Articles from May 2017

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The Power of Change

  • Laurent Philonenko
  • May 31, 2017 | Estimated reading time: 5 minutes to read
  • Change is bound to happen whether you enable it or not, whether you are ready for it or not. It will just happen. The question…
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Five Things Every CMO Wants Their CIO to Know

  • Morag Lucey
  • May 30, 2017 | Estimated reading time: 5 minutes to read
  • This article first appeared in CIOReview, May 2017. The reality of today’s digital, customer-centric world is clearer than ever, and it is significantly affecting the…
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Trust: The Fuel Driving Digital Transformation

  • Paul Wakefield
  • May 26, 2017 | Estimated reading time: 3 minutes to read
  • Though they are heading in a similar direction, all of the CIOs I work with are on their own individual roads to transform digitally whilst…
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A Prison Partnership That’s Changing Lives with Intention and Compassion

  • Morag Lucey
  • May 25, 2017 | Estimated reading time: 5 minutes to read
  • As someone who passionately advocates for female empowerment and corporate social responsibility (CSR), you can imagine my excitement when I was invited to visit the…
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3 CX Stats That May Change How You Think About Digital Transformation

  • Laura Bassett
  • May 23, 2017 | Estimated reading time: 2 minutes to read
  • Technologies like Artificial Intelligence, automation, big data, and the Internet of Things have made digital transformation an absolute necessity for organizations. With people, processes, services…
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What It Takes to Be a Technology Leader in an Evolving Digital World

  • Gary E. Barnett
  • May 22, 2017 | Estimated reading time: 4 minutes to read
  • The definition of a leader varies greatly, especially in business. From my perspective a leader is defined by their ability to pivot and adapt to…
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Let’s Talk about the Modern Business Ecosystem: Why We Need to Open Up

  • Jean Turgeon
  • May 22, 2017 | Estimated reading time: 5 minutes to read
  • Forty years ago, technology vendors had it all figured out. They would differentiate themselves by continually bringing new proprietary solutions to market—a recipe for success…
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11 Ways Avaya Technology can Improve Veterans’ Healthcare

  • Jerry Dotson
  • May 18, 2017 | Estimated reading time: 4 minutes to read
  • Studies continue to show that veterans’ healthcare needs are increasingly complex. The total number of veterans relying on Department of Veteran’s Affairs (VA) health care…
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Get Your Company Culture Right—and Go from Surviving to Thriving

  • Amy Fliegelman Olli
  • May 17, 2017 | Estimated reading time: 4 minutes to read
  • One of the most remarkable business comebacks of the last 20 years is Delta Airlines. This is a company that began as a fleet of…
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3 Key Steps to Starting Your Company-wide Digital Transformation

  • Laura Bassett
  • May 16, 2017 | Estimated reading time: 2 minutes to read
  • Stats show that 80% of companies identify “digital transformation” as their top strategic priority—but only 5% feel they’ve mastered it. Why the gap? Achieving a…
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Use Data Analytics to Create Incredible Hotel Guest Experiences

  • Robert K. Mitton
  • May 15, 2017 | Estimated reading time: 3 minutes to read
  • It’s safe to say that organizations are getting serious about data analytics. Overall, nearly 60% agree that analytics improve the customer journey, with 41% currently…
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Benefits of Deploying the Avaya Surge™ Solution for Any IP Network

  • Greg Deffenbaugh
  • May 11, 2017 | Estimated reading time: 3 minutes to read
  • The Avaya Surge™ Solution is designed to work in an SDN Fx fabric environment. But many companies don’t have the luxury of deploying a full…
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When it Comes to Your Customer Experience: Ditch Legacy, Go Digital!

  • Laura Bassett
  • May 9, 2017 | Estimated reading time: 3 minutes to read
  • The future of business, indeed the future of customer experience, is life as we know it—here and NOW. Organizational success right now, however, depends on…
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Keep Up as our Avaya Equinox Team Member Races for Youth Mental Health

  • Paul Relf
  • May 8, 2017 | Estimated reading time: 3 minutes to read
  • I’m still totally stoked about the energy and enthusiasm at Avaya Engage earlier this year. It was exciting to introduce the Avaya Equinox™ experience and…
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Avaya Surge™ Solution Makes Securing the IoT Easy for All Devices

  • Greg Deffenbaugh
  • May 4, 2017 | Estimated reading time: 5 minutes to read
  • Let’s explore how you can manage thousands of IoT devices while protecting your network and data from unnecessary risk. Often, we think newer devices will…
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#CX: The Overlooked Necessity that Cost United Airlines Everything

  • Morag Lucey
  • May 3, 2017 | Estimated reading time: 5 minutes to read
  • On the whole, we’re making great progress in terms of the customer experience (CX). Research unanimously shows deep organizational appreciation of the CX as a…