Articles from November 2017

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Avaya Ready to Emerge from Chapter 11

  • Fadi Hani
  • November 28, 2017 | Estimated reading time: 1 minute to read
  • Today is a new day for Avaya—and for our partners and customers. It is also a day that we have been planning and preparing for…
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Integrated Healthcare Call Center: Empowering Patients & Driving Referrals

  • Alison Nicole Haughton
  • November 28, 2017 | Estimated reading time: 2 minutes to read
  • As Ambulatory Surgery Centers (ASCs) build and cultivate their referral lists, efficiently connecting patients with the right call center attendee is essential for driving clinical…
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What Does Digital Transformation Mean to Team Collaboration?

  • Mike Kuch
  • November 21, 2017 | Estimated reading time: 2 minutes to read
  • “It is not the most intellectual of the species that survives; it is not the strongest that survives; but the species that survives is the…
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Looking Back at Dreamforce—and Forward to Avaya’s Future

  • Michelle McKenna
  • November 20, 2017 | Estimated reading time: 2 minutes to read
  • For those of us fortunate enough to attend Dreamforce 2017, the message was clear: We are in the midst of a staggering pace of change.…
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Avaya Virtual Care Solutions Help Bridge Resource Gaps in Patient Care

  • Alison Nicole Haughton
  • November 20, 2017 | Estimated reading time: 2 minutes to read
  • Globally, health institutions are challenged to stretch their few clinical resources to deliver quality care to more patients. With a shortage of medical professionals and…
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Want a Better Working Environment? Encourage Workplace Volunteerism

  • Sara Broadbent
  • November 16, 2017 | Estimated reading time: 3 minutes to read
  • If you’re an Avaya employee like me, Halloween or Diwali are likely not the first things that come to mind when thinking about the month…
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What is Customer Experience?

  • Laura Bassett
  • November 15, 2017 | Estimated reading time: 2 minutes to read
  • Customer experience is now the single greatest driver of organizational growth, competitiveness and revenue … but what exactly is it? Customer experience is the sum…
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10 Ways to Innovate & Transform a Hotel’s In-Room Experience

  • Robert K. Mitton
  • November 15, 2017 | Estimated reading time: 4 minutes to read
  • Technology is about human empowerment. It’s about customers having as much control over their experiences as possible. It’s about adapting to the specific needs of…
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Avaya Advanced Solutions for Today Dispel a “Legacy” Label

  • Nidal Abou-Ltaif
  • November 14, 2017 | Estimated reading time: 2 minutes to read
  • Having been with Avaya since 2003, I thought I had seen every tactic our competitors could employ against us. However, now that we have been…
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Digital Care Coordination Cuts Patient No-Shows, Nets Better Outcomes

  • Alison Nicole Haughton
  • November 14, 2017 | Estimated reading time: 2 minutes to read
  • According to the CDC’s National Health Interview Survey, 91% of adults own cellphones. Can something as seamless as patient reminders via text or IVR effectively…
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Avaya Secure Access Link 3.0 Meets Customers’ Security Needs

  • Carl Knerr
  • November 14, 2017 | Estimated reading time: 3 minutes to read
  • This past May I took on a new role here at Avaya, leading our team that engages with our amazing partner community. We’re working to…
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Open Communications with Built-in Security: Have Your Cake and Eat it, Too

  • Oliver Bengtsson
  • November 13, 2017 | Estimated reading time: 4 minutes to read
  • We live in a world filled with seemingly limitless possibilities. One in which expectations are changing and open communications capabilities are being built. One in…
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Living In A Digital World

  • Jean Turgeon
  • November 13, 2017 | Estimated reading time: 7 minutes to read
  • We live in a digital world. Just short of being pixelated or virtual ourselves, the things around us continue to get smarter, faster, more connected,…
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The Big List of Guest Experiences Possible with an Innovative Phone

  • Oliver Bengtsson
  • November 9, 2017 | Estimated reading time: 4 minutes to read
  • To competitively differentiate, hotels must reimagine their guest experiences. And our innovative phone (really, it’s so much more than a phone) the Avaya Vantage™ Device—opens…
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The Bank Branch Digital Transformation Trifecta

  • Laura Bassett
  • November 8, 2017 | Estimated reading time: 4 minutes to read
  • The financial services industry ranks as one of the top markets to experience massive digital disruption in the coming years. So, how will the bank…
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Avaya IP Office Can Speed Your Journey to Communications in the Cloud

  • Ioan MacRae
  • November 7, 2017 | Estimated reading time: 2 minutes to read
  • Let’s talk cloud—or, should I say, let’s talk in the cloud. Research shows that by 2020, 78% of small and midsize businesses will be fully…