Articles from October 2017

Collaboration Tools for Every Monster in Your Meeting

Collaboration Tools for Every Monster in Your Meeting

  • Alex Misevski
  • October 30, 2017 | Estimated reading time: 2 minutes to read
  • Several days before Halloween, the email comes in. It’s from your boss, addressed to your whole department. To your fright, your team has been selected…
Bank Branch Innovation Like Never Before: 5 Brands Redefining Tradition

Bank Branch Innovation Like Never Before: 5 Brands Redefining Tradition

  • Laura Bassett
  • October 25, 2017 | Estimated reading time: 5 minutes to read
  • Sources like CNBC and The Telegraph predict that the retail bank branch will die within the next decade. Research, however, suggests this will fail to…
Avaya at Dreamforce: Convergence of AI, IoT, Blockchain – Avaya Blog

Sneak Peek of Avaya at Dreamforce: Convergence of AI, IoT, Blockchain

  • Jean Turgeon
  • October 23, 2017 | Estimated reading time: 5 minutes to read
  • At Avaya, we have always been industry leaders in innovation. The digital transformation age has only provided more opportunity for our team to grow and…
Building a Predictive Maintenance App with Google IoT Core

Building a Predictive Maintenance App with Google IoT Core

  • Alex Vlahopoulos
  • October 19, 2017 | Estimated reading time: 3 minutes to read
  • The Internet of Things is seeping into just about every type of business today, but in the automotive industry, connected technology integration is accelerating faster…
Recognizing Greatness: NYC311 Drives Next-Gen CX with Major Milestone

Recognizing Greatness: NYC311 Drives Next-Gen CX with Major Milestone

  • Patti Moran
  • October 19, 2017 | Estimated reading time: 2 minutes to read
  • Simple, instant and natural engagement is at the heart of the next-gen CX (Customer Experience). Not every company can effortlessly support such communication, let alone…
Employee Loyalty: Avaya Employee Celebrates 50 Years of Service - Blog

Employee Loyalty: Celebrating 50 Years of Service!

  • Kellie Walenciak
  • October 19, 2017 | Estimated reading time: 2 minutes to read
  • The age of employee loyalty, when employees stay with the same company for their entire career has, for the most part, past. In fact, according…
If Getting Work Done Takes Too Much Work—Take the Team to Zang Spaces

If Getting Work Done Takes Too Much Work—Take the Team to Zang Spaces

  • Steve Forcum
  • October 18, 2017 | Estimated reading time: 4 minutes to read
  • Fast Company recently published a survey finding that the average tech CEO works 300 days a year, 14 hours a day. One third of that…
TaCode Tuesday: Build an IVR App With Automatic Speech Recognition

TaCode Tuesday: Build an IVR App With Automatic Speech Recognition

  • Jeff Hodson
  • October 17, 2017 | Estimated reading time: 2 minutes to read
  • Forget about talking turkey. At Zang, we’re all-in on tacos. That’s because tacos are so much more than the sum of their parts. More than…
How-to’s: Introducing REST Web Services Capabilities of Avaya Breeze

How-to’s: Introducing REST Web Services Capabilities of Avaya Breeze

  • Steve Smith
  • October 17, 2017 | Estimated reading time: 8 minutes to read
  • With the Avaya Breeze Platform™ developers can easily create new and innovative communication solutions using telephony and HTTP(S)-based applications. With web service applications, REST (Representational…
How to Increase Hotel Revenue with Better Booking Experiences

How to Increase Hotel Revenue with Better Booking Experiences

  • Robert K. Mitton
  • October 16, 2017 | Estimated reading time: 4 minutes to read
  • Kayak. Expedia. Priceline. As a hotel executive, you know these brands good and well. They’re the ones battling for market share with seemingly better booking…
Anticipating Avaya’s Emergence from Chapter 11—Why Trust is Invaluable

Anticipating Avaya’s Emergence from Chapter 11—Why Trust is Invaluable

  • Bernard Gutnick
  • October 13, 2017 | Estimated reading time: 4 minutes to read
  • I recently participated in a panel discussion at the BC Summit (an event held by UC Strategies, a leading consulting organization with a history of…
Public Safety Contact Center Evolution includes Social Media – Avaya Blog

Public Safety Contact Centers: Evolution includes Social Media Integration

  • Mark J. Fletcher, ENP
  • October 13, 2017 | Estimated reading time: 4 minutes to read
  • September—when we saw the impact of hurricanes Harvey, Irma, and Maria—was also this year’s very well-timed Emergency Preparedness Month. Each year, September is a terrific…
Healthcare Solutions: Three Insights About Patient-Centered Care - Avaya

Avaya Healthcare Solutions: Three Insights About Patient-Centered Care

  • Tara Mahoney
  • October 12, 2017 | Estimated reading time: 3 minutes to read
  • Over three years ago I had a terrible skiing accident. I broke my hip at the femoral head and the force of the fall caused…
From Smart City Buenos Aires 2017: Converging AI, IoT, Blockchain

From Smart City Buenos Aires 2017: Converging AI, IoT, Blockchain

  • Jean Turgeon
  • October 11, 2017 | Estimated reading time: 3 minutes to read
  • I had the pleasure to attend and speak at the recent Smart City Buenos Aires event. At this first event in the city’s new convention…
The Next-Gen Open SIP Phone that Changes the Service Provider Game

The Next-Gen Open SIP Phone that Changes the Service Provider Game

  • Oliver Bengtsson
  • October 10, 2017 | Estimated reading time: 3 minutes to read
  • We live in a world of overnight innovation, where expectations often outweigh experiences. Dynamic market shifts are happening. New players are proliferating within every sector…
Avaya: Strong Now, Stronger in the Future

Avaya: Strong Now, Stronger in the Future

  • Jean Turgeon
  • October 9, 2017 | Estimated reading time: 6 minutes to read
  • This article also appeared in the Khaleej Times on October 9, 2017. As a long-time leader in unified communication and contact center applications, Avaya is completing…