Avaya Virtual Care Solutions Help Bridge Resource Gaps in Patient Care

Avaya Virtual Care Solutions Help Bridge Resource Gaps in Patient Care

Globally, health institutions are challenged to stretch their few clinical resources to deliver quality care to more patients. With a shortage of medical professionals and an increase in chronic diseases (half of adults now have a chronic health condition), there’s an additional burden on providers to connect patients with the right resources and improve outcomes—while lowering costs.

With virtual care, the cost benefits of bridging care delivery gaps are extensive. A recent study from the UCSF School of Pharmacy found that a cost-to-savings ratio of 1:10 can be reached with improved self-management of chronic diseases. The study estimates that virtual care can generate savings of up to $123 billion annually within the U.S. healthcare system.

Use virtual care solutions in your healthcare organization to bridge care delivery gaps:

  • Improve care coordination among providers to foster information sharing across the care team: Providers can effectively confer virtually with each other—in near real-time—to view and discuss patient history, and decide on best treatment decisions. In fact, a 2016 study from The American Journal of Managed Care found that uncoordinated, fragmented care leads to a 9.1% rate of preventable hospitalizations and an average patient cost of $10,396 (compared to 7.1% and $5,854 for coordinated care practices). In other words, the average patient cost can be reduced by nearly 50% by improving care coordination.
  • Supplement staff education: Virtual care has become essential for educating and training staff, especially in rural healthcare facilities. For example, distance learning can be used to credential staff. A Children’s Hospital in Florida quantified that retention levels for their facility’s virtual care training sessions are as high as 80% (compared to 20% with traditional training).
  • Maximize operational and clinical efficiencies: Physicians can provide high-quality care for all patients, regardless of location. Consider the U.S., where 26% of outpatient visits each year are related to hypertension. A report from Accenture found that if each patient had one in-person annual physical, with half of the remaining hypertension-focused encounters converted to eVisits, the time savings could be the equivalent of around 1,500 PCPs—roughly 1% of the workforce—with an estimated annual value of $300 million.

With global healthcare spending projected to reach $8.7 trillion by 2020, organizations are looking beyond traditional care delivery models and utilizing virtual care solutions to improve quality, value, and costs. Meeting healthcare’s Triple Aim requires the right strategy, partner, and technology.

How is your organization working to bridge the delivery care gap? Improve operational efficiency, staff productivity, and care coordination with Avaya’s virtual care solutions that complement your existing healthcare ecosystem. And our digital care solutions can help you serve multiple channels and automate communications with patients