Articles from August 2017

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Our Future-Proofing UX May Make Your Next Deskphone Upgrade Your Last

  • Oliver Bengtsson
  • August 30, 2017 | Estimated reading time: 4 minutes to read
  • It’s unbelievable to think how much the user experience (UX) has changed in recent years. An ever-widening scope of mobile, social and digital capabilities makes…
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#IAmAvaya: A Note of Thanks to a Great Many People

  • Andrew Maher
  • August 29, 2017 | Estimated reading time: 1 minute to read
  • Avaya Corporate issued a challenge to all employees to make a short video completing the sentence "I am Avaya because..." When this arrived in my…
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Repairing the Disconnect That Holds Back Mobile Workforces

  • Ioan MacRae
  • August 28, 2017 | Estimated reading time: 5 minutes to read
  • “How can we best connect our mobile workforce, efficiently, and fit for the future?” It’s a question you hear a lot. As the driving force…
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Be Ready! Six Steps to Take Before a Natural Disaster Hits Your Communications

  • Joey Fister
  • August 25, 2017 | Estimated reading time: 4 minutes to read
  • In what’s shaping up to be an unprecedented hurricane season for the U.S., Avaya wants to ensure that we all review our plans to keep…
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Universal Routing is Tao for the Omnichannel Contact Center

  • Bernard Gutnick
  • August 24, 2017 | Estimated reading time: 5 minutes to read
  • Is the key to omnichannel simply adding more channels? That is, if you supported every fathomable channel—all of which were seamlessly integrated—would your contact center…
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Do You Believe in Magic? Avaya’s Fix for Your Frustrating, Outdated CX

  • Steve Forcum
  • August 22, 2017 | Estimated reading time: 7 minutes to read
  • Stop me if you’ve had this customer experience before. You have a problem. You’ve rebooted the device, made sure everything was plugged in, and done…
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How to Create a Modern Stadium Fan Experience with a Digital Identity

  • Andy Steen
  • August 21, 2017 | Estimated reading time: 6 minutes to read
  • The sports fan experience—the way we consume and immerse ourselves in sports on site, at home, in a pub, pre-season, live, or in retrospect—is interwoven…
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Deconstructing the CX: Looking Inward to Maximize Impact

  • Morag Lucey
  • August 7, 2017 | Estimated reading time: 4 minutes to read
  • So much research today emphasizes the customer experience (CX) and the technology that either makes it or breaks it. Gartner, for example, predicts that more…
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Our Unparalleled Success in Superior Solutions for Avaya Cloud Customers

  • Mike Kuch
  • August 3, 2017 | Estimated reading time: 2 minutes to read
  • Avaya is stronger than ever, closing thousands of new customer opportunities each quarter. While it’s a fierce market out there, our main focus is on…
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In Digital Transformation, Initial Business Discovery is Key

  • Laura Bassett
  • August 2, 2017 | Estimated reading time: 3 minutes to read
  • We’ve all heard the saying: “If a tree falls in a forest and no one is around to hear it, does it make a sound?"…
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Bridging a Critical Gap, Avaya CRM Connector for Salesforce Transforms CX

  • Karen Hardy
  • August 1, 2017 | Estimated reading time: 3 minutes to read
  • When it comes to the customer experience (CX), things are still a bit complicated. Case in point: 89% of companies are believed to be competing…