time: 3 minutes to read
  • Mother’s Day is this Sunday and many countries around the world will take part in a formal celebration of their moms, or mom figures. We’re…