Articles from November 2017

Finding Customer Experience is Key in Deloitte Contact Center Survey

Finding Customer Experience is Key in Deloitte Contact Center Survey

  • Jackie Mullen
  • November 30, 2017 | Estimated reading time: 2 minutes to read
  • In a previous blog post, we sought to assuage the worries of business leaders feeling landlocked over their continued use of landlines. Though there has…
Avaya Ready to Emerge from Chapter 11 – Avaya Connected Blog

Avaya Ready to Emerge from Chapter 11

  • Fadi Hani
  • November 28, 2017 | Estimated reading time: 1 minute to read
  • Today is a new day for Avaya—and for our partners and customers. It is also a day that we have been planning and preparing for…
Integrated Healthcare Call Center: Empowering Patients, Driving Referrals

Integrated Healthcare Call Center: Empowering Patients & Driving Referrals

  • Alison Nicole Haughton
  • November 28, 2017 | Estimated reading time: 2 minutes to read
  • As Ambulatory Surgery Centers (ASCs) build and cultivate their referral lists, efficiently connecting patients with the right call center attendee is essential for driving clinical…
Landline Have You Feeling Landlocked? Where to Go From Here

Landline Have You Feeling Landlocked? Where to Go From Here

  • Bob Romano
  • November 21, 2017 | Estimated reading time: 3 minutes to read
  • There you sit, behind your desk, with the four walls of your office seeming to keep creeping in with each passing day. You wait by…
What Does Digital Transformation Mean to Team Collaboration?

What Does Digital Transformation Mean to Team Collaboration?

  • Mike Kuch
  • November 21, 2017 | Estimated reading time: 2 minutes to read
  • “It is not the most intellectual of the species that survives; it is not the strongest that survives; but the species that survives is the…
Looking Back at Dreamforce—and Forward to Avaya’s Future - Blog

Looking Back at Dreamforce—and Forward to Avaya’s Future

  • Michelle McKenna
  • November 20, 2017 | Estimated reading time: 2 minutes to read
  • For those of us fortunate enough to attend Dreamforce 2017, the message was clear: We are in the midst of a staggering pace of change.…
Avaya Virtual Care Solutions Help Bridge Resource Gaps in Patient Care

Avaya Virtual Care Solutions Help Bridge Resource Gaps in Patient Care

  • Alison Nicole Haughton
  • November 20, 2017 | Estimated reading time: 2 minutes to read
  • Globally, health institutions are challenged to stretch their few clinical resources to deliver quality care to more patients. With a shortage of medical professionals and…
Want a Better Working Environment? Encourage Workplace Volunteerism

Want a Better Working Environment? Encourage Workplace Volunteerism

  • Sara Broadbent
  • November 16, 2017 | Estimated reading time: 3 minutes to read
  • If you’re an Avaya employee like me, Halloween or Diwali are likely not the first things that come to mind when thinking about the month…
What is Customer Experience? - Avaya Connected Blog

What is Customer Experience?

  • Laura Bassett
  • November 15, 2017 | Estimated reading time: 2 minutes to read
  • Customer experience is now the single greatest driver of organizational growth, competitiveness and revenue … but what exactly is it? Customer experience is the sum…
10 Ways to Innovate an In-Room Experience – Avaya Hospitality Solutions

10 Ways to Innovate & Transform a Hotel’s In-Room Experience

  • Robert K. Mitton
  • November 15, 2017 | Estimated reading time: 4 minutes to read
  • Technology is about human empowerment. It’s about customers having as much control over their experiences as possible. It’s about adapting to the specific needs of…
TaCode Tuesday: Spice It Up with SIP Registration

TaCode Tuesday: Spice It Up with SIP Registration

  • Jeff Hodson
  • November 14, 2017 | Estimated reading time: 3 minutes to read
  • The ingenious cooks in the kitchen at Zang have done it again, fellow fanatics of all things hard-shelled and smothered in salsa. That’s right—it’s time…
Avaya Advanced Solutions for Today Dispel a “Legacy” Label – Avaya Blog

Avaya Advanced Solutions for Today Dispel a “Legacy” Label

  • Nidal Abou-Ltaif
  • November 14, 2017 | Estimated reading time: 2 minutes to read
  • Having been with Avaya since 2003, I thought I had seen every tactic our competitors could employ against us. However, now that we have been…
Digital Care Coordination Cuts Patient No-Shows, Nets Better Outcomes

Digital Care Coordination Cuts Patient No-Shows, Nets Better Outcomes

  • Alison Nicole Haughton
  • November 14, 2017 | Estimated reading time: 2 minutes to read
  • According to the CDC’s National Health Interview Survey, 91% of adults own cellphones. Can something as seamless as patient reminders via text or IVR effectively…
Avaya Secure Access Link 3.0 Meets Customers’ Security Needs – Avaya Blog

Avaya Secure Access Link 3.0 Meets Customers’ Security Needs

  • Carl Knerr
  • November 14, 2017 | Estimated reading time: 3 minutes to read
  • This past May I took on a new role here at Avaya, leading our team that engages with our amazing partner community. We’re working to…
Open Communications with Built-in Security – Avaya Blog

Open Communications with Built-in Security: Have Your Cake and Eat it, Too

  • Oliver Bengtsson
  • November 13, 2017 | Estimated reading time: 4 minutes to read
  • We live in a world filled with seemingly limitless possibilities. One in which expectations are changing and open communications capabilities are being built. One in…
Living In A Digital World – Avaya Connected Blog

Living In A Digital World

  • Jean Turgeon
  • November 13, 2017 | Estimated reading time: 7 minutes to read
  • We live in a digital world. Just short of being pixelated or virtual ourselves, the things around us continue to get smarter, faster, more connected,…