Articles from February 2018

The Best Conferencing Just Got Better: Meet Avaya Equinox Conferencing 9.1

The Best Conferencing Just Got Better: Meet Avaya Equinox Conferencing 9.1

  • Rob Carmichael
  • February 27, 2018 | Estimated reading time: 2 minutes to read
  • It seems such a short time ago when Avaya launched Equinox Conferencing 9.0, which was the first stage in our evolution of conferencing. We introduced…
Different Preferences, Same Expectations: Can Your CX Platform Handle it All?

Different Preferences, Same Expectations: Can Your CX Platform Handle it All?

  • Jean Turgeon
  • February 26, 2018 | Estimated reading time: 5 minutes to read
  • When was the last time you as a customer used live chat to interact with a brand? How about a self-service option like IVR? Have…
Kari’s Law: An Emotional Journey Leads to a Bittersweet Ending

Kari’s Law: An Emotional Journey Leads to a Bittersweet Ending

  • Mark J. Fletcher, ENP
  • February 21, 2018 | Estimated reading time: 4 minutes to read
  • Our long journey leading up to the presidential signing of Kari’s Law began well before the precious life of Kari Hunt tragically ended on Dec.…
New Release Workflow

New Release: Workflow Templates, Arrow Connect IoT Tasks, and more

  • Jeff Hodson
  • February 20, 2018 | Estimated reading time: 3 minutes to read
  • In his piece, “The Paradox of our Time,” famed comedian and social commentator George Carlin pointed out some of the most irreconcilable challenges facing our…
Building Text Notification Apps with Zang – Avaya Connected Blog

Building Text Notification Apps with Zang

  • Andrew Prokop
  • February 19, 2018 | Estimated reading time: 5 minutes to read
  • Here is something you need to know about me. I hate voicemail. I don’t like leaving them and more importantly, I don’t like listening to…
Transforming Online Meetings for Team Collaboration – Avaya Blog

Transforming Online Meetings for Team Collaboration

  • Mike Kuch
  • February 14, 2018 | Estimated reading time: 2 minutes to read
  • I find it interesting how companies choose to measure team collaboration. Most use surveys, some productivity data, and others standard review processes. Yet team collaboration…
Using AI in Contact Centers to Create Better Customer Engagement

Using AI in Contact Centers to Create Better Customer Engagement

  • Laura Bassett
  • February 13, 2018 | Estimated reading time: 5 minutes to read
  • I’ve been through quite a few technology trends in my career, and to say Artificial Intelligence (AI) is one of the hottest may be an…
Zang Breeze and IoT

Zang, Breeze and the IoT: Some Things Are Just Better Together

  • Alex Misevski
  • February 12, 2018 | Estimated reading time: 2 minutes to read
  • Peanut butter and jelly. Wine and cheese. Simon and Garfunkel. Let’s face it—some things are just better together. And with that spirit in mind, today…
The Easy Button for IoT – Avaya Connected Blog

The Easy Button for IoT

  • Andrew Prokop
  • February 9, 2018 | Estimated reading time: 5 minutes to read
  • I am sure that I don’t have to tell you how the Internet of Things (IoT) is revolutionizing our world. Stop by any electronics retailer…
News & Solutions at ENGAGE 2018 Show Avaya is Back - Blog

News & Solutions at ENGAGE 2018 Show Avaya is Back in the Fight!

  • Karen Hardy
  • February 7, 2018 | Estimated reading time: 4 minutes to read
  • Now back from last week’s Avaya ENGAGE 2018, our annual customer and partner event, we’re finding the energy of the conference continues to drive the…
Avaya 2018 Customer Innovation Awards Spotlight Digital Transformation

Avaya 2018 Customer Innovation Awards Spotlight Digital Transformations

  • Tony Kleckner
  • February 6, 2018 | Estimated reading time: 3 minutes to read
  • Avaya Customer Innovation Awards are presented annually on stage to a handful of our leading customers at the Avaya ENGAGE event. The 2018 award winners…
IT Enablement Drives Change in Patient Access & Services – Avaya Blog

IT Enablement—Not Disruption—Drives Change in Patient Access & Services

  • Alison Nicole Haughton
  • February 6, 2018 | Estimated reading time: 3 minutes to read
  • At the heart of patient services lies a growing tension among three key stakeholders: Executives tasked with delivering a profit amid consolidation, government mandates, and…
Avaya ENGAGE is Over, But We’re Only Just Getting Started - Blog

Avaya ENGAGE is Over, But We’re Only Just Getting Started

  • Jim Geary
  • February 1, 2018 | Estimated reading time: 4 minutes to read
  • I’ve worked a lot of events over the years at Avaya, but I have to say none of them compare to what I’ve seen this…