Articles from July 2017

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The Employee Experience (EX): Why It Matters and How to Improve It

  • Morag Lucey
  • July 31, 2017 | Estimated reading time: 5 minutes to read
  • A survey revealed last year that 85% of brands feel they have two years or less to make significant digital progress before suffering financially or…
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AI and VR for the Financial Services Customer Experience

  • Laura Bassett
  • July 27, 2017 | Estimated reading time: 3 minutes to read
  • It’s the digital customer’s world—banks just live in it. 20% of bank customers are now digital-only users 73% admit they’d be more excited about a…
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Avaya CS1000 Customers—We’ve Got Your Backs!

  • Mike Kuch
  • July 24, 2017 | Estimated reading time: 2 minutes to read
  • We live in the age of “Fake News” and “Alternative Facts.” Depending on where you live and where you stand on various issues, the daily…
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My Life as an Avaya Systems Engineer—#ProudAvayan on our Hot Solutions

  • Steve Forcum
  • July 19, 2017 | Estimated reading time: 2 minutes to read
  • Recently I spent three days in New York City, and they were easily the best three days of my career. I talked with Avaya customers…
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Bots and Biometrics for Financial Services: Putting the “B” in Banking

  • Laura Bassett
  • July 13, 2017 | Estimated reading time: 3 minutes to read
  • Today, nearly every financial process has been digitally redefined. 94% of customers now use their smartphones to check account balances and recent transactions Over 60%…