Articles from October 2017

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Bank Branch Innovation Like Never Before: 5 Brands Redefining Tradition

  • Laura Bassett
  • October 25, 2017 | Estimated reading time: 5 minutes to read
  • Sources like CNBC and The Telegraph predict that the retail bank branch will die within the next decade. Research, however, suggests this will fail to…
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Sneak Peek of Avaya at Dreamforce: Convergence of AI, IoT, Blockchain

  • Jean Turgeon
  • October 23, 2017 | Estimated reading time: 5 minutes to read
  • At Avaya, we have always been industry leaders in innovation. The digital transformation age has only provided more opportunity for our team to grow and…
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Recognizing Greatness: NYC311 Drives Next-Gen CX with Major Milestone

  • Patti Moran
  • October 19, 2017 | Estimated reading time: 2 minutes to read
  • Simple, instant and natural engagement is at the heart of the next-gen CX (Customer Experience). Not every company can effortlessly support such communication, let alone…
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Employee Loyalty: Celebrating 50 Years of Service!

  • Kellie Walenciak
  • October 19, 2017 | Estimated reading time: 2 minutes to read
  • The age of employee loyalty, when employees stay with the same company for their entire career has, for the most part, past. In fact, according…
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If Getting Work Done Takes Too Much Work—Take the Team to Zang Spaces

  • Steve Forcum
  • October 18, 2017 | Estimated reading time: 4 minutes to read
  • Fast Company recently published a survey finding that the average tech CEO works 300 days a year, 14 hours a day. One third of that…
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How-to’s: Introducing REST Web Services Capabilities of Avaya Breeze

  • Steve Smith
  • October 17, 2017 | Estimated reading time: 8 minutes to read
  • With the Avaya Breeze Platform™ developers can easily create new and innovative communication solutions using telephony and HTTP(S)-based applications. With web service applications, REST (Representational…
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How to Increase Hotel Revenue with Better Booking Experiences

  • Robert K. Mitton
  • October 16, 2017 | Estimated reading time: 4 minutes to read
  • Kayak. Expedia. Priceline. As a hotel executive, you know these brands good and well. They’re the ones battling for market share with seemingly better booking…
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Anticipating Avaya’s Emergence from Chapter 11—Why Trust is Invaluable

  • Bernard Gutnick
  • October 13, 2017 | Estimated reading time: 4 minutes to read
  • I recently participated in a panel discussion at the BC Summit (an event held by UC Strategies, a leading consulting organization with a history of…
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Public Safety Contact Centers: Evolution includes Social Media Integration

  • Mark J. Fletcher, ENP
  • October 13, 2017 | Estimated reading time: 4 minutes to read
  • September—when we saw the impact of hurricanes Harvey, Irma, and Maria—was also this year’s very well-timed Emergency Preparedness Month. Each year, September is a terrific…
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Avaya Healthcare Solutions: Three Insights About Patient-Centered Care

  • Tara Mahoney
  • October 12, 2017 | Estimated reading time: 3 minutes to read
  • Over three years ago I had a terrible skiing accident. I broke my hip at the femoral head and the force of the fall caused…
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From Smart City Buenos Aires 2017: Converging AI, IoT, Blockchain

  • Jean Turgeon
  • October 11, 2017 | Estimated reading time: 3 minutes to read
  • I had the pleasure to attend and speak at the recent Smart City Buenos Aires event. At this first event in the city’s new convention…
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The Next-Gen Open SIP Phone that Changes the Service Provider Game

  • Oliver Bengtsson
  • October 10, 2017 | Estimated reading time: 3 minutes to read
  • We live in a world of overnight innovation, where expectations often outweigh experiences. Dynamic market shifts are happening. New players are proliferating within every sector…
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Avaya: Strong Now, Stronger in the Future

  • Jean Turgeon
  • October 9, 2017 | Estimated reading time: 6 minutes to read
  • This article also appeared in the Khaleej Times on October 9, 2017. As a long-time leader in unified communication and contact center applications, Avaya is completing…
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Sign of the Times: Avaya at Dreamforce this Year!

  • Laurent Philonenko
  • October 5, 2017 | Estimated reading time: 4 minutes to read
  • When for many companies Dreamforce is simply a given, at Avaya we wanted to connect our presence to a unique value proposition. In all aspects…
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5 Ways App Developers use Avaya Vantage to Solve Real CX Challenges

  • Oliver Bengtsson
  • October 5, 2017 | Estimated reading time: 5 minutes to read
  • As the mobile enterprise grows, app developers can seize opportunity like never before. Healthcare, banking, retail, government: there’s not one industry today that doesn’t have…
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Avaya’s Future Rests on Customers, Partners, and Our People

  • Jim Chirico
  • October 4, 2017 | Estimated reading time: 2 minutes to read
  • As Avaya begins a new fiscal year and prepares to emerge from our debt restructuring as a public company, we are thinking a lot about…