Articles from September 2017

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Avaya at GITEX 2017: Moving to a True Omnichannel Customer Experience

  • Yaser Alzubaidi
  • September 28, 2017 | Estimated reading time: 2 minutes to read
  • As all too many companies have discovered, increasing customer satisfaction, loyalty and advocacy is easier said than done. And when you fall short, customers have…
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Hospitality Solutions: Four Ways to Innovate Internal Communications

  • Robert K. Mitton
  • September 20, 2017 | Estimated reading time: 4 minutes to read
  • What do hotels like Hilton, Four Seasons, Marriot, Kimpton and Hyatt have in common? They all ranked within Fortune Magazine’s 2016 “100 Best Companies to…
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Join us at Avaya ENGAGE 2018

  • Andy Steen
  • September 15, 2017 | Estimated reading time: 2 minutes to read
  • Business is all about connections—connections with our teams, customers, partners, and communities. Avaya strives to deliver the connections that create one-of-a-kind experiences that power team…
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Use Video Meetings for a Better Team Environment & Enhanced Collaboration

  • Mike Kuch
  • September 14, 2017 | Estimated reading time: 4 minutes to read
  • One of my challenges as Senior Director of Avaya Product Marketing for Team Engagement is managing my remote team of distributed product experts. About a…
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Meet Avaya Breeze—See How We Make Engagement App Development Easier

  • Bob Braudes
  • September 11, 2017 | Estimated reading time: 3 minutes to read
  • You may have heard about the Avaya Breeze™ platform, but don’t really know much about it. You may be an active developer using the platform…
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Authentication & Authorization: Avaya’s Easy Security for Snap-in Developers

  • Joel Ezell
  • September 7, 2017 | Estimated reading time: 4 minutes to read
  • Security. Many application developers consider security to be the bane of their existence. We just want to get our features to work, and often don’t…
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Hurricanes: Preparation, Response, and Free Emergency Communications

  • Patti Moran
  • September 7, 2017 | Estimated reading time: 6 minutes to read
  • Once again, we’re reminded of nature’s catastrophic force. Over 30,000 people have fled Houston due to Hurricane Harvey, the first major hurricane to make landfall…
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5 Ways to Become an Omnichannel Customer Experience Pro

  • Laura Bassett
  • September 7, 2017 | Estimated reading time: 4 minutes to read
  • Consider how much has changed over the last decade in terms of technology and the customer experience (CX). About 10 years ago, the first iPhone…
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Your Avaya Developer Journey Starts Here

  • Jon Alperin
  • September 6, 2017 | Estimated reading time: 3 minutes to read
  • STEM. Hackathons. Hour of Code. Oh, my… I’ve been in the developer and ecosystem space pretty much my entire career, and I can’t recall a…
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Avaya Open SIP Phones Bring Advanced Communications to Your Business

  • Oliver Bengtsson
  • September 6, 2017 | Estimated reading time: 4 minutes to read
  • When it comes to enterprise communications, it’s clear the paradigm has changed. An environment of largely disparate systems and applications has given way to one…
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When Microsoft Drops Support, It’s Avaya to the Rescue!

  • Mike Kuch
  • September 5, 2017 | Estimated reading time: 2 minutes to read
  • Microsoft recently announced that as of July 2018, they will no longer support the use of Session Border Controllers (SBC) to connect third-party PBX systems…