Watch out Enterprise Connect … We’re Baaaaaack!
I must admit, it felt strange when Avaya decided to skip Enterprise Connect last year. To me, Enterprise Connect is like the annual Academy Awards. You need to be seen on the red carpet, and when Hollywood stars that return year after year suddenly don’t appear, people wonder what is going on. We had reason and now that’s all behind us. So we are back at Enterprise Connect with a new facelift and the new Avaya will be more bold, fully present and armed with exciting news and innovations!
2018 kicked off with a bang for us, and the last eight weeks have been a whirlwind of exciting activities and news:
- January 17 – We rang the opening bell at the New York Stock Exchange, signifying to the world that we are stronger than ever and a publicly traded company (NSYE: AVYA)
- January 28-31 – We hosted Avaya Engage, our annual user conference, with more than 3,000 customers, partners, analysts and press in New Orleans
- January 29 – We announced the acquisition of Spoken Communications, a leading innovator in Contact Center as a Service (CCaaS) solutions and provider of real-time customer experience management applications built on conversational artificial intelligence
- January 30 – We announced innovations of UC and our endpoints portfolio. As well as new AI capabilities with the evolution of Avaya Ava™
Avaya has completed a six-year technology refresh cycle to evolve our architecture and suite of applications to be modern, open, and API-driven for today’s needs. This allows us and our customers and partners to quickly respond to the need for speed of innovation, mobility, simplification, and cloud for UC and Contact Center solutions.
The new Avaya has made the pursuit of digitization relevant. With automation and self-service technologies now playing a critical role to benefit both employee and customer experiences, we are in the perfect position to help accelerate digital transformations, reduce costs, increase efficiencies, and enhance experiences for the new connected world.
Our go-forward offers make the speed of integration and innovation unique. Our assets—including CPaaS, Snap-ins, connectors and other intellectual property—bring out-of-the-box transformations to life. At the same time, we are providing customers with a simple path to evolve to the future and build on what they have in on-premises, hybrid, and cloud deployment models.
So what can you expect from Avaya, a diamond sponsor, at Enterprise Connect on March 12-15 in Orlando, Florida?
Not to disappoint, we are returning with our exclusive Avaya Innovation Lounge in the Orange Blossom Ballroom for our partners, customers, analysts and press to speak openly to experts and executives. By invitation only, attendees can test drive our latest innovations and upcoming offers including powerful uses for AI and predictive “next best action” decisions and analytics, as well as creative ways to bring forward IoT applications and devices.
We will be at the Expo on Booth 1918. There we will provide an array of exciting use case and vertical-specific demonstrations and real-world customer examples to show how technologies such as mobile experience, block chain, AI, and machine learning are changing the world of communications and the contact center. We will be showcasing our modern applications including the Avaya Equinox™ Experience, a mobile-first client and collaboration solution, and the Avaya Oceana™ Solution, a next-gen omnichannel solution for customer experience and our new lines of modern Endpoints and Devices.
On Wednesday March 14, at 9:40 am in the Osceola C, Laurent Philonenko, Avaya’s Senior Vice President and General Manager of Solutions & Technology, will deliver an industry vision address. He will discuss how Avaya is embracing industry disruption and is best positioned to respond to Unified Communications & Collaboration and Contact Center challenges in this era of mobility, automation, machine learning and cloud. We will also be participating in other panels and breakout sessions during Enterprise Connect.
It’s an exciting time at Avaya and us winning the best performance award in the industry is well underway.