Articles from July 2017

EX Strategies: Why Employee Engagement Matters | Avaya Blog

The Employee Experience (EX): Why It Matters and How to Improve It

  • Morag Lucey
  • July 31, 2017 | Estimated reading time: 5 minutes to read
  • A survey revealed last year that 85% of brands feel they have two years or less to make significant digital progress before suffering financially or…
Real Men Want A Text Messaging App—Just Take it From ManCrates

Real Men Want A Text Messaging App—Just Take it From ManCrates

  • Alex Misevski
  • July 28, 2017 | Estimated reading time: 3 minutes to read
  • Listen up, gentlemen: it’s time to have a man-to-man about texting. No, we’re not going to ask why you still haven’t replied to your mother’s…
AI and VR for the Financial Services Customer Experience | Avaya Blog

AI and VR for the Financial Services Customer Experience

  • Laura Bassett
  • July 27, 2017 | Estimated reading time: 3 minutes to read
  • It’s the digital customer’s world—banks just live in it. 20% of bank customers are now digital-only users 73% admit they’d be more excited about a…
Avaya CS1000 Customers—We’ve Got Your Backs!

Avaya CS1000 Customers—We’ve Got Your Backs!

  • Mike Kuch
  • July 24, 2017 | Estimated reading time: 2 minutes to read
  • We live in the age of “Fake News” and “Alternative Facts.” Depending on where you live and where you stand on various issues, the daily…
My Life as an Avaya Systems Engineer—#ProudAvayan on our Hot Solutions | Avaya Blog

My Life as an Avaya Systems Engineer—#ProudAvayan on our Hot Solutions

  • Steve Forcum
  • July 19, 2017 | Estimated reading time: 2 minutes to read
  • Recently I spent three days in New York City, and they were easily the best three days of my career. I talked with Avaya customers…
The Three Biggest Challenges to Your Application Development Project

The Three Biggest Challenges to Your Application Development Project

  • Alex Misevski
  • July 17, 2017 | Estimated reading time: 3 minutes to read
  • When it comes to developing and deploying new applications, timing is everything. Your team has to fire on all cylinders to ensure that projects launch…
Bots and Biometrics for Financial Services: Putting the “B” in Banking | Avaya Blog

Bots and Biometrics for Financial Services: Putting the “B” in Banking

  • Laura Bassett
  • July 13, 2017 | Estimated reading time: 3 minutes to read
  • Today, nearly every financial process has been digitally redefined. 94% of customers now use their smartphones to check account balances and recent transactions Over 60%…