Articles from August 2017

Free Software, Open Source, Freeware, Shareware: What's the Difference?
Cloud

Free Software, Open Source, Freeware, Shareware: What's the Difference?

  • Alex Misevski
  • August 31, 2017 | Estimated reading time: 5 minutes to read
    • Terms such as free software, open source, freeware, and shareware are commonly used in mobile app development. As much as most of these terms may…
Our Future-Proofing UX May Make Your Next Deskphone Upgrade Your Last | Avaya Blog
Unified Communications

Our Future-Proofing UX May Make Your Next Deskphone Upgrade Your Last

  • Oliver Bengtsson
  • August 30, 2017 | Estimated reading time: 4 minutes to read
    • It’s unbelievable to think how much the user experience (UX) has changed in recent years. An ever-widening scope of mobile, social and digital capabilities makes…
#IAmAvaya: A Note of Thanks to a Great Many People | Avaya Blog
Unified Communications

#IAmAvaya: A Note of Thanks to a Great Many People

  • Andrew Maher
  • August 29, 2017 | Estimated reading time: 1 minute to read
    • Avaya Corporate issued a challenge to all employees to make a short video completing the sentence "I am Avaya because..." When this arrived in my…
Repairing the Disconnect That Holds Back Mobile Workforces
Unified Communications

Repairing the Disconnect That Holds Back Mobile Workforces

  • Ioan MacRae
  • August 28, 2017 | Estimated reading time: 5 minutes to read
    • “How can we best connect our mobile workforce, efficiently, and fit for the future?” It’s a question you hear a lot. As the driving force…
Six Steps to Take Before Hurricane Harvey Hits Your Communications | Avaya Blog
CX and Contact Center

Be Ready! Six Steps to Take Before a Natural Disaster Hits Your Communications

  • Joey Fister
  • August 25, 2017 | Estimated reading time: 4 minutes to read
    • In what’s shaping up to be an unprecedented hurricane season for the U.S., Avaya wants to ensure that we all review our plans to keep…
Universal Routing is Tao for the Omnichannel Contact Center | Avaya Blog
CX and Contact Center

Universal Routing is Tao for the Omnichannel Contact Center

  • Bernard Gutnick
  • August 24, 2017 | Estimated reading time: 5 minutes to read
    • Is the key to omnichannel simply adding more channels? That is, if you supported every fathomable channel—all of which were seamlessly integrated—would your contact center…
Technologies Driving Telehealth
Cloud

Technologies Driving Telehealth Today

  • Alex Misevski
  • August 23, 2017 | Estimated reading time: 2 minutes to read
    • Among the industries that have seen immense potential to add value from the incorporation of cutting-edge technologies, few have done so better than the healthcare…
Do You Believe in Magic? Avaya’s Fix for Your Frustrating, Outdated CX | Avaya Blog
CX and Contact Center

Do You Believe in Magic? Avaya’s Fix for Your Frustrating, Outdated CX

  • Steve Forcum
  • August 22, 2017 | Estimated reading time: 7 minutes to read
    • Stop me if you’ve had this customer experience before. You have a problem. You’ve rebooted the device, made sure everything was plugged in, and done…
How to Create a Modern Stadium Fan Experience with a Digital Identity | Avaya Blog
CX and Contact Center

How to Create a Modern Stadium Fan Experience with a Digital Identity

  • Andy Steen
  • August 21, 2017 | Estimated reading time: 6 minutes to read
    • The sports fan experience—the way we consume and immerse ourselves in sports on site, at home, in a pub, pre-season, live, or in retrospect—is interwoven…
Cloud

Start Building to Communicate Better Using Zang APIs and CPaaS

  • Alex Mackie
  • August 18, 2017 | Estimated reading time: 2 minutes to read
    • As you are probably aware, many consumers these days prefer not to get on the phone with a business, and email open rates typically hover…
TaCode Tuesday: Better Communication with Customers in your SMS App
Cloud

TaCode Tuesday: Better Communication with Customers in your SMS App

  • Daaron Dwyer
  • August 15, 2017 | Estimated reading time: 2 minutes to read
    • Happy TaCODE Tuesday! It’s that time once again to share free snippets of code to create your own text and voice apps, accompanied by some…
Deconstructing CX: Customer Experience Strategy | Avaya Blog
Executive Thought Leadership

Deconstructing the CX: Looking Inward to Maximize Impact

  • Morag Lucey
  • August 7, 2017 | Estimated reading time: 4 minutes to read
    • So much research today emphasizes the customer experience (CX) and the technology that either makes it or breaks it. Gartner, for example, predicts that more…
Our Unparalleled Success in Superior Solutions for Avaya Cloud Customers | Avaya Blog
Unified Communications

Our Unparalleled Success in Superior Solutions for Avaya Cloud Customers

  • Mike Kuch
  • August 3, 2017 | Estimated reading time: 2 minutes to read
    • Avaya is stronger than ever, closing thousands of new customer opportunities each quarter. While it’s a fierce market out there, our main focus is on…
In Digital Transformation, Initial Business Discovery is Key | Avaya Blog
CX and Contact Center

In Digital Transformation, Initial Business Discovery is Key

  • Laura Bassett
  • August 2, 2017 | Estimated reading time: 3 minutes to read
    • We’ve all heard the saying: “If a tree falls in a forest and no one is around to hear it, does it make a sound?"…
Transform CX with Avaya CRM Connector for Salesforce | Avaya Blog
CX and Contact Center

Bridging a Critical Gap, Avaya CRM Connector for Salesforce Transforms CX

  • Karen Hardy
  • August 1, 2017 | Estimated reading time: 3 minutes to read
    • When it comes to the customer experience (CX), things are still a bit complicated. Case in point: 89% of companies are believed to be competing…