Articles from January 2017

Sending Automated SMS to Remind Patients About Doctor Appointments

Sending Automated SMS to Remind Patients About Doctor Appointments

  • Alex Misevski
  • January 27, 2017 | Estimated reading time: 5 minutes to read
  • Back in the day, patients were reminded about their medical appointments with postcards send through the mail. However, the postcard method was too slow, and…
Google Opens Access to its Speech-to-Text API

Google Opens Access to its Speech-to-Text API

  • Alex Misevski
  • January 25, 2017 | Estimated reading time: 3 minutes to read
  • Google finally opened its Cloud Speech API to the public, allowing third-party developers to convert audio-to-text within their own applications. Since March 2016, the web…
The Experience is Everything in Sports & Entertainment for the Biggest Event in U.S. Football

The Experience is Everything in Sports & Entertainment for the Biggest Event in U.S. Football

  • Andy Steen
  • January 25, 2017 | Estimated reading time: 3 minutes to read
  • Power. Strength. Fortitude. Offense. Defense. These are all factors that will play into the Big Game on AND off the field. Players, coaches, and staff…

TaCode Tuesday: How to Include a "Free Call" Feature on Your Website

  • Scott Lillig
  • January 25, 2017 | Estimated reading time: 11 minutes to read
  • Yay for Tuesday!   TaCODE Tuesday means means your favorite developer at Zang is here to deliver free snippets of code for use in your…
TaCode Tuesdays: Make Your Own Call and SMS Monitoring Tool Using Zang

TaCode Tuesdays: Make Your Own Call and SMS Monitoring Tool Using Zang

  • Scott Lillig
  • January 18, 2017 | Estimated reading time: 24 minutes to read
  • Finally, your call and SMS application is launched. After a lot of overtime, countless cups of coffee, and arduous arguments with quality control, people have…
Avaya ENGAGE 2017 Las Vegas | Avaya Blog

Join Us in Vegas for the Best Dice Roll Ever! #AvayaENGAGE 2017

  • Morag Lucey
  • January 17, 2017 | Estimated reading time: 2 minutes to read
  • There was a time when a handshake meant more than a text, when being in the same room meant more than an email. While advancements…
How to Develop a Softphone Call Forwarding Feature for BPOs

How to Develop a Softphone Call Forwarding Feature for BPOs

  • Scott Lillig
  • January 16, 2017 | Estimated reading time: 3 minutes to read
  • Plenty of companies around the world are ditching their desk phones in favor of softphone applications and, as our reliance on technology continues to increase,…
Avaya Predictions for 2017 Services Trends: Top Focus is on Smart Customer-Centric Engagement

Avaya Predictions for 2017 Services Trends: Top Focus is on Smart Customer-Centric Engagement

  • Sandra Thomson
  • January 12, 2017 | Estimated reading time: 3 minutes to read
  • Recently, we asked six Avaya services experts to help us reflect on the past year and to peer ahead into 2017. Our panel: Richard English,…
Avaya’s 2017 Tech Trends to Watch: the Distinguished Dozen | Avaya Blog

Avaya’s 2017 Tech Trends to Watch: the Distinguished Dozen

  • Laurent Philonenko
  • January 11, 2017 | Estimated reading time: 13 minutes to read
  • With the Age of Intelligence fully underway, 2017 is destined be a landmark year for mobility, data and very cheap hardware. Here are Avaya’s 12…
Passing the Torch: A Message to the Rising Workforce of Millennial Women | Avaya Blog

Passing the Torch: A Message to the Rising Workforce of Millennial Women

  • Morag Lucey
  • January 11, 2017 | Estimated reading time: 5 minutes to read
  • I must say that throughout my years navigating the workforce, I’ve never been prouder of the gains that women have made professionally. Today, we’re witnessing…
TaCode Tuesdays: Integrating Push Notifications: Android vs. iOS

TaCode Tuesdays: Integrating Push Notifications: Android vs. iOS

  • Scott Lillig
  • January 11, 2017 | Estimated reading time: 4 minutes to read
  • It's Tuesday again. That means your favorite developer at Zang is here to deliver free snippets of code for use in your very own text/voice apps…
Trends Impacting Mobile App Development in 2017

Trends Impacting Mobile App Development in 2017

  • Alex Misevski
  • January 9, 2017 | Estimated reading time: 7 minutes to read
  • The mobile app development industry continues to flourish at a feverish rate. As mobile app trends move from 2016 into 2017, developers expect to witness…
The NORAD Track Santa hotline has been following Santa’s December 24 travels and answering calls for 61 years

My Thank You Note for the Best Christmas Gift of All

  • Mike Runda
  • January 9, 2017 | Estimated reading time: 3 minutes to read
  • Every Christmas is special. But this Christmas was even more special, thanks to my experience with children young and old who eagerly awaited the arrival…
Mobility, globalization, employee collaboration increasingly influence how people live, work & play.

3 Trends Defining the Future of Employee Experience

  • Laura Bassett
  • January 9, 2017 | Estimated reading time: 4 minutes to read
  • As a marketing professional, I'm often asked what I do for a living. When I reply that I'm a "marketer," my family, friends, and even…
Hoteliers: Your Best Laid Plans Will Go Awry Without Strong Wi-Fi

Hoteliers: Your Best Laid Plans Will Go Awry Without Strong Wi-Fi

  • Robert K. Mitton
  • January 6, 2017 | Estimated reading time: 5 minutes to read
  • In today’s smart, digital world, the average guest experience isn’t so average anymore. Traditional room service, for example, is being replaced by in-room kiosks that…
Four Ways to Use SMS to Increase the Acquisition & Engagement of Mobile Users

Four Ways to Use SMS to Increase the Acquisition & Engagement of Mobile Users

  • Alex Misevski
  • January 5, 2017 | Estimated reading time: 5 minutes to read
  • Smartphone usage is exploding, and doesn’t show signs of slowing down. By 2019, it’s estimated that the number of smartphone users worldwide will be close…