Articles from March 2018

Maximize Your CS1000 Migration with Avaya’s Loyalty2gether Promo – Blog

Fast Out of the Gate: Start a CS1000 Migration with Avaya Loyalty2gether

  • Mike Kuch
  • March 29, 2018 | Estimated reading time: 4 minutes to read
  • I love to watch horses explode out of the gate at the track. The raw power and drive of a thoroughbred unleashed on 10 furlongs…
Writing Text Bots with Amazon Lex

Writing Text Bots with Amazon Lex

  • Andrew Prokop
  • March 28, 2018 | Estimated reading time: 5 minutes to read
  • In my last blog article, I wrote of the framework I developed to create SMS text bots. This framework uses the Avaya Breeze® Platform to…
What next? Privacy or Profit?

What next? Privacy or Profit?

  • Nidal Abou-Ltaif
  • March 27, 2018 | Estimated reading time: 3 minutes to read
  • Have we turned a corner in terms of our attitude towards personal data and privacy, or will it be back to business as usual once…
Business Communicators Demand a New Generation of UC Smart Devices

Business Communicators Demand a New Generation of UC Smart Devices

  • Steve Brock
  • March 21, 2018 | Estimated reading time: 3 minutes to read
  • Avaya’s 2018 State of the Desktop research reveals there is a new generation of business communicators who bring a new set of needs and wants…
Using Blockchain Technology to Measure CX—See Your Happiness Scores

Using Blockchain Technology to Measure CX—See Your Happiness Scores

  • Ahmed Helmy
  • March 20, 2018 | Estimated reading time: 2 minutes to read
  • Today, many of us are celebrating the International Day of Happiness, which is focused on making happiness a greater priority for all of us. We…
Avaya’s Cloud Tech for the Collegiate Championship Basketball Tournament

Avaya Cloud for the Collegiate Championship Basketball Tournament

  • Andy Steen
  • March 16, 2018 | Estimated reading time: 4 minutes to read
  • When you think of a great starting five in basketball, you think of fast, agile, smart players. Those same characteristics are needed to deliver fan,…
Connected Health: The Digital Transformation of Care Innovation

Connected Health: The Digital Transformation of Care Innovation

  • Alison Nicole Haughton
  • March 16, 2018 | Estimated reading time: 3 minutes to read
  • All around the world, across the spectrum of disease, IT is changing our approach to chronic conditions and how we approach connected health. Text messages…
Feds Want 21st Century Collaboration Tools Despite Legacy System Limits

Feds Want 21st Century Collaboration Tools Despite Legacy System Limits

  • Jerry Dotson
  • March 15, 2018 | Estimated reading time: 3 minutes to read
  • Newly released survey results may mean big changes are on the horizon for government agencies. The survey, conducted by the Government Business Council and underwritten…

TaCode Tuesday: How to Create a Smart Doorbell with IoT and Zang

  • Jeff Hodson
  • March 13, 2018 | Estimated reading time: 7 minutes to read
  • I’ve been working on a project recently that entails using internet of things (IoT) devices interacting with communications development platform Zang Cloud. Recently I purchased…
Increase Team Collaboration with Customizable Smart Device – Avaya Blog

Avaya Equinox, Now with Team Collaboration, Just Got More “Go-To”

  • Mike Kuch
  • March 13, 2018 | Estimated reading time: 4 minutes to read
  •   I recently read that the Apple App Store now contains about 2.2 million apps. It’s an amazing number and a testament to the creativity…
Building SMS Text Bots is a Breeze

Building SMS Text Bots is a Breeze

  • Andrew Prokop
  • March 12, 2018 | Estimated reading time: 5 minutes to read
  • As a nerdy guy, I love movies about other nerdy guys. Give me movies like “A Beautiful Mind,” “The Theory of Everything,” or “Einstein and…
Increase Team Collaboration with Customizable Smart Device – Avaya Blog

Increase Team Collaboration with Avaya Customizable Smart Desktop Device

  • Vandana Brar
  • March 12, 2018 | Estimated reading time: 4 minutes to read
  • About 80% of companies still use siloed, manual tools that make seamless team collaboration near impossible. Consider IT: 60% of teams admit they need more…
Avaya has Spoken: “Think Avaya. Think Cloud.”

Avaya has Spoken: “Think Avaya. Think Cloud.”

  • Jim Chirico
  • March 12, 2018 | Estimated reading time: 2 minutes to read
  • If you haven’t heard by now, Spoken Communications is spoken for. The Contact Center as a Service (CCaS) provider and pioneer in artificial intelligence for…
Innovation that Accounts for Increased Mobility

Innovation that Accounts for Increased Mobility

  • David Chavez
  • March 12, 2018 | Estimated reading time: 5 minutes to read
  • Today Avaya announced Avaya Mobile Experience, an innovative offer initially targeted at enterprise contact centers to help them expand the range of digital interactions for…
Proactive Patient Engagement for Driving Value-based Care

Proactive Patient Engagement for Driving Value-based Care

  • Tara Mahoney
  • March 8, 2018 | Estimated reading time: 3 minutes to read
  • As healthcare plans increase in complexity in addition to a growing number of chronic health conditions (healthcare organizations are expected to spend close to $6…
Can Digital Technologies Be Used to Transform Healthcare Quality? YES!

Can Digital Technologies Be Used to Transform Healthcare Quality? YES!

  • Kannan Sreedhar
  • March 7, 2018 | Estimated reading time: 3 minutes to read
  • Healthcare providers are digitally transforming to drive value-based care (75% of providers currently participate in at least one value-based payment model, and over 60% soon…