Articles from June 2017

A Note of Thanks for Your Support of #AvayaENGAGE Mexico | Avaya Blog

A Note of Thanks for Your Support of #AvayaENGAGE Mexico

  • Morag Lucey
  • June 29, 2017 | Estimated reading time: 2 minutes to read
  • There’s an old saying, “Challenging times reveal your true friends.” In the months following our debt restructuring, customers and partners have never wavered in their…
Customer Experience is Everything | Avaya Blog

Customer Experience is Everything

  • Andy Steen
  • June 29, 2017 | Estimated reading time: 5 minutes to read
  • Do you remember when you were young, the anticipation in walking up to your favorite theme park? Thrills and adventure awaited. And you just couldn’t…
Digitizing Financial Services: Five Ways to Start, One Way to Succeed | Avaya Blog

Digitizing Financial Services: Five Ways to Start, One Way to Succeed

  • Laura Bassett
  • June 28, 2017 | Estimated reading time: 3 minutes to read
  • It’s easy to see why the onus is on financial service providers (FSPs) to be actively digitizing financial services. Accenture reports that 46% of FSP…
The Contact Center Industry is Exciting…Again! | Avaya Blog

The Contact Center Industry is Exciting…Again!

  • Gary E. Barnett
  • June 28, 2017 | Estimated reading time: 3 minutes to read
  • “How can we get our customers connected to the right information faster?” “We can’t forget the importance of convenience.” “Simplification. We need everything to just…
HITEC 2017 is Happening Now: What You Need to Know | Avaya Blog

HITEC 2017 is Happening Now: What You Need to Know

  • Robert K. Mitton
  • June 27, 2017 | Estimated reading time: 3 minutes to read
  • Technology is no longer part of the guest experience; it is the guest experience. Today, 40% of guests now regularly use hotel mobile apps. Over…
Avaya Makes Innovation Easy at Call Center Week 2017 | Avaya Blog

Avaya Makes Innovation Easy at Call Center Week 2017

  • Laura Bassett
  • June 26, 2017 | Estimated reading time: 3 minutes to read
  • Innovation: perhaps no other word has been so stressed over the last decade as the pressure mounts for brands to evolve, adapt and grow. It’s…
Best Omnichannel Solution for Your Government Agency | Avaya Blog

The Best Omnichannel Solution for Your Government Agency

  • Jerry Dotson
  • June 26, 2017 | Estimated reading time: 3 minutes to read
  • Budgetary constraints have caused too many government agencies to rely on legacy IT systems that are more than a decade old. Ten years ago, there…
Experience the Future of Customer Experience at Call Center Week | Avaya Blog

Experience the Future of Customer Experience at Call Center Week

  • Bernard Gutnick
  • June 22, 2017 | Estimated reading time: 5 minutes to read
  • The stage is set for Avaya customers and channel partners to see the future of customer experience (CX) at Call Center Week held at the…
5 Steps for Mapping Your Customer Journey Transformation | Avaya Blog

5 Steps for Mapping Your Customer Journey Transformation

  • Paul Wakefield
  • June 21, 2017 | Estimated reading time: 2 minutes to read
  • A customer journey map puts the user front and center in the organization’s thinking. It shows changes in customer behavior and demonstrates the need for…
Mentoring Programs Get Modernized with a Boost from Tech | Avaya Blog

Mentoring Programs Get Modernized with a Boost from Tech

  • Morag Lucey
  • June 19, 2017 | Estimated reading time: 5 minutes to read
  • Technology has taken a world of about 7.4 billion and made it feel, well … small. Consider the ways in which we now recruit candidates.…
Delivering a Memorable Customer Experience—Are You Ready to Serve? | Avaya Blog

Delivering a Memorable Customer Experience—Are You Ready to Serve?

  • Emir Susic
  • June 15, 2017 | Estimated reading time: 3 minutes to read
  • With an increasing number of brands entering the market across virtually all sectors (financial services, retail, healthcare, communications, etc.) organizations are fighting harder than ever…
Only 13% of Companies Succeed with CX: Here’s What They’re Getting Right | Avaya Blog

Only 13% of Companies Succeed with CX: Here’s What They’re Getting Right

  • Jean Turgeon
  • June 14, 2017 | Estimated reading time: 5 minutes to read
  • Over the last few weeks in my blogs, I’ve been doubling down on several key areas of a next-gen platform that organizations must consider. For…
Three DX Trends That Can Reduce Complexity in Customer Experience | Avaya Blog

Three DX Trends That Can Reduce Complexity in Customer Experience

  • Sami Ammous
  • June 13, 2017 | Estimated reading time: 3 minutes to read
  • My favorite definition of Digital Transformation comes from Current Analysis, where they call it a “way of helping companies reduce the complexity of how they…
How to Deliver the Digital Healthcare Patient Experience | Avaya Blog

How to Deliver the Digital Healthcare Patient Experience

  • Emir Susic
  • June 12, 2017 | Estimated reading time: 4 minutes to read
  • Technology and the Internet of Things hold great promise to improve our health and well-being. Internet-connected infusion pumps, imaging machines, blood-glucose sensors, and myriad more…
Putting the You in Unified Communications | Avaya Blog

Putting the You in Unified Communications

  • Martin Mills
  • June 8, 2017 | Estimated reading time: 2 minutes to read
  • Unified communications solutions have failed to deliver on the promise of the name: enterprises struggle to break down the barriers between disparate systems, and workers…
See What Avaya’s Cookin’ Up for HITEC 2017 | Avaya Blog

See What Avaya’s Cookin’ Up for HITEC 2017

  • Robert K. Mitton
  • June 7, 2017 | Estimated reading time: 4 minutes to read
  • It’s incredible to think that 91% of unhappy customers today don’t complain about their service—they simply leave and never come back. Companies now must be…