Articles from April 2018

Where to Invest to Enable Smart, Competitive Team Collaboration

Where to Invest to Enable Smart, Competitive Team Collaboration

  • Karen Hardy
  • April 25, 2018 | Estimated reading time: 4 minutes to read
  • Enterprises have reached a tipping point in terms of team collaboration. They recognize its competitive value. They’re investing and doing it quickly. They’re moving forward…
When Done Right, AI Can Turn the Contact Center into a Revenue Generator

When Done Right, AI Can Turn the Contact Center into a Revenue Generator

  • Laurent Philonenko
  • April 24, 2018 | Estimated reading time: 5 minutes to read
  • What if we can make contact center agents better, faster, smarter to more successfully create loyal, forever customers? This has been the goal of contact…
Avaya Corporate Responsibility Progress as we Celebrate Earth Day 2018

Avaya Corporate Responsibility Progress As We Celebrate Earth Day 2018

  • Sara Broadbent
  • April 19, 2018 | Estimated reading time: 2 minutes to read
  • This Sunday is Earth Day, a day in which the global community comes together in the common pursuit to preserve and protect our natural world.…
Avaya & WBL Services: Communications Technology for the Big Draft Event

Avaya & WBL Services: Communications Technology for the Big Draft Event

  • Andy Steen
  • April 18, 2018 | Estimated reading time: 4 minutes to read
  • Are they quicker than fast? Do they have good hands? How’s their lateral agility? Are they fluid? At the annual player selection meeting, these are…
The “New” Employee Experience Isn’t All That New – Avaya Blog

The “New” Employee Experience Isn’t All That New

  • Karen Hardy
  • April 17, 2018 | Estimated reading time: 4 minutes to read
  • There’s no denying the rise of new employee expectations, but does this require an entirely new approach to employee experience? I don’t think so. The…
Building a Diverse and Inclusive Workplace—Avaya’s Priority Commitment

Building a Diverse and Inclusive Workplace—Avaya’s Priority Commitment

  • Jim Chirico
  • April 13, 2018 | Estimated reading time: 3 minutes to read
  • Diversity and inclusion advocate Vernā Myers uses a terrific illustration about the difference between diversity and inclusion, and why you can’t have the former without…
Meet Avaya’s Edison Award Gold Winner Blockchain Use Case - Blog

Meet Avaya’s Edison Award Gold Winner Blockchain Use Case

  • Nidal Abou-Ltaif
  • April 12, 2018 | Estimated reading time: 3 minutes to read
  • In less than two weeks, we are hosting Experience Avaya Asia-Pacific in Singapore, a city that ranks alongside the likes of Dubai and New York…
It’s Time to Aggressively Pursue Digital Transformation in Financial Services

It’s Time to Aggressively Pursue Digital Transformation in Financial Services

  • Tan Meng Teck
  • April 10, 2018 | Estimated reading time: 5 minutes to read
  • It might seem impossible to create a digital banking strategy that meets every customer preference. We can assure you—it’s not out of the question. When…
Transform Employee Experience by Empowering Workers as Collaborators

Transform Employee Experience by Empowering Workers to Connect & Innovate

  • Karen Hardy
  • April 9, 2018 | Estimated reading time: 3 minutes to read
  • A quick Google search depicts employee experience as a predominant corporate priority, yet research shows not enough companies are seriously pursuing it. A 2017 Deloitte…
Eight Things Contact Center Agents Want in 2018

Eight Things Contact Center Agents Want in 2018

  • Karen Hardy
  • April 5, 2018 | Estimated reading time: 5 minutes to read
  • If your organization is part of the majority that has either introduced a digital transformation plan within the last two years, or is planning to…
Creating a Digital Banking Strategy that Meets Every Customer Preference

Creating a Digital Banking Strategy that Meets Every Customer Preference

  • Tan Meng Teck
  • April 3, 2018 | Estimated reading time: 4 minutes to read
  • When it comes to a digital banking strategy, financial services businesses have reached a precipice. Here’s where they should go. You know what’s scary? Financial…
Avaya Edge Partner Program Receives Prestigious CRN 2018 5-Star Rating

Avaya Edge Partner Program Receives Prestigious CRN 2018 5-Star Rating

  • Elizabeth G. Burton
  • April 2, 2018 | Estimated reading time: 3 minutes to read
  • For the ninth year in a row, Avaya has received a 5-Star Rating in CRN’s 2018 Partner Program Guide. This annual directory is the definitive…