Articles from January 2017

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The Experience is Everything in Sports & Entertainment for the Biggest Event in U.S. Football

  • Andy Steen
  • January 25, 2017 | Estimated reading time: 3 minutes to read
  • Power. Strength. Fortitude. Offense. Defense. These are all factors that will play into the Big Game on AND off the field. Players, coaches, and staff…
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Join Us in Vegas for the Best Dice Roll Ever! #AvayaENGAGE 2017

  • Morag Lucey
  • January 17, 2017 | Estimated reading time: 2 minutes to read
  • There was a time when a handshake meant more than a text, when being in the same room meant more than an email. While advancements…
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Avaya Predictions for 2017 Services Trends: Top Focus is on Smart Customer-Centric Engagement

  • Sandra Thomson
  • January 12, 2017 | Estimated reading time: 3 minutes to read
  • Recently, we asked six Avaya services experts to help us reflect on the past year and to peer ahead into 2017. Our panel: Richard English,…
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Avaya’s 2017 Tech Trends to Watch: the Distinguished Dozen

  • Laurent Philonenko
  • January 11, 2017 | Estimated reading time: 13 minutes to read
  • With the Age of Intelligence fully underway, 2017 is destined be a landmark year for mobility, data and very cheap hardware. Here are Avaya’s 12…
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Passing the Torch: A Message to the Rising Workforce of Millennial Women

  • Morag Lucey
  • January 11, 2017 | Estimated reading time: 5 minutes to read
  • I must say that throughout my years navigating the workforce, I’ve never been prouder of the gains that women have made professionally. Today, we’re witnessing…
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APTs Part 1: Protection Against Advanced Persistent Threats to Your Data

  • Ed Koehler
  • January 10, 2017 | Estimated reading time: 4 minutes to read
  • Hardly a day goes by without hearing about a data breach somewhere in the world. So it’s timely that we launch this new blog series…
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My Thank You Note for the Best Christmas Gift of All

  • Mike Runda
  • January 9, 2017 | Estimated reading time: 3 minutes to read
  • Every Christmas is special. But this Christmas was even more special, thanks to my experience with children young and old who eagerly awaited the arrival…
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3 Trends Defining the Future of Employee Experience

  • Laura Bassett
  • January 9, 2017 | Estimated reading time: 4 minutes to read
  • As a marketing professional, I'm often asked what I do for a living. When I reply that I'm a "marketer," my family, friends, and even…
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Hoteliers: Your Best Laid Plans Will Go Awry Without Strong Wi-Fi

  • Robert K. Mitton
  • January 6, 2017 | Estimated reading time: 5 minutes to read
  • In today’s smart, digital world, the average guest experience isn’t so average anymore. Traditional room service, for example, is being replaced by in-room kiosks that…
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The IoT Chronicles Part 4: Predictions for 2017 and Beyond

  • Jean Turgeon
  • January 5, 2017 | Estimated reading time: 5 minutes to read
  • 2016 certainly didn’t come up short in terms of tech innovation. From genetically engineered immune cells that can control long-term HIV to plant gene editing…
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Data Protection Part 3: Where Does Encryption fit into Data Protection?

  • Greg Deffenbaugh
  • January 4, 2017 | Estimated reading time: 10 minutes to read
  • I’ve mentioned that the SNIA SDC Conference provided the catalyst for writing this blog series on data protection. (See part 1 and part 2.) While…
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Why Multi-Touch Matters more than Multi-Channel

  • Laura Bassett
  • January 3, 2017 | Estimated reading time: 6 minutes to read
  • When it comes to customer service, it seems that change is the only constant. I know you’ve heard it all before; how single channel service…