Articles from September 2017

Avaya at GITEX 2017: Moving to a True Omnichannel Customer Experience

Avaya at GITEX 2017: Moving to a True Omnichannel Customer Experience

  • Yaser Alzubaidi
  • September 28, 2017 | Estimated reading time: 2 minutes to read
  • As all too many companies have discovered, increasing customer satisfaction, loyalty and advocacy is easier said than done. And when you fall short, customers have…
Hospitality Solutions: Four Ways to Innovate Internal Communications | Avaya Blog

Hospitality Solutions: Four Ways to Innovate Internal Communications

  • Robert K. Mitton
  • September 20, 2017 | Estimated reading time: 4 minutes to read
  • What do hotels like Hilton, Four Seasons, Marriot, Kimpton and Hyatt have in common? They all ranked within Fortune Magazine’s 2016 “100 Best Companies to…
An Introduction to Swift: What You Need to Know

An Introduction to Swift: What You Need to Know

  • Scott Lillig
  • September 15, 2017 | Estimated reading time: 5 minutes to read
  • Swift, Apple’s newest programming language, was first introduced during the company’s 2014 Worldwide Developers Conference. Dubbed “the Objective-C without the garbage of C,” the Swift…
Join us at Avaya ENGAGE® 2018 | Avaya Blog

Join us at Avaya ENGAGE 2018

  • Andy Steen
  • September 15, 2017 | Estimated reading time: 2 minutes to read
  • Business is all about connections—connections with our teams, customers, partners, and communities. Avaya strives to deliver the connections that create one-of-a-kind experiences that power team…
Use Video Meetings for a Better Team Environment & Enhanced Collaboration | Avaya Blog

Use Video Meetings for a Better Team Environment & Enhanced Collaboration

  • Mike Kuch
  • September 14, 2017 | Estimated reading time: 4 minutes to read
  • One of my challenges as Senior Director of Avaya Product Marketing for Team Engagement is managing my remote team of distributed product experts. About a…
TaCode Tuesday: Preventing Delivery Fraud with Automated Zang Calls

TaCode Tuesday: Preventing Delivery Fraud with Automated Zang Calls

  • Scott Lillig
  • September 12, 2017 | Estimated reading time: 4 minutes to read
  • Delivery fraud, a new type of scam, exploits a business model loophole found on e-commerce sites that use the cash-on-delivery (CoD) payment method. This type…
Meet Avaya Breeze—See How We Make Engagement App Development Easier

Meet Avaya Breeze—See How We Make Engagement App Development Easier

  • Bob Braudes
  • September 11, 2017 | Estimated reading time: 3 minutes to read
  • You may have heard about the Avaya Breeze™ platform, but don’t really know much about it. You may be an active developer using the platform…
A Brief History of Mobile Malware (& How to Protect Your Apps)

A Brief History of Mobile Malware (& How to Protect Your Apps)

  • Scott Lillig
  • September 8, 2017 | Estimated reading time: 9 minutes to read
  • As mobile phone ownership, dependency, and its use in making payments continues to grow, so does the likelihood that users will fall victim to mobile…
Authentication & Authorization: Avaya’s Easy Security for Snap-in Developers | Avaya Blog

Authentication & Authorization: Avaya’s Easy Security for Snap-in Developers

  • Joel Ezell
  • September 7, 2017 | Estimated reading time: 4 minutes to read
  • Security. Many application developers consider security to be the bane of their existence. We just want to get our features to work, and often don’t…
Hurricanes: Prep, Response, Free Emergency Communications | Avaya Blog

Hurricanes: Preparation, Response, and Free Emergency Communications

  • Patti Moran
  • September 7, 2017 | Estimated reading time: 6 minutes to read
  • Once again, we’re reminded of nature’s catastrophic force. Over 30,000 people have fled Houston due to Hurricane Harvey, the first major hurricane to make landfall…
5 Ways to Become an Omnichannel Customer Experience Pro

5 Ways to Become an Omnichannel Customer Experience Pro

  • Laura Bassett
  • September 7, 2017 | Estimated reading time: 4 minutes to read
  • Consider how much has changed over the last decade in terms of technology and the customer experience (CX). About 10 years ago, the first iPhone…
Your Avaya Developer Journey Starts Here with DevConnect | Avaya Blog

Your Avaya Developer Journey Starts Here

  • Jon Alperin
  • September 6, 2017 | Estimated reading time: 3 minutes to read
  • STEM. Hackathons. Hour of Code. Oh, my… I’ve been in the developer and ecosystem space pretty much my entire career, and I can’t recall a…
Avaya Open SIP Phones Bring Advanced Communications to Your Business | Avaya Blog

Avaya Open SIP Phones Bring Advanced Communications to Your Business

  • Oliver Bengtsson
  • September 6, 2017 | Estimated reading time: 4 minutes to read
  • When it comes to enterprise communications, it’s clear the paradigm has changed. An environment of largely disparate systems and applications has given way to one…

Communication and Collaboration Tools for Businesses Affected by Hurricane Harvey

  • Alex Misevski
  • September 6, 2017 | Estimated reading time: 4 minutes to read
  • Hurricane Harvey has had devastating effects across Texas and Louisiana not only to individuals but to the ongoing operations of businesses as well. Continued communications…
Zang Cloud Launches New Feature for Healthcare

Zang Cloud Launches New Feature for Healthcare

  • Alex Misevski
  • September 5, 2017 | Estimated reading time: 2 minutes to read
  • In healthcare today, the communications technologies being deployed at medical facilities can be as vital as stethoscopes and blood pressure machines themselves. Faster and more…
When Microsoft Drops Support, It’s Avaya to the Rescue! | Avaya Blog

When Microsoft Drops Support, It’s Avaya to the Rescue!

  • Mike Kuch
  • September 5, 2017 | Estimated reading time: 2 minutes to read
  • Microsoft recently announced that as of July 2018, they will no longer support the use of Session Border Controllers (SBC) to connect third-party PBX systems…