Jim ChiricoMarch 12, 2018

Avaya has Spoken: “Think Avaya. Think Cloud.”

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If you haven’t heard by now, Spoken Communications is spoken for. The Contact Center as a Service (CCaS) provider and pioneer in artificial intelligence for communications has officially joined the Avaya family. This is big news for Avaya, our customers and the market, and a key reason why when you Think Avaya, Think Cloud.

In an industry that’s undergoing a massive digital transformation, Avaya is now uniquely poised to help customers take advantage of opportunities to put new capabilities to work for them and their customers. This acquisition is at the heart of our efforts. Spoken brings talent and technology that accelerates our ability to help you meet your goals and objectives, no matter where you are in your cloud journey. With our secure, reliable and highly scalable open cloud platform for organizations of all sizes, you can confidently move to the benefits of cloud on your terms and your timetable, building upon the robust functionality of your existing solutions.

This move aligns with Avaya’s bold, forward-thinking vision for shaping intelligent connections. We’re taking a cloud-first approach to help you create seamless experiences that connect everyone to everything. And we’ll keep moving at cloud-speed to meet your needs today, tomorrow and beyond.

Our Spoken acquisition also provides another proof point of Avaya’s financial, operational and internal strength. We now have new flexibility to invest in customer-focused innovation. We continue to improve our industry-leading business model, which further facilitates our ability to invest. We have also brought on a new management team with a disruptive mindset, focused on growth. They will guide our teams—the people who are the heart of Avaya—to work across all boundaries to deliver for our customers. And the Spoken team is a perfect fit for it all.

It is a whole new cloud world, and it’s an exciting time to be at Avaya. Together with Spoken, we are stronger than ever, and we’ll move fast to deliver game-changing innovation for customers. Avaya has Spoken, and this is why when you Think Avaya, Think Cloud.

Avaya has Spoken: �Think Avaya. Think Cloud.??

Jim Chirico

Jim Chirico is President and Chief Executive Officer of Avaya, Inc., a global leader in digital communications software, services and devices for businesses of all sizes.

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