Articles from December 2017

Avaya Solutions Connect People Across the World – Avaya Blog

Avaya Solutions Connect People Across the World

  • Steve Forcum
  • December 27, 2017 | Estimated reading time: 3 minutes to read
  • During a recent vacation cruise, I found myself playing cards with a group of six strangers. As we got to know one another I was…
Five Incredible Ways to Innovate Traditional Desktop Communications - Avaya Blog

Five Incredible Ways to Innovate Traditional Desktop Communications

  • Oliver Bengtsson
  • December 21, 2017 | Estimated reading time: 3 minutes to read
  • Artificial intelligence. IoT. Virtual reality. For years, organizations have been trying to understand what these technologies can do in a smart, new era. You may…
Zang Maker Spotlight: Build A Better Customer Experience in Wait Times

Zang Maker Spotlight: Build A Better Customer Experience in Wait Times

  • Sindi Markette
  • December 20, 2017 | Estimated reading time: 4 minutes to read
  • At Zang, we have a special affinity for the makers of the world. The people that love to roll up their sleeves, get their hands…
Five Steps to Creating a Competitive Customer Experience – Avaya Blog

Five Steps to Creating a Competitive Customer Experience

  • Laura Bassett
  • December 20, 2017 | Estimated reading time: 4 minutes to read
  • Each customer relationship starts with a single interaction and lasts the entire customer journey. Each interaction is critical and contributes to the overall lifetime customer…
Title 70 characters max. Four Reasons to Focus on Mobility (and Three Ways to Get Started) - Blog

Four Reasons to Focus on Mobility (and Three Ways to Get Started)

  • Mike Kuch
  • December 19, 2017 | Estimated reading time: 3 minutes to read
  • Mobility is a no-brainer in today’s smart, digital world … or is it? As recently as 2013, only 22% of leaders had made a strong…
Avaya is Energized and Ready to Run- Blog

Avaya is Energized and Ready to Run!

  • Jim Geary
  • December 15, 2017 | Estimated reading time: 1 minute to read
  • Like a skier poised at the top of the mountain, Avaya is energized, focused, and ready to run. The clouds have cleared, and we are…
The New Avaya: Singular Focus on Innovation & the Customer Experience - Avaya Blog

The New Avaya: Singular Focus on Innovation & the Customer Experience

  • Jim Chirico
  • December 15, 2017 | Estimated reading time: 1 minute to read
  • Thanks to the process we just went through, Avaya has new financing, a stronger balance sheet, a new management team, and we are closer to…
Sports Tech Brings New Fan Experiences & Big Opportunities to Venues - Avaya

Sports Tech Brings New Fan Experiences & Big Opportunities to Venues

  • Andy Steen
  • December 14, 2017 | Estimated reading time: 5 minutes to read
  • We’ve all got firsthand experience in how technology constantly changes our lives, how we work and play. Play? Let’s zero in on sports tech and…
Customer Experience Starts Here – Avaya Connected Blog

Customer Experience Starts Here

  • Laura Bassett
  • December 13, 2017 | Estimated reading time: 2 minutes to read
  • At this point, you know customer experience is the competitive battleground in today’s smart, digital world. When done right, customer engagement can increase revenue and…
Five Things You Must Do to Shift Customer Experience in 2018 - Avaya Blog

Five Things You Must Do to Shift Customer Experience in 2018

  • Karen Hardy
  • December 11, 2017 | Estimated reading time: 3 minutes to read
  • We all know that to drive competitiveness, you must shift customer experience—and that this is now more important than ever. But shift to what? How?…
Now We’re Talking—Text Message Service Brings Personalization to IoT

Now We’re Talking—Text Message Service Brings Personalization to IoT

  • Alex Misevski
  • December 8, 2017 | Estimated reading time: 3 minutes to read
  • The Internet of Things isn’t just connecting devices together. It is connecting the people that use them. As such, the introduction of IoT-enabled communications within…
Avaya Scores Big for TCO on Nemertes Business Value Matrix - Blog

Avaya Scores Big for TCO on Nemertes Business Value Matrix

  • Mike Kuch
  • December 7, 2017 | Estimated reading time: 2 minutes to read
  • The market for Unified Communications solutions remains highly competitive and hotly contested. TCO is a major factor in purchase decisions. New point solutions continue to…
Balancing High Tech and High Touch to Maximize Customer Experience - Avaya

Balancing High Tech and High Touch to Maximize Customer Experience

  • Laura Bassett
  • December 6, 2017 | Estimated reading time: 2 minutes to read
  • What does every industry have in common? The critical need to balance high tech and high touch to deliver extraordinary customer experience. Consider hospitality: 70%…
Keeping Up with “NORAD Tracks Santa”—Could Your Contact Center Do This?

Keeping Up with “NORAD Tracks Santa”—Could Your Contact Center Do This?

  • Jerry Dotson
  • December 4, 2017 | Estimated reading time: 4 minutes to read
  • It’s that time of year again! It’s when an Avaya industry-leading contact center solution is put to its ultimate test. Every day, Avaya contact center…