Articles from January 2018

SOS SMS Service

SOS, SMS Service! Fake Missile Alert Throws Hawaii into Chaos

  • Sindi Markette
  • January 30, 2018 | Estimated reading time: 3 minutes to read
  • By all accounts, the morning of Saturday, January 13, was like any other for the residents inhabiting the islands that make up the state of…
Avaya ENGAGE 2018: Spotlight on Unified Communications

Avaya ENGAGE 2018: Spotlight on Unified Communications

  • Mike Kuch
  • January 30, 2018 | Estimated reading time: 3 minutes to read
  • Busy days at Avaya! Emergence from Chapter 11 and our listing on the New York Stock Exchange are keeping us on our toes. And while…
Built On Zang Ozonetel

Built on Zang: Ozonetel Delivers Integrated Contact Center Solution

  • Jeff Hodson
  • January 26, 2018 | Estimated reading time: 3 minutes to read
  • There’s a claim floating around out there in the business world today that suggests customer experience will overtake price and product as the key brand…
Communication Server 1000 Customers—There’s No Better Time to Engage

Communication Server 1000 Customers—There’s No Better Time to Engage

  • Mike Kuch
  • January 26, 2018 | Estimated reading time: 5 minutes to read
  • We’ve got some exciting developments for our Communication Server 1000 customers. You can catch all the details live at our 2018 Avaya ENGAGE event that…
A Closer Look at MiFID II Recording Requirements

A Closer Look at MiFID II Recording Requirements

  • Laura Bassett
  • January 26, 2018 | Estimated reading time: 4 minutes to read
  • The Markets in Financial Instruments Directive II (MiFID II)—arguably the greatest reform to hit Europe’s financial industry—is finally in effect as of January 3, 2018.…
Avaya ENGAGE 2018: Connected Experiences

Avaya ENGAGE 2018: Connected Experiences

  • Karen Hardy
  • January 25, 2018 | Estimated reading time: 3 minutes to read
  • Avaya ENGAGE 2018 is now only days away and the hard work of the last several months will soon be on display. Flights are booked,…
The Ultimate Ad-Vantage of a Customizable Desk Phone

The Ultimate Ad-Vantage of a Customizable Desk Phone

  • Vandana Brar
  • January 25, 2018 | Estimated reading time: 3 minutes to read
  • We live in a world today where people can interact with alternate realities, engage with intelligent bots, and deploy one of billions of connected devices.…
MiFID II: What Do You Need to Know?

MiFID II: What Do You Need to Know?

  • Guest Contributors
  • January 24, 2018 | Estimated reading time: 3 minutes to read
  • Sheila McGee-Smith is a leading communications industry analyst and strategic consultant with a proven track record in new product development, competitive assessment, market research, and…
Introducing the Avaya Simple Digital Transformation Journey Index

Introducing the Avaya Simple Digital Transformation Journey Index

  • David Chavez
  • January 24, 2018 | Estimated reading time: 2 minutes to read
  • As Avaya continues to help businesses with their Digital Transformation Journey efforts, we decided to enhance our customer experience mobile application to help customers understand…
Cloud Meet IoT

Cloud, Meet IoT: Building Workflows of the Future

  • Alex Misevski
  • January 23, 2018 | Estimated reading time: 2 minutes to read
  • At Zang, we believe in combining our favorite ingredients to create something that is more than the sum of its parts. Perhaps you’ve seen us…
POTS & PANS & A Little Bit of PAIN As We Transition To Digital

POTS & PANS & A Little Bit of PAIN As We Transition To Digital

  • Mark J. Fletcher, ENP
  • January 23, 2018 | Estimated reading time: 6 minutes to read
  • If you have been around the telecom world for any length of time, you know that the term ‘POTS’ has nothing to do with the…
Shaping the Connected World – Avaya to Power the Big Game In US Football

Shaping the Connected World – Avaya to Power the Big Game In U.S. Football

  • Andy Steen
  • January 23, 2018 | Estimated reading time: 3 minutes to read
  • Let’s get ready for football! For the 8th consecutive year, Avaya and WBL Services are shaping the connected world and powering the biggest game in…
How to Improve Your Customer Experience with 2-Way SMS

How to Improve Your Customer Experience with 2-Way SMS

  • Alex Misevski
  • January 19, 2018 | Estimated reading time: 3 minutes to read
  • Every savvy business leader today knows that customer experience must be regarded as fundamental for their organization’s success. But what about the fundamentals that build…
Predicting the Biggest Tech Trends in Sports for 2018

Predicting the Biggest Tech Trends in Sports for 2018

  • Andy Steen
  • January 19, 2018 | Estimated reading time: 7 minutes to read
  • For many years, the sports industry has been an exceptionally static one regarding change. Yes, elements have evolved here and there, but the industry itself…
Healthcare 2018: Can AI Restore the Family Doctor Experience? – Avaya

Healthcare 2018: Can AI Restore the Family Doctor Experience?

  • Alison Nicole Haughton
  • January 18, 2018 | Estimated reading time: 3 minutes to read
  • Healthcare consumers are increasingly wondering: Where has the family doctor gone? In the U.S., the supply of generalists has long trailed the supply of specialists.…
Avaya Rings the NYSE Bell: A Historic Moment and a Heartfelt Thank You

Avaya Rings the NYSE Bell: A Historic Moment and a Heartfelt Thank You

  • Jim Geary
  • January 16, 2018 | Estimated reading time: 1 minute to read
  • Without question, the last 12 months have been among the most exciting, significant and challenging in Avaya history. Over the course of the last year,…