Jim ChiricoDecember 15, 2017

The New Avaya: Singular Focus on Innovation the Customer Experience

Thanks to the process we just went through, Avaya has new financing, a stronger balance sheet, a new management team, and we are closer to our partners and customers than ever before. The energy level here, the passion, the innovation pouring out of the company, the commitment to customer success, and the talent that drives our business is incredible. This is coming from a company with a heritage that begins with inventing the phone, and then communication and collaboration technologies. Today, we’re a leader in unified communications (UC) and contact center (CC)—with more than 130,000 customers, 90% plus of the Fortune 100, and an installed base of over 50 million users around the world.

What a powerful combination: Avaya DNA, meets the most incredible customers in the world, meets innovation—with customers at the heart of everything we do.

Simply put, we are a new Avaya, leveraging our past to determine the future. We are embracing and leading the transitions that are redefining our industry —including cloud deployments, UC and CC as a service, workflow convergence and integration, artificial intelligence, and the Internet of Things. We have all the ingredients in place, and the recipe.

What is the new Avaya? It is a company with a singular focus on innovation and the customer experience. We are operating with simplicity and ease of doing business. The user experience informs our business model and everything we do.

We have emerged stronger than ever. It is an exciting moment for our company.

We appreciate the tens of millions of customers and partners who gave us their trust and loyalty throughout the process. We will do everything in our power to continue to earn that trust and help drive growth for all.

Jim Chirico

Jim Chirico is President and Chief Executive Officer of Avaya, Inc., a global leader in digital communications software, services and devices for businesses of all sizes.

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