11 Ways Avaya Technology can Improve Veterans’ Healthcare | Avaya Blog

11 Ways Avaya Technology can Improve Veterans’ Healthcare

Studies continue to show that veterans’ healthcare needs are increasingly complex. The total number of veterans relying on Department of Veteran’s Affairs (VA) health care has substantially increased—even as the veteran population has been declining since 1980.

Many problems impacting veterans are similar to the general population’s challenges. Communication solutions are a key to solving many problems, according to “To Bind Up the Nation’s Wounds: Ongoing Efforts in Veterans Health Care Modernization.” Staffs believe mobility and technology can help deliver better care. Recent surveys show:

  • 56% of physicians believe mobility could help expedite decision making
  • 39% say mobility would reduce time for administrative tasks
  • 36% believe it would increase collaboration among physicians
  • 26% reported it would increase time spent with patients
  • 40% of those surveyed said they could eliminate 11%-30% of office visits through mobile health technologies such as remote monitoring, email or text messaging

Given the right communications tools and mobile devices, government healthcare providers, are convinced that care would be improved. It’s no wonder. Approximately 80% of physicians use smartphones in hospital. But security is just as important as quality care and the patient experience. Consider these startling facts:

  • 100 million people were directly impacted by data breaches in 2015
  • 90% of healthcare organizations have had at least one data breach in the past two years
  • 5% of reported hacks in 2014 were in healthcare
  • Healthcare records are ten times more valuable than financial records on the black market

Communication technologies can securely enable higher quality care, reduce costs, and improve satisfaction for patients and employees alike, on- and off-site at Federal Government facilities managed by the VA and the Department of Defense. To ensure it can keep up with demand, the VA has expanded three key telehealth initiatives:

  • Clinical Video Telehealth platform—enables clinicians to use real-time interactive video conferencing to remotely assess, treat, and provide care to veterans
  • Home Telehealth platform—provides in-home care for patients with chronic conditions via mobile monitoring, messaging, and video technologies
  • Store and Forward Telehealth—streamlines communication, collaboration, and record-keeping among multiple facilities by allowing medical staff to share clinical information (e.g., x-rays, ultrasounds, or other test data) with a nationwide network of providers and specialists.

Enabling the VA to improve the patient “anywhere” experience requires technology that can support patient demands—from public and private clinics and hospitals to home-based care options. Battle-tested and proven automated Avaya solutions can:

  1. Improve the patient experience through a range of administrative tasks. Streamline the admissions process, facilitate faster patient discharge, remind patients of daily dosages, and make, track and remind patients of appointments from the hospital electronic health records.
  2. Maximize time that doctors and nurses spend with patients. Use mobile clinical collaboration solutions that keep providers, patients, and caregivers securely connected—anywhere, anytime, via smartphones and tablets. Action requests and alerts are handled quickly and seamlessly—patients receive the right care at the right time.
  3. Deliver quality experiences wherever patients are located—at home, in the field, on the road, or in a hospital—with the same quality of care. Mobile applications for intelligent wearable devices provide broader access to care and proactive patient monitoring.
  4. Enhance monitoring of patients through automated solutions. Use reminders and mobile applications to alert patients and care providers about scheduled therapy and medicine dosages.
  5. Beyond the hospital, keep patients connected to treatment and care providers by taking advantage of flexible, easy-to-use, mobile video and multimedia solutions. Crowded facilities employ mainstream technology to service non-critical cases on an outpatient basis, and remote facilities and wearable monitoring devices support consistent quality care.
  6. Ensure favorable outcomes with efficient patient admission and discharge processes, room preparation, post-op follow up, prescription management, test scheduling, and other workflows.
  7. Optimize productivity by communications-enabling hospital electronic health records with increased automation to reduce errors and facilitate collaboration.
  8. Support health information security with an Avaya flexible network that automatically segments traffic into distinct zones for guest Wi-Fi access, medical devices reporting, and patient records.
  9. Secure networks that have thousands of medical devices and public Wi-Fi. Avaya has an innovative capability for device isolation. Our Open Network Adapter securely locks down individual medical devices and easily adds new ones as required. The Adapter enables IT staff to quickly provision authorized access to employees, guests, and business partners on any device.
  10. Enable virtual solutions that are designed for public and private cloud implementation—you’ll gain effective management and upgrade paths designed for large-scale environments. IT professionals are able to determine which applications and services best support their needs through secure, hosted environments.
  11. Manage crises by automatically locating, connecting, and deploying extended care teams, including clinical associates, through a dynamic response team and notification system. With the capability to instantaneously expand and contract services, clinicians are available when and where they are needed most.

Healthcare agencies continue to seek innovative solutions that will advance the quality of veteran care And technology continues to make it possible to have a connected and secured experience at every stage of the patient care cycle—including healthcare anywhere that integrates mobile solutions, telemedicine, contact centers, and thousands of medical devices. Harnessing the right technology will help ensure that the best possible anywhere patient care happens now and for the next generation.

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