5 Key Steps to Modernizing the Federal Government
Modernizing the communications systems of government agencies creates significant challenges—and opportunities—for the new Administration. Key to improving services for the estimated 324 million Americans, the new Administration will need to modernize the communications systems of Federal Government agencies.
Four significant trends have arisen over the last several years that are challenging Federal IT systems and budgets, which can be addressed through technology and innovation for better service at more cost-efficient rates:
- A three-year decline in citizen satisfaction between the kind of communications citizens expect and the kind many agencies provide today.
- Security incidents in public and private networks are growing at an alarming rate across the globe, with a 38% increase in cyber threats in 2015. The total overall cost to the global economy puts the damage to enterprise businesses somewhere between $375 and $575 billion a year.
- More powerful, mobile devices and the impact of consumer-oriented technologies has changed how people interact with the modern world, requiring a shift away from legacy technology That small device a growing number of the populace carries is often responsible for keeping them connected 24/7.
- Citizens have expressed their desire for seamless, multi-channel experiences. In 2013, 82% of customers surveyed by Avaya and British Telecom said they prefer organizations that offer multiple channels to meet different needs.
To help the new Administration, an eBook from Avaya Government Solutions, Transforming Government Business for the Digital Age: How to understand and prepare for IT modernization, provides a guide for analyzing and solving the following questions:
- What communications challenges are government agencies facing?
- What can government agencies do to improve communications systems?
- How much do you estimate is the amount of waste in the Federal Government?
Among the recommendations found in the eBook for improving citizen services and creating cost efficiencies at the same time, the new Administration might consider:
- Consolidating and automating routine tasks inside the network to reduce costs and save resources
- Simplifying and creating a unified hub for communications systems that syncs up existing technology with technology innovations
- Implementing an open standards architecture platform that can operate with a variety of service needs
- Assessing and optimizing an organization’s IT infrastructure and application platform across capabilities and continuity
- Ensuring reliability and security of network activity so that it is safe, secure and running at peak performance
Stepping into the Oval Office on January 20, 2017 for the first time, the new President will face many challenges. Recommendations found in the eBook can help Federal Government agencies to cost efficiently meet the needs of a new generation of Americans needing assistance.