Articles from May 2017

The Power of Change – Contact Center Digital Transformation | Avaya Blog

The Power of Change

  • Laurent Philonenko
  • May 31, 2017 | Estimated reading time: 5 minutes to read
  • Change is bound to happen whether you enable it or not, whether you are ready for it or not. It will just happen. The question…
Five Things Every CMO Wants Their CIO to Know | Avaya Blog

Five Things Every CMO Wants Their CIO to Know

  • Morag Lucey
  • May 30, 2017 | Estimated reading time: 5 minutes to read
  • This article first appeared in CIOReview, May 2017. The reality of today’s digital, customer-centric world is clearer than ever, and it is significantly affecting the…
Trust: The Fuel Driving Digital Transformation | Avaya Blog

Trust: The Fuel Driving Digital Transformation

  • Paul Wakefield
  • May 26, 2017 | Estimated reading time: 3 minutes to read
  • Though they are heading in a similar direction, all of the CIOs I work with are on their own individual roads to transform digitally whilst…
A Prison Partnership That’s Changing Lives with Intention and Compassion | Avaya Blog

A Prison Partnership That’s Changing Lives with Intention and Compassion

  • Morag Lucey
  • May 25, 2017 | Estimated reading time: 5 minutes to read
  • As someone who passionately advocates for female empowerment and corporate social responsibility (CSR), you can imagine my excitement when I was invited to visit the…
3 CX Stats That May Change How You Think About Digital Transformation | Avaya Blog

3 CX Stats That May Change How You Think About Digital Transformation

  • Laura Bassett
  • May 23, 2017 | Estimated reading time: 2 minutes to read
  • Technologies like Artificial Intelligence, automation, big data, and the Internet of Things have made digital transformation an absolute necessity for organizations. With people, processes, services…
What It Takes to Be a Technology Leader in an Evolving Digital World | Avaya Blog

What It Takes to Be a Technology Leader in an Evolving Digital World

  • Gary E. Barnett
  • May 22, 2017 | Estimated reading time: 4 minutes to read
  • The definition of a leader varies greatly, especially in business. From my perspective a leader is defined by their ability to pivot and adapt to…
Let’s Talk about the Modern Business Ecosystem: Why We Need to Open Up

Let’s Talk about the Modern Business Ecosystem: Why We Need to Open Up

  • Jean Turgeon
  • May 22, 2017 | Estimated reading time: 5 minutes to read
  • Forty years ago, technology vendors had it all figured out. They would differentiate themselves by continually bringing new proprietary solutions to market—a recipe for success…
The CMO’s Emerging Role, Part 3: Leveraging New Skills

The CMO’s Emerging Role, Part 3: Leveraging New Skills

  • Mohammad Nezarati
  • May 18, 2017 | Estimated reading time: 3 minutes to read
  • As your company’s chief marketing officer (CMO), how are you fitting into the IT space and the organization as a whole? The heightened role of…
11 Ways Avaya Technology can Improve Veterans’ Healthcare | Avaya Blog

11 Ways Avaya Technology can Improve Veterans’ Healthcare

  • Jerry Dotson
  • May 18, 2017 | Estimated reading time: 4 minutes to read
  • Studies continue to show that veterans’ healthcare needs are increasingly complex. The total number of veterans relying on Department of Veteran’s Affairs (VA) health care…
Get Your Company Culture Right—and Go from Surviving to Thriving | Avaya Blog

Get Your Company Culture Right—and Go from Surviving to Thriving

  • Amy Fliegelman Olli
  • May 17, 2017 | Estimated reading time: 4 minutes to read
  • One of the most remarkable business comebacks of the last 20 years is Delta Airlines. This is a company that began as a fleet of…
TaCODE Tuesday: A $100 SMS Marketing Campaign, No Kidding

TaCODE Tuesday: A $100 SMS Marketing Campaign, No Kidding

  • Jeff Hodson
  • May 16, 2017 | Estimated reading time: 11 minutes to read
  • Mobile marketing experts claim that there are three key elements behind every successful SMS marketing campaign: first, a carefully crafted text message that includes a…
3 Key Steps to Starting Your Company-wide Digital Transformation | Avaya Blog

3 Key Steps to Starting Your Company-wide Digital Transformation

  • Laura Bassett
  • May 16, 2017 | Estimated reading time: 2 minutes to read
  • Stats show that 80% of companies identify “digital transformation” as their top strategic priority—but only 5% feel they’ve mastered it. Why the gap? Achieving a…
Use Data Analytics to Create Incredible Hotel Guest Experiences | Avaya Blog

Use Data Analytics to Create Incredible Hotel Guest Experiences

  • Robert K. Mitton
  • May 15, 2017 | Estimated reading time: 3 minutes to read
  • It’s safe to say that organizations are getting serious about data analytics. Overall, nearly 60% agree that analytics improve the customer journey, with 41% currently…
Benefits of Deploying the Avaya Surge™ Solution for Any IP Network | Avaya Blog

Benefits of Deploying the Avaya Surge™ Solution for Any IP Network

  • Greg Deffenbaugh
  • May 11, 2017 | Estimated reading time: 3 minutes to read
  • The Avaya Surge™ Solution is designed to work in an SDN Fx fabric environment. But many companies don’t have the luxury of deploying a full…
When it Comes to Your Customer Experience: Ditch Legacy, Go Digital! | Avaya Blog

When it Comes to Your Customer Experience: Ditch Legacy, Go Digital!

  • Laura Bassett
  • May 9, 2017 | Estimated reading time: 3 minutes to read
  • The future of business, indeed the future of customer experience, is life as we know it—here and NOW. Organizational success right now, however, depends on…
Keep Up as our Avaya Equinox Team Member Races for Youth Mental Health | Avaya Blog

Keep Up as our Avaya Equinox Team Member Races for Youth Mental Health

  • Paul Relf
  • May 8, 2017 | Estimated reading time: 3 minutes to read
  • I’m still totally stoked about the energy and enthusiasm at Avaya Engage earlier this year. It was exciting to introduce the Avaya Equinox™ experience and…